Customer Service Sales Manager

Mehroon Mahmud

**** **** **. ********, ** *****

adt0fu@r.postjobfree.com 214-***-****

Industry Expert

Solution-Focused People Developer Persistent Growth Leader

Servant leader specializing in driving revenue and people development. Strengths include seeing opportunities outside the box and persistently growing through adversity. Area of expertise include over 18 years of customer service, data management, Sales, data capture, marketing and much more.

CORE COMPETENCIES

Confidentiality Team Building Emotional Intelligence Conflict Resolution Equanimity Sales & Marketing Initiatives Strategic Account Management Industry Networking/Partnerships Vertical Creation & Expansion Direct & Channel Sales Fortune 500 Engagements Performance Optimization Pipeline Creation & Growth Problem & Issue Resolution Budget & Finance Administration Regional & Territory Development Strategic Planning & Execution Multi-Channel Market Routes Revenue Optimization Initiatives Relationship Cultivation Key Client Retention Directives New Business Development Strategic Sales Planning Lead & Prospect Qualification Market Research Initiatives Team Training & Mentorship Strategic Partnership Cultivation Market Development & Penetration B2B/B2C Sales Methodologies Go To Market Strategy Key Performance Indicators (KPIs)

PROFESSIONAL EXPERIENCE

XpresSPA (DFW, IAH, HOU, ORD, MSP, DIA, AUS Airports) MAY 2017 – 2022

Regional Sales Manager (South and Midwest Region)

Achieve area sales to meet financial objectives of the company. Recruit, train, orient, and schedule employees in assigned spas to meet the Human Resource objectives of the company.

●Developed and executed effective strategies to drive $5.8M+ in sales and crowd engagement

●Stood in the gap in the absence of hiring managers by recruiting and hiring purposefully to provide accountability and development for 225+ direct reports on commission based sales team

●Created sales strategy and annual quota of $5.2M for area spas in support of national objectives to establish sales objectives

●Conducted monthly coaching and development meetings to strengthen spa managers

●Determine annual unit and gross-profit plans by employing marketing strategies, analyzing trends and results

●Built and maintained strategic relationships with the key industry players, vendors and agencies (Airport, City and Aviation Commissioner) to remove sales impediments

MASSAGE GREEN SPA LLC (Frisco, TX) MAR 2016 - MAY 2017

Training and Business Development Manager

Designed and enforced training programs within the company to train the employees as per the job requirements.

●Developed and implemented training curriculum to educate staff in the right direction

●Prepared annual training budget of $6k and fulfilled training requirements within constraints

●Evaluated the instructor performance and the effectiveness of training programs, provided recommendations for improvement

●Conducted orientation sessions and arranged on-the-job training for new hires, for ongoing technical training and personal development classes for staff members

Sales and Training Manager: Dallas, TX (JUL 2008 - NOV 2016)

Planned and executed sales team coaching initiatives to identify viable healthy territory retailer growth opportunities through ongoing, holistic marketplace management efforts in account metric analytics, account bookings, and competition market share holdings.

●Drove strategic planning and delivery of annual, account-specific directives that included revenue targets, assortment planning, account differentiation priorities, product distribution strategies, and in-store merchandising

●Led efforts towards achievement of 18% YoY growth increase in territory sales volume dollars, resulting in larger territory responsibility to $3M to $4.5M+

TECHNICAL SKILLS

Microsoft Office Suite (Word, Excel, Outlook, PowerPoint) Google Suite (Calendar, Gmail, Drive, Docs, Sheets, Slides) Zoom Dropbox Slack Paycom KWI CRM Zenoti Salesforce.com Hubspot

EDUCATION & TRAINING

Collin College (McKinney, TX) MAY 2005

Associate of Arts in Business

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