Justin Hester

*** ****** ****** ********** ***,RI 401-***-**** adt0io@r.postjobfree.com

WORK EXPERIENCE

Dell/EMC — Customer Service Representative / Distribution Coordinator Astro Autoparts — Customer Service Representative/ Inventory Specialist Bellingham Parts Plus — Tow Truck Operator Part Time Shell — Cashier

3/2017 to 4/2021, Franklin,MA

•Responsible for providing phone-based technical support for Dell Client products.

•Assists customers in determining problems, and provides resolutions on technical and service problems.

• Responsible for customer satisfaction through effective handling of customer problems.

•Works to ensure that supplies are leaving the warehouse and going to customers, and that the supplies on hand are organized, clean, and ready to be shipped when they are ordered.

· Handles parts with and without material handling equipment

· Expedites material through the receiving and incoming inspection process

· Ensures all systemic material transactions are completed accurately

· Ships parcels and freight using automated systems and manual processes

· Conducts cycle counts

9/2015 to 2/2017, Franklin,MA

•Vehicle maintenance and shop recommendation reminders.

•Easy communication with customers by using email and text including pictures and other important information to allow our customers the ability to make well informed decisions as to the repair of their vehicles.

•Keep track of orders and inventory

•Recieve calls and support customers questions online 5/2016 to 1/2017, Bellingham,MA

•Drive to the scene of an accident or vehicle breakdown, connect the damaged vehicle to the truck, and tow the vehicle safely back to a service station or junkyard.

•Perform minor roadside repairs, change tires, and jump-start cars. 03/2014 to 04/2015, Northsmithfield,RI

•Welcoming and greeting customers

EDUCATION

Northsmith eld Highschool — Diploma

•Providing excellent customer service

•Operating the register and processing cash, credit, and debit transactions accurately and e ciently

•Completing all necessary paperwork

•Restocking inventory

•Keeping the station clean (Ex: sweeping, mopping, cleaning bathrooms, pumps, and workspace) 09/2011 to 07/2014

Highschool Diploma