Lanard Mathis

Exceptional Customer Service Representative Compassionate & Loyal

Toledo, OH 43613

adt0fj@r.postjobfree.com

+1-419-***-****

Seeking a customer service representative contributing positively to company guidelines. Also, a solid background inbound/outbound calls center, sales, and marketing. Work Experience

Market Manager

Akillez Marketing Corporation - Ann Arbor, MI

January 2016 to October 2022

Recruit, train, and retain quality candidates for AT&T Direct TV campaigns/Verizon, Sprint, and AT&T cellular mobility campaigns, and Just Energy campaigns. Organizational training conferences with beginning agents, assistant managers, and administration emphasis on new compliance procedures and upcoming training practices. Conducted inbound/outbound call campaigns with third-party campaign collecting increase 34% on portfolio. Retailed Fortune 500 clients as a direct distributor of products within Sam's Club, Costco, Menards, Best Buy, and Walmart. In addition, direct manager over supply chain, marketing, advertisement, customer service, compliance and guidelines of company standards, and sales.

Chief Executive Officer

Almighty Power Developments L.L.C - Toledo, OH

July 2012 to August 2018

Business to Business utility procurements to Corporations, Mid-Sized Businesses, Non-Profit & Profit Organizations, Hospitals, Privately Owned Business, Educational Institutions, Small Sized Business, Agriculture, and Residential Properties

Strategically analyzed the customers portfolio of electric and gas services generating the best supplier within the region for Kilowatts Hour (KWH) needs. Hedged Prices fluctuations on electric and gas quantities for corporations.

Arranged new supplier of electric and gas strategically chosen within the region of a desired corporation. Established and maintained a rapport with executive teams within the corporation which established repeat business on sales.

Gained a comprehensive picture of customers and projects across all channels of services. Educated customers about utility energy procurement strategies on cost analysis with variable and fixed rates. Generated differentiation from competitive energy providers upon the supply of utility procurement services for maximum savings on energy for businesses and organizations. A covet of great lengths to stay on top of energy pricing within the customers territory and across the nation.

Maintaining the highest professionalism and ethical practices in regards to our products and services. Upheld utility auditing services in order to maintain accurate billing from the energy supplier on invoices received by the customer. Established a reverse auction of multiple suppliers willing to outbid one another providing maximum savings for the customer due to competition. Fuel hedging for organizations to protect fuel purchases from increase without changing how you purchase your fuel for your company.

Submitted electrical distribution losses and power quality concerns decreasing kilowatt wastes paid for by a business increasing savings.

Store Manager

Dollar General Corporation - Oakland Park, FL

April 2015 to December 2015

Review operating statements to identify the store's business trends including sales, profitability expense control opportunities, potential shrink improvement, etc. Maintain positive trends and ensure compliance with company Standard Operating Procedures manual, policies and work processes. Review Ad/Planner ordering plans. Review Perishable and Food ordering processes to maximize sales and minimize markdowns. Ensure store meets or exceeds in-stock targets. Validate (Find - Fill - Fix) processes and 7 day work flow. Facilitate efficient staging, stocking and storage of merchandise. Ensure that all merchandise is presented according to established practices and plans.Utilize merchandise fixtures properly including presentation, product pricing and signage. Control damages and markdowns. Manages store budget. Maintain strict cashier accountability, key control, scanning accuracy and adherence to stated company security practices and cash control procedures. Ensure that qualified and high performing store employees are recruited, interviewed, selected, hired, trained, assigned tasks and retained. Develop and maintain employee work schedules in coordination with Assistant Manager. Evaluated employee performance and addresses employee performance and/ or conduct issues through coaching, counseling and when necessary the termination process. Ensure compliance with all federal and state labor laws and company policies. Recommend pay rates and advancement. Properly address employee leave requests. Ensure that staff obtains all required local and state food handling certifications. Ensure store is appropriately staffed and opened and closed in a timely manner each day based on the store's posted store hours. Ensure that store regularly meets safety, food handling and sanitation standards. Plan and lead staff meetings and events to encourage safety, security and policies. Represent store and cooperate with all governmental regulatory agencies. Communicate and implement corporate and area initiatives relating to human resources, products, pricing and merchandise presentation. Provide superior customer service leadership. Ensure customers' needs and requests are routinely addressed in an efficient and timely manner. Maintain daily contact with customers to understand merchandise expectations.Ensure store equipment is adequate and functional to perform required tasks. Recommend additional or alternative equipment if needed. Confirm paperwork and documentation is completed according to guidelines and deadlines. Ability to read and interpret operating statements and identify corrective actions to negative trends, if needed. Knowledge of recruiting, interviewing, hiring, counseling and termination practices in compliance with legal company requirements. Knowledge of cash handling procedures including cashier accountability and deposit control. Knowledge of inventory management and merchandising practices. Ability to effectively communicate information and standards verbally and in writing to staff, suppliers and customers. Ability to interface with staff, suppliers and customers in a respectful and effective manner. Ability to develop and maintain organization and to attend to detail. Ability to solve problems and deal with a variety of situations relating to store operations and business relationships.

Quality Assurance Manager

American Ambulette and Ambulance Service Inc - Toledo, OH July 2010 to June 2012

Handled Public Relations with media with limited disclosure. Negotiated contracts effectively on behalf of the company within First Med Guidelines. Implemented new marketing strategies to achieve maximum sales.

Analyzed results and made adjustments to achieve objectives and target goals. Strong communications skills recognized from superiors and acknowledge daily. Goal oriented and self-motivated on company desired vision. Established and maintain company records of compensation and ledgers of installments. Regular QA visits to existing contracted facilities and new target facilities. Direct handling of all filed complaints from facilities or new target concerns. Monitoring of reporting mechanisms to ensure saturation of market. Created new marketing strategies increasing run volume and gross revenue per quarter yearly. Maintained awareness of competition in the market place. Submitted sales reports to the Director of Sales, VP Sales, President, & C.E.O. Monitored overall average response times, any turn down calls, and total patient transports. Facility tracking of transports with contracted verses total transports of new target customers. Proven history of improving operations, territories, and profitability. Highly focused and results-oriented in supporting complex deadlines with minimal supervision. Recognized for developing innovative and strategic programs implementing a collaborative cross- functional team approach to achieve maximum price efficiency and control cost. Maintained standard work queue performance throughout the year with increased productivity and closing ratio on invoice services and contracts.

Education

Bachelor of Arts & Business Administration in Corporate Finance The University of Toledo - Toledo, OH

December 2001

Contact this candidate