Ivery Guyton

Jonesboro, Arkansas 870-***-**** adt0ft@r.postjobfree.com linkedin.com/in/ivery-guyton-7b4022117 Recent graduate of an intensive IT program focused on developing skills in technical support. 4+ years of experience in customer-facing roles have led to strengthened skills in communication, customer service, and client management. RELEVANT SKILLS

Microsoft Office 365 • Technical Support & Troubleshooting • Ticketing System • User Training & Support • Operating Systems Installation • Software Installation & Configuration • Customer Service • Administration • Sales • Salesforce • Micromanaging• Data Entry • Quality Control • Communication/Writing

EDUCATION

Merit America • Virtual Expected 12/2021

Google IT Support Professional Certificate

● Skill development includes troubleshooting, customer support, networking, operating systems, systems administration, and security — all the fundamentals of IT support that are critical for success in the workplace; comparable to the latest CompTIA A+ certification

Additional Skill Development

● Completed hands-on coursework covering Microsoft 365, Windows 10, Spiceworks ticketing system, and fundamental cloud concepts

Arkansas State University • Jonesboro, Arkansas 05/2017 Bachelor of Applied Science, (Accumulated 97 credits)

● Two effective courses: Organizational Behavior and Principles of Management PROFESSIONAL EXPERIENCE

Patient Sales Specialist • Inogen, Remote 06/2022 - Present

● Responsible for 80 outbound calls daily while providing recommendations and eligibility requirements to patients

● Met or exceeded quarterly goals while maintaining a conversion rate of 13% or more

● Ensured patient care while gathering confidential patient information such as insurance, doctor information, addresses, DOB and/or payment for the patient account.

● Responsible for processing returns, insurance claims, and over-the-phone technician set ups while working seamlessly with other departments and de-escalating patient calls when necessary. Counselor Eligibility/Enrollment • Maximus, Remote 02/2022 – 06/2022

● Applies eligibility rules and regulations when evaluating information submitted by customers in support of initial or continuing eligibility determination.

● Responsible for processing 40-60 provider forms and reauthorizations.

● Maintains case materials.

● Checks various system interfaces and exchanges to verify Customer information

● Reviews received enrollment for correct information

● Maintains proper level of customer service while minimizing talk time and abandonment rate Remote Sales Agent • Concentrix, Jonesboro, Arkansas 02/2021 - 02/2022

● Creating outstanding telecommunication experience by actively deciphering between multiple applications to log correct data entry, while performing a professional and friendly demeanor; ultimately performing above the minimum requirement of 42% production rate consistently

● Responsible for 20-40 inbound calls daily while providing enrollment and eligibility requirements

● Manage confidential documentation for two companies through organized technical filing in multiple software’s

● Perform accurate data entry using CRM to increase efficiency by 35% Senior Account Manager • APX Direct INC., Cary, North Carolina 11/2018 - 12/2020

● Managed 7 employees by supervising daily operations, resulting in a productive team that collectively won the company’s

“High Rollers” for 3 consecutive months

● Train and developed 4 entry level associates within 2 months by creating coaching plans, providing resources and assistance that led them to senior associate role

● Observe sales encounters and collects feedback, results, and performance data of trainees after sessions

● Hired 7 associates by conducting onboarding processes with new sales trainees Property Management Clerk • Boundless Management, Atlanta, Georgia 05/2017 - 11/2018

● Responsible for ensuring the accuracy and effectiveness of the property/inventory control functions

● Oversaw operations by documenting and communicating filing services, contracts, policies, leases, and certificates

● Performed 6-8 routine tasks as well as administrative duties daily Only two pages were converted.

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