Administrative Assistant Data Entry
Resume:
Alina Cucuta
Fayetteville, NC 910-***-**** adt0hz@r.postjobfree.com
Summary
Organized and dedicated Administrative Assistant / Live Chat Agent with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Employment History
Administrative Assistant for SITEL 12/2017 - Current
Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Executed record filing system to improve document organization and management.
Scheduled office meetings and client appointments for staff teams.
Sorted and distributed office mail and recorded incoming shipments for corporate records.
Generated reports and typed letters in Word and prepared PowerPoint presentations.
Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
Monitored supervisor's work calendar and scheduled appointments, meetings and travel.
Coached new employees on administrative procedures, company policies and performance standards.
Processed invoices and expenses using QuickBooks to facilitate on-time payment.
Organized weekly staff meetings and logged minutes for corporate records.
Performed research to collect and record industry data.
Coordinated travel arrangements by booking airfare, hotel and ground transportation.
Offered office-wide software support and training, troubleshooting issues and optimizing usage.
Monitored premises, screened visitors, updated logs and issued passes to maintain security.
Arranged rapid office equipment repair and maintenance with vendors.
Supported efficient meetings by organizing spaces and materials, documenting discussions and distributing meeting notes.
Live Chat Agent for Easy Rest Adjustable Beds 01/2018 - 04/2022
Handled inbound customer chat conversations from various websites.
Asked open-ended questions to determine which products or services would be best fit for customer's needs.
Documented all customer information accurately in computer system, providing dated notes for future reference.
Worked closely with each customer to carefully resolve issues within timely fashion.
Remedied issues quickly and within parameters of company-mandated policies and procedures.
Assisted department with email-based and phone support when call center was busy or short-staffed.
Utilized CRM systems such as Helpdesk, Zendesk, Pipedrive, and Hubspot.
Cultivated relationships with new customers and maintained good partnerships with existing clients.
Assisted managers with coaching and mentoring of new employees.
Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Responded proactively and positively to rapid change.
Answered average of 50+ calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
Managed timely and effective replacement of damaged or missing products.
Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Calculated correct order totals, updated accounts and maintained detailed records for inventory management.
Improved sales abilities and product knowledge on continuous basis to provide optimal service and achieve quotas.
Skills & Abilities
Resource Coordination and Allocation
Microsoft Windows
Tax Software
Accounting Techniques
Data Entry and Maintenance
Service Billing Arrangements
Data Analytics
CRM knowledge
POS Systems and Ordering Platforms
Online Chat
Upselling Products and Services
Efficient and Detail-Oriented
Order and Refund Processing
Type 100 WPM
Computer efficient
Education
High School Diploma / Abeka Academy / 04/2019
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