Executive Assistant Front Desk

Angela Roeding

**** ********** ****

Walnutport, Pa, 18088

******@*****.***

Objective:

Eager to utilize previous experience and diverse skills in a fast-paced and high-producing real estate environment. Able to incorporate my background in organizational communication, human resources, system management, full cycle recruitment, employee and team development, marketing, and upper level administration support.

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Experience:

Howard Hannah The Frederick Group

Marketing Coordinator/Administrative Team November 2019- February 2021

Build and execute multiple marketing campaigns to help expand the real estate brand.

Strategize, execute and manage a variety of ad campaigns to market new listings from beginning to end for multiple agents.

Designed promotional postcards, flyers, listing presentation materials for agents.

Responsible for company social media outlets.

Assisted individual agents with social pages and updates such as Instagram, Twitter, Facebook, and LinkedIn.

Organized agent listings, “just solds”, and “under agreements” to assist with company wide communication for 40+ agents.

Sent out weekly email blasts to area agents and offices informing of current inventory.

Organized company caravans.

Dedicated monthly meeting notes from broker and guest presenters.

Worked directly with broker on listings, appointments, and addressing client concerns.

Weekly input on improving office wide communication, various CRM updates, and new tools offered to agents.

Generated marketing ideas and helped to implement agents' personal monthly goals.

Worked exclusively with outside vendors to produce marketing materials and weekly ads.

Greeted clients when working front desk.

Maintained daily conference room schedule for closing and agent meetings.

Berkshire Hathaway Home Services, Regency Real Estate July 2016- October 2019

Executive Assistant/Listing Coordinator

Worked directly for company’s highly producing broker/owner which involved maintaining calendar, scheduling meetings as well as personal appointments, coordinating client visits as well as booking client appointments.

Completed entire listing presentation, including contracts agreements, consumer notices, listing agreements, seller disclosures, etc. prior to meeting with client.

Starting property loops, completing all contracts, providing all previous property listings, RVM and Zillow reports, and all available, sold and settled, and under agreement property comps.

When property contracts signed, responsible for coordinating with client to personally take all measurements on home, begin listing in MLS, coordinate photography and assist on day of shoot with staging, upload photos and media to MLS, complete listing from inventory sheet, and complete remarks, directions, etc. then to be reviewed by broker.

Often attended and assisted with open houses and prepared flyers and “take aways” for open house events.

Familiar with following same process for investment and rental properties.

Well versed in various marketing tools and CRMs related to real estate industry including but not limited to the MLS, Bold Leads, Top Agent, Vulcan7, BrokerWolf, Constant Contact, DotLoop.

Well-versed in created reports within Realtors Property Resource and Zillow, Realtor.com, etc.

Initiated recruiting efforts to assist in building brokers team and following through with their on -boarding training.

Coordinate monthly agent office emails as well as other events happening throughout the year such as training and continuing education courses offered.

Kept track of daily “hot” leads coming in through website or CRM and follow up, draft and send email blasts to contacts team may have lost contact with.

Backup front desk when needed which involved taking tenant rental checks and processing.

Currently do not have an active real estate license but have gone through online courses.

Traveled extensively with broker and shadowed firsthand.

Daily office tasks, such as managing office supplies, walk-in client issues, and payroll as needed.

Completed Real Estate License courses.

July 2012- June 2016

Gap in employment due to birth of daughter. From June 2013 - June 2016 held various positions through a staffing agency, until relocating from Philadelphia back to the Lehigh Valley. Including:

Vanguard- Marketing and Administrative Assistant in their in-house Marketing Department (8 months)

Vanguard- Data and Risk Department (2 months)

CIty of London- Executive Assistant to Founder (5 months)

Keystone Property Group - Administrative Support/Marketing Department (5 months)

ACCU Staffing Services May,2011-June 2012

Staffing Coordinator

Responsible for interviewing and testing job applicants, particularly for administrative/clerical accounts.

Maintained various customer accounts, including all payroll issues, customer and employee interactions, additional recruiting efforts, replenishing employees when staffing shortage occurred (solely responsible for approximately 3,500 working hours weekly).

Established recruiting requirements by studying organization plans and objectives; meeting with clients, shifts managers, and human resource departments to discuss employment needs and expectations.

