Claudia Maldonado

***** *** *** **, ********* Ranch, Ca 91381 - Cell: 818-***-**** – Email:adt0ph@r.postjobfree.com

OVERVIEW

I am a highly motivated A/R Credit & Collections professional with over 20 years’ experience; I am a result-oriented and solution focused individual. Areas of strength include:

Accounts Receivable

Account Reconciliation

Credit & Collections

Credit Analysis

Risk Management

Communication Skills

Customer Service

Negotiation skills

Cash Application

PROFESSIONAL EXPERIENCE

New Hampshire Ball Bearings Chatsworth, CA

10/2021 to Current Sr. Credit Analyst

Monitor and directly manage the account reconciliations for Mass Merchant accounts (i.e. Target, Wal-Mart, eBay, Fugoo Shopify)

Manage daily cash application to ensure all cash receipts are applied properly

Day to day resolutions of funds distribution requirements

Update and reconcile Monthly Reports

Preparation of budgets with cash projections, financial reports, and supplemental schedules (as directed) in an accurate and timely manner

Coordinate the application of credit memos to related open items on customers’ accounts

Process reports for Invoice and Credit Billing

Account Reconciliation (Short Payments, Claims, Returns, Duplicate Deductions, and Chargebacks)

Month End Reports

Work on Quarterly Audits

Daily Cash Application

Complete other ad-hoc reports as necessary

Research and resolve discrepancies and customer chargebacks

ESI International Van Nuys, CA

10/2020 to Current AR Cash Management

Monitor and directly manage the account reconciliations for Mass Merchant accounts (i.e. Target, Wal-Mart, EBay, Fugoo Shopify)

Manage daily cash application to ensure all cash receipts are applied properly

Day to day resolutions of funds distribution requirements

Update and reconcile Monthly Reports

Preparation of budgets with cash projections, financial reports and supplemental schedules (as directed) in an accurate and timely manner

Coordinate the application of credit memos to related open items on customers’ accounts

Process reports for Invoice and Credit Billing

Account Reconciliation (Short Payments, Claims, Returns, Duplicate Deductions, and Chargebacks)

Month End Reports

Work on Quarterly Audits

Daily Cash Application

Complete other ad-hoc reports as necessary

Research and resolve discrepancies and customer charge-backs

Wesco Aircraft Valencia, CA

03/2015 to 09/2020 Accounts Receivable Specialist II

Analyze credit reports, trade and financial information to assist in establishing set credit limits and trade terms of sales for new and existing accounts within assigned portfolio.

Review AR Aging reports and provide management with weekly status reports on any past due and discrepancies on accounts

Quarterly reviews customer’s portfolio for exposure of changes in business transactions, payment trends, unauthorized deductions, etc.

Makes collection calls on all past due accounts within assigned portfolio and/or make necessary payment arrangements

Account Reconciliation (Short Payments, Claims, Returns, Duplicate Deductions, and Chargebacks)

Month End Reports

Work on Quarterly Audits

Daily Cash Application

Responsible for the exposure of 415 accounts and $11.5M in Accounts Receivable

Prepare weekly cash flow forecasts

Prepare weekly bad debt reports

Recommend accounts for collections

Effectively communicate with customers to obtain necessary approvals /authorization to settle any discrepancies

Complete other ad-hoc reports as necessary

Releases sales orders from credit hold within assigned portfolio.

Research and resolve discrepancies and customer charge-backs

Work with Sales and the customers to reconcile accounts

Assists with continuous improvement projects

Traces shipments and provide proof of delivery as needed for assigned disputes

Sends invoice and statement copies upon customer’s request.

Send demand letters for payment on delinquent accounts.

Resolve customer complaints

Sentry Control Systems (Contract) Van Nuys, CA

12/2014 to 03/2015 Customer Service, A/R Specialist

Customer account maintenance, ensure customer information is up-to-date

Provide customers with monthly electronic statements

Review AR Aging reports and provide management with weekly status reports on any past due and discrepancies on accounts

Contact customers for payment status and or payment arrangements if necessary

Process any credits, tax, freight and re-bills necessary

Responsible for the exposure of 217 accounts and $5.2M in Accounts Receivable

Prepare weekly cash flow forecasts

Effectively communicate with customers to obtain necessary approvals /authorization to settle any discrepancies

Complete other ad-hoc reports as necessary

Work with the sales department on any issues to ensure customer is provided with excellent customer service

ARC Machines Inc. (Contract) Pacoima, CA

09/2014 to 12/2014 A/R Credit & Collections Specialist

Review and verify all PO’s vs. SO’s (Qty, Model #, Price & Terms) to ensure they match

Verify and approve all orders, based on policies and procedures

Process and generate daily invoicing

Process and post all incoming payments on a daily basis (Wire Transfers, ACH, Credit Card & Checks)

Manage the set-up of new accounts and verifying their credit worthiness by reviewing and analyzing D&B Reports, Bank & Trade References and Financial Information provided.

