Customer Service Bartender

Andrea Hutchinson

San Diego, CA 408-***-**** adt0lg@r.postjobfree.com

OBJECTIVE

To secure a challenging position where my previous experience and existing knowledge of the bar and restaurant industry along with my natural customer service skills and creativity can be utilized by a progressive company that allows for growth and career potential. QUALIFICATIONS

BAR AND RESTAURANT OPERATIONS CLIENT RELATIONS BUSINESS ADMINISTRATION

Performance driven customer service and Management with successful experience in high volume, fast paced bars and restaurants and facilitating management support services in such operations.

Strong organizational and communication skills with the ability to exceed service standards of cleanliness and customer satisfaction

Excellent interpersonal skills with the ability to work extremely well with a diverse group of people and personality types.

Advanced understanding of customer needs with diligent attention to detail and the ability to anticipate said needs and make readily available before being asked.

Trusted leader, consultant, liaison, and teammate. SKILLS

Support Staff at all Levels

Understanding of Company

Policies & Procedures

Superb Customer Relations

Extensive Knowledge of

Spirits, Wine and Beer

Skilled in Craft Cocktailing

and Menu Development

Proficient with Various POS

Systems

Work Well under Pressure

Highly Motivated for Success of

Self and Company

Strong Ability to Problem Solve

Employee Training and

Development

Passionate About Quality

and Creating New Product

Knowledge of extensive

Legal Compliance

Patient, Tactful, and

Empathetic with Customers

and Coworkers

Creating and Implementing

new and effective

procedures.

PROFESSIONAL EXPERIENCE

SSP AMERICA (SAN DIEGO, CA)- BARTENDER/SERVER NOVEMBER 2016- PRESENT Main responsibilities include maintaining customer satisfaction when preparing and delivering all food and beverage items. Ensuring that all products and merchandising brand standards are adhered to. Knowing all ingredients and recipes and preparing both alcoholic and non-alcoholic beverages for Andrea Hutchinson Page Two

PROFESSIONAL EXPERIENCE… CONTINUED

customers and servers in a timely manner. Keep up with restaurant checklists and cleaning schedules, all completed on a daily basis. Coach team members through the induction process by acting as training buddy to ensure a comprehensive orientation and maintenance of brand standards. Provide support, direction, and encouragement in helping the team succeed in delivering business goals. Establish and communicate performance standards and assist team members in developing the skills and abilities necessary for improved performance. Ensure that products are of the highest quality and responsible for overseeing cash duties.

TURN BAR AND GRILL (LOS ALTOS, CA) – BARTENDER/MANAGER 2015-2016 Responsibilities included being aware of, practicing and enforcing all restaurant policies and procedures. Making sure staff performs required duties and responsibilities in an effective and safe manner. Preventing and resolving any issues with staff, customers, products and procedures. Handling large sums of money throughout the day/night, paying out all monies owed to servers/bartenders at end of shift and documenting and reconciling all drawers and safes at end of day. Running all end of day reports including sales, labor cost and P&L. Keeping track of inventory and up to date pricing. Sole responsibility for coordinating any large private party events with 100% success rate. Retaining knowledge of all products including food, wine, liquor, beer, basic and craft cocktail recipes. Assisting in creating new craft cocktail recipes and ensuring all bar staff is properly trained with knowledge of ingredients, portions and proper building of all cocktails. Making sure the restaurant is secure at the end of night before locking up. Always providing superb one on one customer service in a high volume, upscale casual environment. STAFFMARK (FREMONT, CA)–

ACCOUNT MANAGER 2014-2015

Exceptional Manager with diverse experience in recruiting and staffing. Leadership skills with the ability to succeed in highly competitive environments. Accurately and efficiently process full payroll for all 600+ employees on assignment on a weekly basis. Responsible for and successful of adjusting and processing all invoicing and reconciliation and built a relationship with the team in China to ensure accuracy on all parts. Processed any and all necessary overpayment forms and letters, adjustment of W4’s, process retro payments and handle all employee questions. Through careful, hands-on customer needs assessment, I recruited exceptional employees to create lasting partnership. Constant high volume full lifecycle recruitment of exempt and non exempt positions focused on presenting high caliber talent to meet the staffing requirements of the lines of business and staffing groups. Effectively utilize internet research, social media, internet databases, job fairs and other strategies to identify and screen potential candidates for open and future positions. Maintain strong relationships with clients, senior management and communicate on a regular basis. Provide “Best in Class” customer service to client at all times. Remain knowledgeable, adhere to, and enforce all policies, procedures, and work rules 5TH

QUARTER – (SAN JOSE, CA)-

BARTENDER 2011-2015

Main responsibilities involved serving customers in a timely and satisfactory manner. Retaining knowledge of all recipes and products. Opening and closing the bar and performing various security procedures such as ensuring alarms are armed and assuring that the bar will be ready to be left until the next opening. In addition, I handled all cash and credit card transactions and reconciliation of cash and receipts at closing. Handled and entertained large diverse groups. Also took on the responsibility of training new employees and motivating co-workers. Took initiative and responsibility for planning Andrea Hutchinson Page Three

PROFESSIONAL EXPERIENCE… CONTINUED

and overseeing any parties for special events. Networked through social media to discover and book bands, DJs and other entertainment and followed through with promoting the entertainment resulting in almost 50% increase in sales.

OLD SPAGHETTI FACTORY (SAN JOSE, CA)- SERVER/BARTENDER 2008-2011 Responsible for handling large groups of customers in fast paced environment. Correctly inputting all orders in POS system. Handling all cash and credit transactions. Promoted to trainer and accepting all responsibilities including; training new staff,educating team on all procedures and enforcing all rules when management was not present. Promoted to Bartender and accepting all responsibilities including; Maintaining knowledge of all recipes, liquors and wines. Entertaining guests on a one on one level. Training all new staff and set up and shut down of entire bar area and cocktail lounge. SENECA HOSPITAL (CHESTER, CA)-

MEDICAL RECORDS CLERK/ADMISSIONS 2007-2008

Worked daily with Doctors, medical staff and patients. Responsible for all incoming and outgoing calls and processing all records requested. Networking with other medical facilities for patient information. Organized and distributed all ER and ambulance reports from previous day. Created and implemented more efficient ways of patient record management. Crossed trained into Admissions and taking on all new responsibilities including; Checking patients in and out of hospital, processing all insurance for patients and dealing more closely with ER staff. This position required a high level of organizational skill and attention to detail.

OF NOTE

Professional Development:

Continual self-education in the areas of managerial skills, workplace safety, and customer service. Computer Skills:

Strong MS Office knowledge (Word, Excel, and Outlook)

Adobe Acrobat

Good technical knowledge of personal computers.

Typing speed 40+ wpm

REFERENCES

Available Upon Request

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