ANGELA KRACKHARDT

C U S T O M E R S E R V I C E S P E C I A L I S T

Proactive

Great phone etiquette

Critical thinker

Exceptional attention to

detail

Computer: Word, Teams,

Internet and E-mail

Utilize de-escalating

techniques

Positive attitude

Time management

Very professional

Strong navigational skills with

multiple systems

Conflict resolution proficiency

Empathetic

PROFILE INFO

CONTACT INFO

KEY STRENGTHS

A resourceful and self-

motivated individual with a

special talent for providing

superb customer service.

Effective communication

and teamwork. Strong

analytic and problem solving

skills. Thrive on exceeding

customers expectations.

Email

Address

Phone

239-***-****

adt0ol@r.postjobfree.com

15081 Canongate Drive.

Fort Myers, FL 33912

WORK EXPERIENCE

eTeams Inc.

Customer Service Specialist August 2021 -Presnt

April 2021 - July 2021

Remote CDC VAX CSR Agent

MAXIMUS Federal – Reston, VA

Provide knowledgeable responses to telephone inquiries in a courteous and professional manner utilizing pre-scripted responses which they must read verbatim to provide basic general specific information.

Follow established and documented policies and standard operating procedures such as filling out timesheets, adhering to privacy rules and responding to numerous phone inquiries.

Follow directions via Email, Leadership, Microsoft Teams, etc. Utilize standard technology such as telephone, e-mail, and web browser to perform job duties.

Stay Prepared, Available and On Queue always.

Respond to telephone inquiries within the set departmental staffing and time parameters.

Report all system related issues to the appropriate parties. Remote Customer Service Representative Tier 1, Tier 2 Escalations

& DSAT (Survey Response De-Escalation Team)

Respond to and resolve, on the first call, customer service inquires and issues by identifying the topic and type of assistance the caller needs such as benefits and eligibility Health Savings Account and correspondence.

Carrier communications/resolutions

Outbound calls DSAT Survey

Salesforce / CRM

Virtual Gateway MWS

Health Connector

Optum

Softheon Web

Eligibility

Enrollment

APTC

Subsidies

Plan Selections

Follow directions via Email, Leadership, Microsoft Teams, etc. Utilize standard technology such as telephone, e-mail, and web browser to perform job duties.

Stay Prepared, Available and On Queue always.

WORK EXPERIENCE CONT.

Court Reporting and Real Estate Professional.

Answer Forwarded calls, text, emails

Set up showings, confirm appointments

Set up files and correspondence

Scheduling and approving ads to social media and print ads Coordinate closings with all parties involved in transaction REMOTE ADMINISTRATIVE ASSISTANCE, TINA R. DICHARIA, PA February 2017 - May 2021 Scanning Packages

Building Pallets

Wrapping Pallets

Closing Pallets

Staging for Outgoing Packages

Sortation Slide

Jam Clearing

Problem Solving

Pallet Jack

Lifting Correctly

Following CDC Guidelines

Trainer Ambassador

AMAZON Fulfillment Center - San Antonio, TX

Trained New and Fellow Associates to get Certification in the following:

• Chosen for the "Amazon Away Team" to Launch and Train New Associates at their newest location in Austin, TX

May 2020 - December 2020

Created detailed business plans to facilitate the attainment of goals and quotas Managed the entire sales cycle from finding a client to securing a deal Unearthed new sales opportunities through networking and turned them into long term partnership Presented products to prospective clients

Provided professional after-sales support to enhance the customers' dedication Remained in frequent contact with the clients in my responsibility to understand their needs Responded to complaints and resolved issues aiming for customer satisfaction Corporate Account Executive

Nextel Communications

2000 - 2008

ASSESSMENTS

Written communication - Familiar

Best practices for writing, including grammar, style, clarity, and brevity - Familiar Customer focus & orientation - Highly Proficient

Responding to customer situations with sensitivity - Highly Proficient Work style: Reliability - Expert

Tendency to be dependable and come to work - Expert Assessments taken January 2021 – March 2021

Contact this candidate