CURRICULUM VITAE

Name : Subhas Chandra Guria,

Cont: 986-***-****/ 950-***-****

E-mali : adt0oo@r.postjobfree.com

Personal Information:

Address : Beniapara,

Manirampore,Barrackpore.

** ******* (N)

Pin-700120

Cont: 986-***-****/ 988-***-****

E-mali : adt0oo@r.postjobfree.com

Permanent Add: Krishnaballeve Pur,

PO: Kantadarja

District : Paschin Medinipur,

PS : Ghatal,

Pin: 721232.

Date of Birth: 28/03/1971

Educational Qualification : Higher Secondary passed.

Professional Qualification: Diploma in Mechanical Engineer – passed in 1994.

Certificate Course : ASNT LEVEL –II ( RT)—1999.

Current job profile: Ass.Sales Manager(M/s Lab Square India ) Sales of Institutional Equipments & Chemicals to various Universities, Research Centres since Mar ’21.

Working experience: 20 years, as Service Operation( Asst Mgr.) at North East State since 2001 with M/s Larsen & Toubro Ltd & M/s Gilbarco Veeder Root India Pvt Ltd.

5 years(2001-2005) as service engineer of Petroleum Dispensing Units, Kolkatta ( M/s Larsen & Toubro Ltd). Servicing & maintenance of Petrol Dispensing unit at retail outlets under Eastern Region of all Oil companies ( IOCL/BPCL & HPCL).

1)Installation of new DU with calibration of electronics & Mechanical DU’s ( L&T, Midco makes ).

2) Repair electrical motors ( except coil replacement) & hydraulic suction pumps in field also repaired electronics circuits ( In electronics DU’s ERA ).

3)After resolving the customer issue,have to submit the field service reports to our call centre including defective spares.

Job profile: Asst.Mgr. (Guwahati)

Since 2005-2021 :( M/s Gilbarco Veeder Root India Pvt Ltd.) Sales and Service Operation – Sales and service of Oil dispensing unit all over NE State under IOCL/BPCL/HPCL and ESSAR OIL.

Looking after Sales & Servicing & Annual Maintenance ( BD / PM) & Warranty of Petrol Dispensing units which has installed of oil companies retail outlets under North East State ( Assam,Meghalaya,Tripura,Manipur,Nagaland, Mizoram & Arunachal Pradesh) .

Register all customer complaints from customer portal to company system (CRM/IFS) customer wise ( IOCL/BPCL/HPCL) and provide unique id against all complaints.

Customer complaints allocate to field engineers location wise.

Co-ordination Spares dispatched through courier from our stores.

Collect of complaints status from field engineers and update on customer portal as well as our system accordingly.

If complaints not under AMC nor warranty then provide quotations to customer over mail for approval.

Collection reports ( preventive maintenance ) from field engineers and submit to bill ( AMC bill ) .

Submission bills to customers monthly basis after customer’s field officer’s certification.

Review every month for increase service uptime and less down time., like prevent repeat visit, try to solve one short .

Discuss with higher management as well as field engineer and take corrective measure.

Accordingly cost control- review and take corrective measure, recycle defective spares, spare stock with field engineers.

Payment collection within month after submission of bills and review payment collection and take corrective action.

Maintain inventory properly, send requisition in time after calculation of down time regular basis.

Attended customer( IOCL/BPCL/HPCL) meetings for any issues regarding service - non availabilities of spares or man power or anything.

Provide operation ( New Dispencing Units )training to customer ( Dealers)for any new products with new features as well as refreshing of existing products.

Coordination with customers daily basis

Providing training to Legal Metrology inspectors regarding sealing procedure of new DU’s and electronics features with calibration process.

Co-ordinate with central store or nearby state office to arranging spares urgent basis if store person unable to arrange any specific item. Also arrange spares in advance to operate smooth service.

Provide field feedback to our factory / R&D regarding new DU’s ( Operation related). Provide competitors product feedback to our quality team.

Arranging team meeting with field forces ( more than 50 nos. Service engineers) for collecting products feedback, reports collection, defective spares collections & theirs problem .

Order collection from Oil Company.

Tender submission.

Price negotiation with Customer (Oil Co.).

Looking after Retail Outlet automation / ATG of all oil Company ( IOCL/HPCL/BPCL) project job .

Looking after automation amc service( annual maintenance) after completion of project.

Sales of VAS Products)Digital Air Inflator, Air Compressor, Flexible Pipe to Oil Co’s Dealers .

Sales of Solar System to Retail Outlet of Oil Co .(Indian Oil Corp/BPCL/HPCL).

Collecting customer details ( address & contact numbers), telephone to customers & gather customer information, create funnel.

Preparation of Rooftop Solar quotation as per customer requirements ( USE) as per Solar panel/capacity of Inverter & no.of Battary use in case of off line,site survey, price negotiation.

Looking after installation of Rooftop Solar system & serviceing.

Also won the ‘STAR AWARED’ for achieving 100% of budgetary target of 1st quarter ( VAS Sale Solar System).

Co-ordinate with HO supply team for VAS materials & deliver to customers location.

Looking after smooth execution of commission & installation of VAS product like Solar System,Digital Air gauge, Air Compressor & Digital N2 M/C on site.

ADMINISTRATION PART.

Follow & maintain office decorum & decoration of properly.

Maintain patty cash for office use.

Office rent agreement with land lord & rent payment timely.

Follow electricity bills/telephone bills with Broadband connection / water supply/ Office stationery etc.

Courier engagement & bills verification monthly basis.

Handle local party/donation/Chanda etc.

Key Stakeholder : Internal—

Zonal Manager, All india Service Head,Central Billing team, Collection team, Finance dept,

Central Store incharge, Key accounts manager, EHS Manager and Spares repair centre head.

External:

Customer – IOCL, HPCL,BPCL,Oil Company Dealers,Logistics,Contractors.

2000-2001 worked with M/s Modi Xerox - Patna, as Service engineer.

Job profile :

Servicing & maintenance of photo copier machine at customer places mainly Govt.customer around the city ( Patna )

Installation of new machine.

1998-1999 Worked with L&T-ECC Construction Group( TOYO Corp-TOYO Engineering) at Haldia as QA/QC Supervisor ( Haldia Petrochemical project –Pipe line)

Job Profile:

Looking after inspections as per WPS of welded joint of pipe line above ground.

Conducted of Welder Qualification Test for IBR job ( Indian Boiler Regulation).

Organise USG Test ( Ultrasonography Test) of welded joint of high pressure pipe line with testing party.

Organise Radiography test of welded joint of IBR pipe line with testing party.

Interpretation of Radiography Film & submit to Boiler Inspector Office physically.

Conducted NDT Test .

Also looking after execution of pipe erection/Fabrication as per Drawing or not ( As per materials specification).

Erection/Fabrication job will be execute after clearance from QC Supervisor.

1999-2000 Worked with M/S Mitshubhishi Heavy Industries Ltd,( DP Project –MCC PTA INDIA LTD,) Haldia Site as QA/QC Engineer.

Job Profile :

1. Looking after welded joint inspection (SS pipe line).

2. Conducted of Welder Qualification Test for IBR job ( Indian Boiler Regulation).

Declaration:

I hereby declare that the above written are true to the best of my knowledge and belief.

Place : Kolkata

Date : 14/10/2022 Signature

Subhas Guria,

Contact this candidate