Joseph

Ilboudo

Operations Manager

Joseph Ilboudo

Houston, TX 77045

Cell: 832-***-****

adt0pb@r.postjobfree.com

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Summary

An innovative operations management professional and a holder of a project management degree seeking a challenging venture to explore and generate innovative ideas in the industry. Additionally, my analytical skills will prove to be valuable for any entry level project management or operations management position.

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Skills

Critical thinking skills, problem solving skills, conflict resolution skills, interpersonal skills, ability to work in a fast-paced environment, advanced computer skills (Excel, power point, outlook, access, Automatic Data Processing and MS Project), and multicultural and multilingual (English, French, and some Spanish).

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Experience

Valet Account Operation Manager

UT-Health, Houston, TX

July 2018 to present

Parking coordination and collaboration with all facility’s departments.

Recruitment and training of company staff.

Creating work schedule and monitoring of personnel performance.

Active leadership role in planning, organizing, and executing company events.

Work closely with relationships manager to deliver best services to clients and vendors.

Preparation of daily budgets, cashier reports, pay roll, invoices, procurement and monthly financial reconciliations.

Overseeing a team of more than 20 employees, maintaining an excellent work environment and assuring the success of the operation.

DPS Trooper

Training boot Camp, Austin, TX

January 2017 – March 2017

Helped to build fitness, strength, and endurance using PT program and served as backup security officer to prevent and respond to any emergencies.

Conducted team building activities and fostered teamwork to create responsible citizens capable of assisting after accidents or in recovery programs.

Trained to focus using physical and mental abilities while in duty.

Leaded a team of 12 in physical training sessions.

Conducted training exercises with honesty and integrity.

Straightforward and respectful adherence to all duties.

Promoted safety practices and adherence to law enforcement/authorities.

Educated the public on safety laws and conducted investigations on accident occurrences.

Valet Assistant Manager

Double Tree Hotel, Houston, TX

January 2007 – September 2016

Enhanced safety and personal growth by monitoring valet associates’ performance.

Accounted and assigned responsibility for damages to the company by reviewing and monitoring all damage claims.

Ensured and guaranteed timely and accurate reporting of all financial results accruing to operational activities.

Created and maintained a conducive working environment that considered the needs of all hotel employees, and customers.

Ensured staff maintained good customer service to create customer satisfaction.

Provided knowledgeable concierge service and organized for transportation services to guests using the Hotel shuttles.

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Education

June 2016

AIU: American Intercontinental University, Houston, TX

Master in Project management (MBA)

(GPA 3.83)

June 2014

AIU: American Intercontinental University, Houston, TX

Bachelor of Business Administration specialized in management (BBA) (GPA 3.67)

May 2008

HCC: Houston Community College, Houston, TX

Associate of Science in Industrial Engineering

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Awards

Red Carpet Service of the year in 2012 and the best team player of the year in 2011at Double Tree Hotel

Schlumberger Safety Driving Test Certificate January 2007

American Intercontinental University Dean’s List Award Quarter 4 of 2013

Member of Delta Mu Delta Business Club May 2015 to current

Reciprocal Courses 19 Basic Plus (HASC) September 2016

Transportation Worker Identification Credential (TWIC card) September 2016

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