TIFFANY GRIER

229-***-****

adt0l6@r.postjobfree.com

Highly motivated administrative professional with many years of experience in a fast-paced environment looking for an opportunity in a thriving work environment. Skilled in handling a wide range of activities such as politely receiving calls, listening to customers’ complaints and professionally handling them, recording customers’ data, documenting their concerns, and offering an excellent service. An expert level of computer knowledge, ability to navigate through multiple computer screens, and unique expertise with tools such as Microsoft Office. EXPERIENCE

07/2014 – 06/2022

PRODUCTION CONTROL CLERK, JANTEC (MARINE CORPS LOGISTICS COMMAND)

• Worked with managers to plan and coordinate production tasks.

• Performed duties in accordance within current regulations, policies and SOP's.

• Trained new employees in various departments and safety standards.

• Coordinated with inventory managers to plan deliveries around production schedules.

• Dispatched supervisor and technicians for emergency maintenance issues that arise.

• Served as on-site management and administration for military housing and facilities which included handling tenant complaints, handled request for maintenance repairs, and managed contract agreements for multiple sites for both family and unaccompanied housing.

• Performed thorough and comprehensive weekly field investigations of existing situations and building structures to help determine the extent and urgency of repairs needed and determine the scope of work.

• Collects and compiles data to prepare recurring schedules and special reports for management.

• Monitors all direct funding flow and financial performance to assure fiscal imbalance are corrected.

10/2010 – 06/2014

SUPPLY TECHNICIAN, PROLOG, (MARINE CORPS LOGISTICS COMMAND)

• Performed inventory management functions and determined stock levels required.

• Responsible planning, organizing, scheduling, and conducting material inventories.

• Purchased supplies and equipment using acquisition procedures through integrated charge card program.

• Processed documentation for stock item receipts, maintained items in storage area, issued material to shops or work center personnel.

• Maintained receipts, verified transactions, and reconciled statements for submission.

• Operated a personal computer to perform records search, data input, and data corrections.

• Conducted unscheduled inventories on-line items with inventory discrepancies. 2

• Searched catalogs, records, or other data sources to obtain or correct stock numbers or to find authorized substitutes for stock items.

• Responsible for recording numbers of stock daily and submit report weekly using Fed

• Performed inventory management and control for storage and distribution support.

• Responsible for cross-referencing the data for from different systems to ensure the accuracy of shipping and receiving functions.

• Performed data entry functions including verifying data related to all property records, reviewed property record adjustments for accuracy and completeness. 06/2006 – 08/2010

SWITCHBOARD OPERATOR, PHOEBE PUTNEY HOPISTAL

• Answered up to 100 calls per day in fast-paced environment, transferring callers to appropriate personnel. I answered calls with friendly and polite approach to engage callers and deliver exceptional customer service.

• Handled incoming calls with friendly and cheerful attitude for organization using multi- line system.

• Analyzed both routine and emergency calls which includes codes, traumas, medical emergencies, external/internal disasters, and fire alarms to determine the need and works in a stressful, high volume and fast paced environment.

• Responsible for providing training and coaching to new PBX operators. Accurately transcribed message details and promptly relayed to appropriate recipients. Alerted staff of emergency information and general announcements using PA system.

• Enter and track information into appropriate computer programs.

• Created weekly reports and schedules for senior management.

• Performed complex administrative management of sensitive and confidential issues.

• Responsible for updating On-Call department binder for monthly doctor and nurse on- call schedules.

08/1999 – 04/2006

ADMINISTRATIVE ASSISTANT, COLQUITT COUNTY TAX ASSESSORS

• Responsible for managing and overseeing the front office by assisting the public and taxpayers at the front counter.

• Answered inquiries concerning personal, business, and commercial property.

• Assisted in preparing yearly assessment notices for taxpayers.

• Received and responded to basic requests for property information from owners, real estate agencies, title companies, lending institutions and potential buyers.

• Responsible for computing property assessment changes and maintaining an accurate reconciliation record of such changes within the tax software.

• Managed the supervisor's calendar based on personal knowledge of meetings, travel and workload.

• Responsible for scheduling appointments and meetings for appraisers and board members.

• Created PowerPoint presentations used for department meetings. Recorded and transcribed minutes for Commissioner’s meetings.

• Compiled data collected to produce the report needed for the weekly Board of Assessors meetings.

• Assisted manager with new hires, new hire paperwork, called candidates to setup interviews and helped with the onboarding process. 3

12/1996 – 06/1999

COLLECTIONS SPECIALIST, RIVER CREDIT UNION

• Answered and greeted incoming credit union calls in a professional and courteous manner.

• Interviewed clients by phone to establish their ability to pay their outstanding debt.

• Negotiated settlement options to give the customer a longer time span to bring their accounts current.

• Directed members to appropriate departments or individuals for specific information or service.

• Determined best method to resolve problems to ensure member satisfaction and adherence to company policies.

• Communicated and coordinated problem resolutions with appropriate departments.

• Referred more complex member issues to team leads.

• Communicated with service members via phone, live chat and non-secure email.

• Cross-Serviced credit union products and services.

• Followed up with all members and non-members requests promptly either verbally or in writing to ensure member satisfaction.

EDUCATION

HIGH SCHOOL DIPLOMA, OAK RIDGE HIGH SCHOOL

HEALTH ADMINISTRATION, HERZING UNIVERSITY

BUSINESS ADMINSTRATION, HERZING UNIVERSITY

SKILLS

• MICROSOFT OFFICE

• DATA ENTRY

• CALL CENTER EXPERIENCE

• CUSTOMER SERVICE

• CRM EXPERIENCE

• SAP EXPERIENCE

• AS 400

• ZENDESK EXPERIENCE

• ORACLE EXPERIENCE

• SALESFORCE EXPERIENCE

• PROJECT MANAGEMENT

• TECHNICAL SUPPORT

• TEAM PLAYER

• ORGANIZED

• HARDWORKING

• COMMUNICATION

• FLEXIBLE

• SPEED AND ACCURACY

• DEPENDABLE

• PROBLEM SOLVING

• TIME MANAGEMENT

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