Customer Service Travel Counselor

PATRICIA THORNTON

**** ******** ***** *****

JACKSONVILLE, FLORIDA 32224

904-***-****; 904-***-**** thorntonflagal88@gmail com.

Responsible, results-oriented individual with over twenty years experience in sales, customer service, client relations, budget & contract reconciliation, client and company communications and marketing in additon to administrative and staff oversight. Planned and coordinated extensive travel itineraries for high level consumers. Possess engaging personality with a talent for building relationships.

MARKETING

Marketed services utilizing in-person meetings, sales presentations, networking,

educational seminars

Using consultative sales techniques I exceeded sales quotas and provided outstanding service

Prepared internal and external communication materials for clients and vendors

Created sales proposals

Provided superior customer service

Maintained customer database

ADMINISTRATION

Developed new clients and relationships through client recommendations

Managed database of current clients and potential clients to increase sales

Cultivated relationships to meet targeted sales objectives

Researched new travel options to increase revenue

Extensive continuing education on travel destinations, cruises, and tour operators

Monitored contracts and client deliverable

First point of contact for clients and tour operators

Excellent communications skills; internal and external

Represented company at informational meetings

Excellent computer skills

EXPERIENCE

2021- Travel professional: Timeless Travel

present

2016- AAA Travel, Jacksonville, Fl

2020 In-house travel counselor

Consultative sales with middle and high income clients; tours, cruises, custom itineraries,

excursions, group travel, honeymoon destinations, self-drive tours. Surpassed sales goals

for agents. Participated in courses and seminars provided by travel vendors, hotel groups,

destinations and cruise partners.

2011 – CruiseMax, Daytona Beach FL

2018 Outside sales agent

Consulted with potential clients to discusst needs and desires as well as travel style to

match them with the perfect cruise vacation. Discussed ships, cruise lines, budget,

itinerary and desired cabin to best meet their needs. Created personalized quotes. Also

sold all-inclusive vacations. Informed them on ship differences, provided information

on cruise lines, discussed budgets, desired Itineraries and cabin locations to best meet

their desires. Created personalized quotes. Sold all- inclusive vacations and customized

tours to meet their specifications.

2010- Non-profit fundraising executive and marketing manager in Duval County Florida

2022

2016- Substitute teacher – Duval County

2018 Taught students in grade K through six to engage the students in learning

EDUCATION

The University of Redlands: Redlands, California

Bachelor of Science/Business Administration - Marketing & Communications

In addition, I have traveled extensively in Europe, Asia, the Caribbean, Alaska, Canada and throughout the U.S. I have taken cruises, tours and planned extensive road trips and

independent trips and travel experiences.

Contact this candidate