Reduced employee turnover rate by extensively screening potential candidates (reduced turnover by 50%-70% in accounts responsible for).

Successfully placed numerous employees in temporary positions meeting the goal of converting into full time positions.

Drafting and using various outlets to place job advertisements.

Built an applicant pool by researching and contacting community services, colleges, employment agencies, recruiters, media, and internet sites.

Daily interaction with clients about their staffing needs, resolving employee issues, managing working employees.

Conducting background and drug screenings at client’s request.

Responsible for performing daily check-ins at customer sites.

Extensive experience working with a diversified clientele, placing in entry level positions. Many sent from various “Ready to Work” programs.

Private Child Care Provider, Philadelphia, PA November 2009-May 2011

Andrew and Maria Nagy

Responsible for the daily caretaking of the one-year old child of Andrew and Maria Nagy, Evangeline Nagy, from the age of 4 months through 2 years of ago.

Maintained a consistent schedule proving to be reliable, trustworthy, and dependable.

Create and carry out a daily schedule while meeting physical and emotional needs of the child.

Keep detailed daily diaries of child activities/meals.

Maintain a safe and nurturing environment through constant supervision.

Responsible for multiple daily activities, preparing meals, light housekeeping, and general welfare of child.

Communicate clearly and efficiently with parents daily.

Kelly Services, Philadelphia, PA November 2008-September 2009

Staffing Supervisor/Recruiter

Analyze needs and take customer orders, documentation of order requirements.

Conduct candidate searches, present candidates to customers.

Schedule interviews and follow up on interviews and candidates.

Daily communication with customers; progress customers on status of order.

Conduct quality control calls and order extensions.

Analyze recruiting needs and developing recruiting strategies.

Determine which recruiting events to attend, create recruiting collateral, develop and maintain relationships with recruiting sources.

Screen and assess candidates, administer evaluations, conduct interviews, check candidate references, make appropriate hiring decisions, conduct employee orientations based on customer requirements.

Monitor and analyze employee turnover/absenteeism and take appropriate action.

Conduct performance reviews, investigate customer/employee complaints, and take appropriate action.

Counsel and coach employees, provide career guidance, conduct exit interviews, make decisions regarding termination of employees.

Identify business opportunities for Kelly via community/customer events, conduct skill alerts, and maximize conversion and direct hire fee income.

Review and manage internal reports, manage quality initiatives, complete Corporate requested reports.

Work to reduce unemployment and workers compensation risk.

Complete performance development discussion guides, participate in training including cross training, division orientation and training, complete required Staffing Supervisor training and adhering to training schedule via the Kelly Learning Center.

Calicor Staffing, Allentown, PA November 2007- November 2008

Staffing Specialist

Work closely with clients to understand what they are seeking in candidates, job responsibilities,

and timeliness/expectations of delivery.

Put together marketing materials to attract new clients as well as potential employees.

Host interviews for clients upon request and/or schedule interviews for customers at their facility.

Organize and attend job fairs to place candidates in appropriate open job orders.

Screen and check references of candidates.

Maintain consistent contact with clients and employees to ensure satisfaction, track status of assignments.

Coordinate training between clients and candidates/current employees

Respond to client and employee requests and/or concerns.

Work and communicate daily with client services and human resource departments.

Maintain a high level of professionalism and confidentiality.

Coach candidates through various clients hiring procedures

Provide a high level of customer service to both internal and external contacts.

Education:

West Chester University of Pennsylvania, West Chester, PA August 2003-May 2007

Bachelor of Arts Degree in Communication Studies, emphasis in writing

Advanced coursework in Psychology and Organizational Communication

Professional Organization and Skills:

Women and Men in Communications

Familiar with all Microsoft Office programs: Word, Excel, PowerPoint

Lotus Notes, Outlook, SAP, Multiple Real Estate related CRMs including well versed in the MLS and BRIGHT. (See most recent positions for additional systems)

Quick to acquire knowledge of industry based or company specific CRMs.

Was often responsible for choosing new CRMs/training other team members as new tools were introduced and current systems were updated.

References:

Available upon request

Gap in employment due to pandemic leading to 2 years of virtual school for my child. I was able to assist my husband's title insurance company when needed.

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