Support Representative Customer Service

**** * *********** **** 816-***-****

Independence, MO 6405 ***************@*****.***

Melvin Boyd, Jr.

EXPERIENCE

GEHA, Independence, MO — Associate Customer Care Representative July 2022 - Present

● Respond to inquiries which may include telephone, chat or internet from members and providers

● Provides information concerning the completion of forms and submission of claims

● Assists customers in locating participating providers in specified areas

● Documents inquiry records

● Verify benefits and provide claims information to members and providers Chewy, Belton, MO — Human Resources Recruiting Coordinator April 2022 - July 2019

● Schedule and track job candidates via Applicant Tracking System (ATS) throughout the hiring process

● Collaborate with recruiting team to share applicants and to follow-up with candidates

● Provide information regarding benefits and claims

● Work closely with recruiters and hiring managers to ensure goals are met and to identify the right talent

● Conduct candidate reference and background checks Community Support Network, Kansas City, MO — Caregiver October 2021- February 2019

● Supervision of clients with disabilities

● Ensure client task completion

● Responsible for client transportation to and from appointments

● Monitored proper medication distribution and consumption Burger King, Kansas City, MO — Store Manager

November 2019 - April 2014

● Responsible for training new employees and management staff

● Recruiting and hiring staff to maximize customer service and sales efforts

● Responsible for ordering, accounting and maintenance of all food and paper inventories

● Assures that all safety and security procedures are followed within the restaurant TASC, Kansas City, MO — Admissions Support Representative February 2014- September 2012

● Responsible for telephone and email communication with prospective college students

● Problem solve prospective student issues

● Counseled students regarding admission and programs offerings

● Empowered prospective students to pursue their education goals 3911 S Crackerneck Road 816-***-****

Independence, MO 6405 ***************@*****.***

Asurion Kansas City, MO — Customer Service Agent

September 2012 - January 2010

● Evaluate and assist with customer concerns

● Sell Asurion smart home and other products via phone and email

● Explain device capabilities, wireless carrier data product offerings and company policies

● Collaborate with team to meet goals and grow from feedback and coaching

● When needed, escalate calls to the appropriate tier of customer service function Subway, Blue Springs/Independence, MO — Store Manager April 2010- August 2008

● Responsible for employee scheduling

● Recruit, employed, and terminated staff as necessary

● Managed food costs, maintenance, vendors, spoilage, city safety code, achieving compliance with food industry standards

● Performed accounts payable and accounts receivable for sales daily, and monitoring accountability

● Directed all human resource aspects including recruiting, hiring, employee benefits, training, and development EDUCATION

Topeka West High School, Topeka, KS — High School Diploma May 1994

Vatterott College, Kansas City, MO — HVAC/R

June 2010

ADDITIONAL SKILLS & EXPERIENCE

● Familiar with Google

Workspace

● Human Resources

recruiting experience

● Sales experience

● Management experience

● Forklift and warehouse

experience

● Customer service

experience

● Insurance benefits and

claims

3911 S Crackerneck Road 816-***-****

Independence, MO 6405 ***************@*****.***

REFERENCES

Krystal Boardman, District Manager-Burger King — 816-***-**** Maranda Jones, University of Phoenix-Admissions — 913-***-**** Shannon Stoops, Vice President-Robert Half — 316-***-**** Marci Wooldridge, GEHA-Supervisor — 660-***-****

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