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Customer Service Patient Advocate

Location:
Havelock, NC
Posted:
December 12, 2022

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Resume:

Jo-Anne O. Crabtree, RN

*** ****** **

Havelock, NC 28532

919-***-****

adt0gf@r.postjobfree.com

Professional Summary

Experienced Registered Nurse licensed in North Carolina, with strong clinical and people skills. Past experience in Level I Trauma Center, private duty nursing, Med-Surg floor, and recent years at a rehab/assisted living facility.

Skills

Assessment, evaluation and proper interventions, Patient/Family advocacy, Medication Administration, IV Therapy/level monitoring. Preceptor for new Nurses and CNAs, Prioritizing items, Electronic Medical Charting. Team Player. Palliative and Hospice care. Experience

February 2022 - October 2022

Cherry Point Bay Rehab/Assisted Living Company, Havelock, NC. - Sta Nurse

● Medication Administration

● Assessments, Intervention, Evaluation

● Patient advocate by working with all disciples for best possible care

● Rehab/Long Term, Palliative Care and Hospice residents November 2020 - December 2021

Brian Center Southpoint Rehab/Assisted Living Company, Durham, NC Sta Nurse

● Medication Administration

● Assessments, Intervention, Evaluation

● Patient advocate by working with all disciples for best possible care

● Rehab/Long Term, Palliative Care and Hospice residents September 2019 -November 2020

VA Medical Center Durham, NC

Sta Nurse- Med/Surg/Onc and Rule Out Covid Unit

● Assessment/intervention /evaluation.

● Medication Administration

● Working with Team Doctors

● Wound Care, pre op and post op care after surgery

● Orienting new staff members.

2

● Monitoring CNA staff

January 2018 - September 2019

Brian Center Southpoint Rehab/Assisted Living Company, Durham, NC Location - Sta Nurse

● Medication Administration

● Assessments, Intervention, Evaluation

● Patient advocate by working with all disciples for best possible care

● Rehab/Long Term, Palliative Care and Hospice residents April 2016 - January 2018

Royal Threads LLC Morrisville, NC

Debagger - Leader

● Opening packages inspection of merchandise to be embroidering

● Closely worked with Supervisor/Manager for both companies

● Trained new staff

October 1015 - April 2016

Target Southpoint Crossing Durham, NC

Cashier

● Front Line Cashier

● Assisted Customer Service

June 2006 -November 2017

Self - Private Duty Nursing Durham-Roxboro NC

Part Time RN Caregiver Roles

● Assisted with patients in the hospital and in their homes. Respite Care for family members to have time away.

● Medication Administration

● Transportation for appointments or procedures.

● Work closely with family, and medical team

● Palliative and hospice patients

January 2003 - May 2006

Duke University Hospital ER Dept Durham, NC

Full Time CNII Sta Nurse

● Trauma level I-IV,,Cardiac, General Medical, Psychology issues, in both adult and pediatrics.

● Assessment, evaluation, started IV and standard care, worked with Doctors and specialist on addition care needs and procedures

● Blood Transfusions, Medical Administration

● Electronic Charting

● Transportation for appointments or procedures.

● Work closely with family, and medical team

● Mentor for new Nurses and CNAs.

3

Education

January 2015 - October 2017

Argosy University Online -

BA in Psychology - Did not finish

Classes for BA in Psychology, finished up to of Senior year December 2000 - December 2002

Watts School of Nursing Durham NC

Diploma in Nursing

Diploma in Nursing, passed NCLEX on first attempt. Class Secretary. Awards

Watts School of Nursing Nightingale Award Scholarship. Multiple Customer Satisfaction Awards for care given Certifications

Registered Nurse in North Carolina License Number 187363 BLS current expires August 2023



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