Customer Service Representative
Resume:
JENNIFER L. JOHNSON
Fresno, Ca. 93727
Dear Personnel Manager:
I am interested in exploring the possibility of growing within your organization. As you will note in my resume, I am seeking a position utilizing my current experience, skills, and abilities. I would also like to have the opportunity to learn new skills and to grow with your company.
My previous employers have credited me with adding significant value to the company through team effort and performing my duties in a professional, responsible, and efficient manner. I have strong skills in negotiations, claims handling, customer satisfaction, and sales operations.
Thank you for your time, consideration, and reply,
Sincerely,
Jennifer L. Johnson
EXPERIENCE
2014 till 2020 TVH; Fresno, California
Inside Sales Prospector. Duties: To help grow the business by helping new customers open an account with us. I worked with my customers making sure they were getting everything they needed from us. Responsible for a set amount of calls and new accounts monthly. I was the backup contact for processing customer claims .I am able to do basic office work with Google and Excel. Able to do 10 key by touch.
2012 till 2014 Equipment Parts Wholesale; Fresno, California
Customer Service Representative. Duties: Assist customers by looking up parts needed for various types of aerial equipment. Place orders for customers. Process warranty claims and freight claims. Up sell current promotional items to customer. Work with where house, purchasing, and manufacturing to answer customer questions and resolve any issues that arise.
2006 till 2011 Sunrise Medical; Fresno, California
West Coast Customer Service Team Lead. Duties: Help West Coast Team members be productive and profitable on the phones. Answer minimum of 30 incoming client calls. Take client orders, process payments, help clients determine which parts are needed, problem solving, and technical support.
2004 till 2006 Concentra Medical Group; Fresno, California.
Referral Coordinator. Duties: Processing incoming patient referrals for two large medical clinics and following through of these
Referrals until authorization is obtained and patient is scheduled for treatment.
1997 to 2004 Payroll People; Fresno, California.
Payroll Specialist. Duties: Input client payroll, which is given by clients over the phone. Relief receptionist on multi-line phone system. Strong customer service skills, professional phone skills, cross sale of other available products, and must be extremely detail oriented. 10-key by touch, filing, faxing, and general office duties.
1993 to 1996 Murphy’s Video Express; Fresno, California
Assistant Manager. Duties: Manage telemarketing crew of six employees and supervise customer service crew of eight to ten employees. Responsible for opening and closing store, scheduling employees, daily balancing of client accounts, and bank deposits. Provide support for sales and delivery crews as needed. Maintain a safe and professional work environment.
EDUCATION
1992 to 1996 Fresno City College; Fresno, California.
General Education
1990 to 1991 C.S.U., Fresno; Fresno, California
General education
1986 to 1990 Clovis West High School; Fresno, California
Diploma
Excellent references available upon request
Contact this candidate