Establish Credit Limits based on the customer’s credit worthiness

Customer account maintenance, ensure customer information is up-to-date

Provide customers with monthly electronic statements

Assist on all audits for receivables testing (bank, appraisal and financial)

Process governmental electronic invoices

Process Letter of Credits and work closely with banking institution

Reclass credits in AR and Deposits to the appropriate GL accounts on a monthly basis

Review AR Aging reports and provide management with weekly status reports on any past due and discrepancies on accounts

Contact customers for payment status and or payment arrangements if necessary

Process any credits, tax, freight, and re-bills necessary

Responsible for the exposure of 145 accounts and $1.7M in Accounts Receivable

Effectively communicate with customers to obtain necessary approvals /authorization to settle any discrepancies

Complete other ad-hoc reports as necessary

Provide support to other finance team members as needed, during month-end, audits, special projects

Work with the sales department on any issues to ensure customer is provided with excellent customer service

Intuit Payment Processing (Contract) Woodland Hills, CA

09/2013 to 04/2014 Credit Analyst, Continuous Underwriting

Review and analyze Experian, Microbilt and Lexes Nexus (Accurint) reports to determine customers credit worthiness

Assess all gathered information to ensure credit to be extended

Authority to approve merchants AMV up to $200K, anything over was submitted to management

Prepared merchants risk assessment report and made recommendation of AMV (Average Monthly Volume)

Reviewed the Financial Risk Queue daily to allow processing of red flagged accounts

Built and maintained communication with merchants to build a good working relationship

Assisted with the IPN Approval and Migration project

Assisted with the QBO Migration project

Worked on numerous Ad-Hoc projects for management

OCI Connection Canoga Park, CA

09/2010 to 09/2013 Credit & Collections Analyst

Process requests for trade references and review D&B and Credit Reports

Review and analyze financial statements and income statements

Perform customer risk assessment and make recommendation of credit limits and payment terms in accordance to corporate credit policy

Process account set up and maintain customer account profile

Responsible for managing portfolio of assigned accounts, investigating and assessing customer’s financial condition on a quarterly and yearly basis

Maintain credit exposure and A/R Aging to reduce credit risk

Research and resolve invoice errors and customer disputes

Responsible for reducing outstanding A/R balances for assigned accounts

Customer contact and provide customer service on outstanding collection issues

Provide customers with detailed account reconciliation package

Negotiate payment plans to resolve past due issues

Work with collection agencies to ensure necessary action is taken on default accounts

Prepare weekly and monthly A/R reports including credit risk, past due balances, high-risk accounts, high dollar exposure, bad debt and cash collection forecast

Assist cash application in applying customer’s payments

Work proactively in resolving credit issues and conduct collection of past due accounts to meet monthly, quarterly and yearly collection targets

THQ Inc. Agoura Hills, CA

07/2007 to 08/2008 Sr. Credit Analyst

Ensure credit portfolio of the company’s customer base is thoroughly managed

Ensure proper credit lines are set per sales forecasts

Responsible for risk analysis and credit lines for all US and Canadian Accounts

Ensure thorough and complete credit analysis is properly performed with all pertinent credit information (credit reports, bank and trade information) to provide credit recommendation.

Responsible for assessing the credit risk of new customers by analyzing Financial Information, D&B Reports, and Trade information to determine the customer’s credit worthiness

Prepare monthly credit reports for credit group’s quarterly meetings (Reimer and CMA Business Credit Services)

Approve credit lines up to the established credit limit authority

Maintain credit files in current status by reviewing D&B Reports, Reimer Reports, Trade References and Financial Information

Work with management to produce ad-hoc reports necessary for analysis as required

Manage the release of all orders that go on credit hold

Manage the cash in advance process and inquiries from all CIA Customers

Process clearing adjustments for CIA accounts against their payments

Update weekly high credit report

Warner Music Group Burbank, CA

06/2001 to 07/2007 Credit Analyst

Responsible for accounts receivable and credit lines for the Western, Eastern and Southern Regions,

Authority to approve customers up to 250K line of credit

Write off authority up to $3,000 (bad debt, discount, and freight)

Monitor past due items and initiate timely collection action in accordance with Credit Department policies and procedure

Implement reasonable payment plan for financially distressed customers

Negotiate securities to support credit line and maintain updated UCC Securities

Maintain credit files in current status by reviewing D&B reports, Reimer Reports, Trade References and Financial Information

Review and analyze customer’s balance sheet, cash flow statements and profit and loss statement to determine credit worthiness

Review and manage orders on hold or over the credit limit on a daily basis and approve in accordance with credit policy

Prepare cash projections for management on a monthly basis

Assist in the preparation of ad-hoc reports and credit risk analysis as required

Represent the company in all credit and collection legal matters by authorizing the referral of accounts to collection agencies

20th Century Fox Home Entertainment

02/1997 to 05/2001 Manager, Credit & Collections

Supervise, guide and developed the credit & collections department

Managed and monitored the A/R collection activity for $400M in Mass Merchant receivable – comprising an average of 45% of divisions video business.

Streamlined the process of customer deductions and chargebacks. Planned and executed a systematic collection process which included proper documentation and follow-up action

Ensured all deductions were processed promptly, they were monitored closely and resolved quickly

Monitor the timely and accurate application of cash receipts for approximately $900M in receivables

Prepared extensive reconciliation packages to negotiate a mutual benefit for both companies

Monitored and directly managed the account reconciliations for Mass Merchant accounts (i.e. Target, Wal-Mart, Kmart)

Expedite resolution of procedural issues with our vendor partners

Established and maintained a good working relationship with sales and customer service to resolve customer collection and deduction issues

Traveled regularly to major retailers nationwide to negotiate settlement of accounts

Manage a multi-level staff, interview, hire, assign work, appraise performance, recommend promotions and pay increases

EDUCATION

Bachelors of Science in Business Management

Pepperdine University, Malibu, CA

MBA-Financial Accounting,

DeVry Keller University – Completed December 2022

SKIILS

Microsoft Dynamic AX, Oracle A/R, SAP, AS400, JDE Edwards, ISM Information System, MAS200, QuickBase, Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Outlook, Clarify, ESS Management, Actuate Reporting, D&B, Experian,, Lexus Nexus Accurint, Bilingual-Spanish, Strong Account Reconciliation and Extensive Deductions and Chargeback Management Experience, the ability to multi-task and meet deadlines in order to meet monthly and yearly goals.

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