Front Desk Customer Service

Sivetlana Antonio

Receptionist

Zango ****, Luanda, Luanda zona 20, Angola

+244-********* · *********@*******.***

Skills

Ability to Work in a Team

Ability to Work Under

Pressure

Helpful, Friendly and

Accommodating demeanor

Multitasking Skills

Office Technology Skills

Payment, Billing and

Scheduling Software

Bookkeeping Skills

Resourceful

Problem-Solving Skills

Communication

Microsoft Office

Languages

English

French

Portuguese

Profile

Hardworking and dedicated receptionist providing integral office support in high volume client settings. Proficient and effective in creating schedules, making appointments, selling products, and providing clients with optimal customer service. Consistently commended for managing front desk settings with poise and grace — sometimes under pressure — in addition to managing a variety of administrative duties. Eager to join a new team of professionals and assist them in thriving with my characteristic passion and commitment to excellence. Employment History

Receptionist, Friburge

October 2021 — Present

• Greeted clients and provided them with information and superior service.

• Handled calls, collected personal information and managed schedules to ensure all operations ran smoothly and seamlessly.

• Maintained accurate client records and provided lead designers with assistance that surpassed their expectations.

• Managed the office database, mail, payroll distribution, and the physical setting and logistics of the front office.

Call centre Agent, Unisaude, Los Angeles

February 2018 — October 2021

• Worked well with upper management to ensure ultimate customer satisfaction.

• Brought forth strong public speaking skills and proper phone etiquette.

• Answered all customer queries to the best of my ability.

• Utilized excellent writtena nd verbal communication skills.

• Greeted all customers with a smile and enthusiasm.

• Brought forth advanced organizational and multitasking skills.

• Remained flexible, adaptable, and committed to success.

• Researched and stayed up-to-date on all company offerings and promotions.

• Screened and routed calls to appropriate departments.

• Achieved a high customer satisfaction rating.

Head of Reception, Hotel Calor Tropical

January 2011 — August 2015

• Brought forth a positive attitude and unwavering work ethic.

• Followed directions from higher-ups and maintained an organized schedule.

• Worked with a strong attention to detail and precision.

• Brought forth excellent troubleshooting and problem solving skills.

• Remained ounctual, flexible, and adaptive.

• Decorated the front reception area, contributing to a welcoming environment.

• Acted as a strong and influential team member.

• Handled any customer problems with grace and compassion.

• Handled office orders, mail, and some accounting responsibilities. Education

Economic sciences and management, Ispaj University March 2017 — December 2018

English and IT course, Bromey College, London UK

2008 — 2010

service operator course:

2021

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