Customer Service, Risk Management

P. ANDREA SMUTZ

**** * ******; Carson City, NV **706 810-***-**** ************@*****.***

Experienced upper level manager now seeking full or part-time employment. Experience provides excellent managerial and supervisory skills in general management, risk assessment and control to improve efficiency and productivity as well as customer service and establishing and achieving goals for improvement. Special skills include project management, review and/or development of operations or policies, all insurance aspects and safety management. I possess communication and educational skills for adults and children and can provide support to all levels of employees, volunteers and management. Preference will be given to strong team-oriented entities.

I will consider contract employment within my skillset.

EDUCATION

California State University, Northridge

B.S. Environmental Health Occupational Safety

Miami University, Oxford Ohio

BS Education

EXPERIENCE-CUSTOMER SERVICE/RISK MANAGEMENT ORIENTED

2002-2011 Risk Manager, Genesee County, MI

Responsible for all risk assessments, controls and claims administration. Includes Workers Compensation, all liability, property, crime claims administration utilizing both in-house and contract administrators. Responsible for self-administered trust funds totaling $12 Million. Maintained trust funds to conform to state required reporting and transparency. Maintained safety program. Trained employees on safety pertinent to their potential exposure to injury. Coordinated placement and renewal of all insurance policies in partnership with insurance/Risk Management brokers. Reported to regulatory agencies as required by law. Reported to Controller. Presented information to County Commissioners. Retired from full time employment. Moved to Mesa AZ 2014.

1999-2002 Risk Manager, Santa Barbara County, CA

Supervised staff of twelve professionals in self administration of all claims presented to the County. Administered Safety Program and specialist in training and assessment of risk. Developed training program for claims specialists to create seamless administration and implementation of claim software usage. Represented County in Pooled Insurance to select brokers, modifications or addition to coverages needed by member entities. Reported to General Services Director. Presented information to County Supervisors as required.

2015-2018 Extensive travel throughout United States Unavailable for employment

Insurance and Risk Control

Employed by various insurance companies to provide safety consulting to client companies. Excess of 15 years in area.

INDIRECT EXPERIENCE

Office Supervisor: Rio Verde RV Park; Cottonwood, AZ

02/2022 to 06/2022

Full time permanent position initially to supervise, train and organize front office activities. During difficult transition from one reservation system to another, trained, improved the process flow and advised on problem solving. Unexpectedly had time reduced to part-time, with a completion date of 6/3/2022 with less than two weeks’ notice. Significant downturn in business given as reason.

Strong computer skills. Excellent managerial skills. Specialize in process description, training and establishment of proper evaluation criteria. Excellent customer service experience.

Administrative Assistant, Countryside RV Resort, Apache Junction

09/2020 to 03/2021

Full time, in the short period I have been in the location, I’ve refreshed my skills in the various computer programs used by Equity Life Style. Actively involved with residents, making reservations for incoming retail or Thousand Trails guests, addressed concerns of the residents and begun overhaul of emergency notification system and entrance gate issues. Handling banking and deposits. Manager retired within one month of employment and assumed many of the managerial responsibilities reporting to an Interim but off-site manager and Regional Property Manager

2019 Membership Specialist in Monroe Washington

04/2019 to 10/2019

Temporary, seasonal sales position with Thousand Trails, Equity Lifestyle. Assigned to campground.

2014-2015 Activities Assistant, Mesa Spirit RV Resort, Mesa AZ

09/2014 to 04/2015

Responsible to Activities Director to provide superior customer service in a recreational resort with both full-time residents and transient guests. Arranged entertainment, educational activities for guests. Provided information to clients. Point of sale tickets to on-property events coordinated by the Activities Department. Arranged meeting rooms for activities. Solicited newsletter advertising from local businesses for support of calendars and newsletter. Approximately 1100 sites with potential for 1500 persons.

Seasonal position, September through March.

SPECIFIC TRAINING

Certified Safety Professional-Retired

Associate of Risk Management

Associate of Risk Management-Public Entities

Associate of Loss Control Management

Ergonomic Specialist

Special Account Consultant-Mechanical Contractors

PREVIOUS MEMBERSHIPS

American Association of University Women

American Society of Safety Engineers

National Safety Counsel

Chartered Property Casualty Underwriters (CPCU-Candidate)

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