Fulfillment Associate Support Specialist

Jessica Garcia

Objectives

Seeking to leverage my acquired knowledge and work experience with an organization that demonstrates great values and moral attributes. I am a friendly and an organized professional with proven administrational skills. I strive to maintain high standards for effectiveness, precision, dependability, and attendance. I am a flexible team player and can adapt to various situations that may occur including the ability to handle additional duties not assigned. I am a dedicated worker aiming to achieve successful and gainful employment with the ability for advancement.

Education

William Horlick High School

High School Diploma, Gateway Technical College - 1996 (Racine, WI)

Gateway Technical College

Associate Degree, Computer Support Specialist - 2010 (Kenosha, WI)

University of Parkside

Bachelor's Degree, HIMT Health Information Management Technology – Current (Kenosha, WI)

Experience

10/2021-9/2022

Purchasing

Mauser (QPS)

•Coordinates with manufacturing facilities to reconcile and balance POs for period end accruals to ensure liabilities are properly reflected in the general ledger

•Professionally handles all incoming customer calls returning calls and expediting request in a timely manner. Researches and resolves dated outstanding checks and works with vendors and employees as needed to conduct any A/P research resolve discrepancies.

•Properly includes sales/use and goods/services taxes for USD and CAD invoices to ensure proper tax reporting in accordance with established policies.

•Organizes product in warehouse to aid in inventory counting. Responsible for coordination and direction of personnel in formal inventory (quarterly, annual) counting. FIFO shipping receiving practices.

•Performs other duties and special projects as required

Logistics

•Provide support to warehouse and shipping operations

•Responsible for the coordination of production and shipping to ensure loads are shipped correctly and timely

•Provide ongoing support to plant warehousing/shipping employees to ensure quality and delivery performance for the plant

•Interact with supervisors, operators, management, maintenance, and customers

•Knowledge of production scheduling, safety, housekeeping, and warehousing requirements

•Coordinate shipments and maintain/foster a cohesive working relationship with carriers

•Order trucks for outgoing shipments & assist with making shipping schedule

•Extensive knowledge of TMC logistics software

•Prepare orders to be shipped

•Assist with inventory management and counting

•Utilize SAP computer system as well as Microsoft products

•Enter sales order changes into computer system

•Log receipts for shipments

•Enter information from load out sheets

05/2021-08/2021

Claims Specialist/Remote

Accenture/Adecco-Kansas Department of Labor

•Answer high volume of incoming phone calls from clients remotely.

•File new unemployment claims, weekly claims, check the status of current claims be able

To answer general questions as well as be able to give Reasoning and/solution within the scope of my training and escalated calls properly.

•provided a high level of respect, confidentiality, and patience with each client to the best of my ability

•To be knowledgeable with PC and multitask between several programs such as Seibel, AWS, Vista and Okta.

•maintained and update employee records to reflect accurate information or changes in employment status

01/2021- 05/2021

Quality Control

Fair Oak Farms/Parallel Employment

•Contribute to production operations by complying with policies and procedures for meat processing; Good Manufacturing Practices, Hazard Analysis and Critical Control Point (HACCP) regulations, etc.

•Contribute to a safe and sanitary work environment by complying with establishment procedures and rules.

•Inspect fresh meat to be used in the process to assure wholesomeness.

•Monitor and record weights and temperatures of uncooked/cooked meat products.

•Monitor and assure that Good Manufacturing Practices (GMP’s) and establishment procedures are being followed, and that safe, quality meat products are being packaged for delivery to our customers.

•Monitor and assure the effective operation of production line metal detectors.

•Verify and record case weights and case piece counts and temperatures of finished product.

•Verify information printed or stamped on finished product cases, including proper code date, ‘Use Thru’ date,

Product code, etc.

•Collect and document product samples for lab (micro) analysis, perform chemical analysis, grilling and organoleptic testing of finished product samples to assure the customer is receiving a quality product.

•Retain unacceptable or questionable products for further analysis.

•Perform special assignments, as directed by Q. A. management.

•Responsible for the quality of work performed and for identifying and documenting quality problems for corrective action and for preventing non-conforming product.

•Perform other duties as assigned.

•Perform daily pre-operational inspections and Pre-op

01/2015- 12/2020

Private Caretaker & Caregiver

•make and keep appointments with doctors, provide or arrange transportation and serve as a companion as well as an advocate for client.

•work in the home and assist client with daily activities, such as bathing and bathroom functions, feeding, grooming, taking medication, and some housework.

03/2015-04/2016

Fulfillment Associate/Process Guide

Amazon

•Confirming goods and/or merchandise information and ensuring that they match that of the work order

•Examining merchandise for damage, flaws, and/or irregularities

•Overseeing the finalization of the work order and updating the database with the use of relevant software programs

•Labeling and stockpiling merchandise according to size, shape, and type

•Monitoring work performance and handling warehouse issues

•Using multiple programs to track product for proper destination

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02/2011-11/2012 WEDD

Business Incubation Information Specialist

Gateway Technical College (CATI)

•Interface with multiple users for data collection, data review, entry and reporting. • Deploy and utilize Incutrack tracking and reporting software.

•Implement communication systems for numerous grant funded projects using Lifesize across identified sites in Wisconsin including Morocco.

•Use best practices for our Incubation facility. Work with WBIA’s webmaster in Ashland to update the mapping structure currently on the website.

•Serve as the primary contact for the data related to EDA grants.

•Enter data for CATI business incubators into the reporting system Incutrack.

•Connect and communicate with a network of business incubation sites across 6-county regions.

05/2010-02/2011 Foundation Assistant

Gateway Technical College (Kenosha, WI)

•Implementation and management of the database donor management software (Gift works). Entering and updating the existing data.

•Producing feasible reports and developing acknowledgment letters for current/future donors.

•Organizing scholarships accounts within Giftworks donor management software to be configured within QuickBooks accounting software.

•Handling high volumes of money in the form of checks, cash and payroll deduction.

02/2009-2/2011

Receptionist/IT Casual/Student Casual

Gateway Technical College (Kenosha and CATI)

•Provide aid to instructors, staff, public, department chair and students with including but not limited to course equipment repair and internal network connectivity, Bb, Web Advisor, wireless connection and printing as needed

•Provide IT support to IT technicians when needed such as workstation imaging and set-up, general networking that required virtual server and desktop setup, and workstation preparation for imaging that included general network and DNS verification. Support for Adobe Connect (Nodal) & Life Size

Provide the Department Chair with clerical support. Duties include but not limited to communicating with Gateway club officers, the marketing department, creating spreadsheets and documents as requested. Sending/responding to emails as needed.

08/2008-02/2009

Customer Service

Follet Book Store (Kenosha, WI)

•Helping students locate course required textbooks/supplies needed.

•Answering phones, inventory of supplies, books, and misc. merchandise.

06/2002-12/2004

Certified Nursing Assistant

All Saints Hospital (Racine, WI)

•Provide patient care with direct orders from RN’s.

•Daily glucose monitoring of patients, checking vitals and reporting results to RN’s. • Assist patients with daily activities, recording all patient liquid input/output. • Detailed documentation and maintained OSHA and HIPPA standards.

Organizations / Volunteer Experiences

•Member of the Wisconsin Business Incubation Association & the National Business Incubation Association

•Past Secretary of the Association of Information Technology Professionals

•Current Inductee of the National Society Leadership & Success and past secretary

•Member of the Multicultural Program

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