BARBARA JEAN SMITH

San Mateo, CA mobile: 415-***-**** email: adt0fb@r.postjobfree.com linkedin: linkedin.com/in/bjcookie2003

human resources manager/coordinator

hr management learning & development employee engagement office management business partnering

CAREER SUMMARY

»Outcome-driven and bilingual Human Resources professional recognized for 13+ years of multi-national, multi-cultural experience with background in business management and driving best practices in employee relations, retention, and

promoting a culture of collaboration and HR best practices.

»Strategic business partner with success in advising and influencing cross-functional business leaders on talent decisions.

»People-oriented leader skilled at cultivating and strengthening relationships and fostering an environment of accountability.

»Talent developer and mentor who excels at nurturing peak-performance teams while ensuring productivity and growth.

»Highly skilled in translation, confidential record keeping, audits, benefits administration, general ledger accounting, AP/AR.

SUMMARY OF SKILLS

Accounting • Banking / Reconciliations • Benefits Administration • Budget Oversight • Coaching • Contracts • Client Relations

Database Administration • Documentation • Employee Relations • Financial Forecasting • Insurance • Legal • Payroll

Employee Onboarding • Job Postings • Performance Reviews • Policies • Recruiting • Training • Learning & Development • I-9

PROFESSIONAL EXPERIENCE

Fanatics San Mateo, CA

Human Resources Coordinator – In-Venue Retail and Global Merchandise July 2021 – September 2022

Oversee all employee onboarding processes, including offer letters, background checks, new hire paperwork, and I-9 compliance.

Assist with payroll, HRIS, and recruitment entries (Ultipro, Time & Attendance, Payroll, CBA Union Dues & Commissions, Lever) supporting 2,420 employees.

Contribute to learning and development efforts by facilitating new hire orientation, employee training, and tracking.

Perform all language translations and assist with communication efforts supporting business partners in Japan.

Foster a culture of compliance with California state and federal labor laws governing personnel administration.

Serve as a strategic business partner by engaging with cross-functional partners at all levels of the organization.

Research, input, and generate data reports to review, validate, and reconcile entries and maintain data integrity.

Maitri Compassion Care San Francisco, CA

Human Resources Manager (Contract) March 2020 – September 2020

Directed full-cycle talent acquisition processes, from hiring and interviewing prospects to collaborating with leaders on requisitions.

Administered pay, benefits, and leave programs for 50 employees while enforcing company policies and practices.

Partnered with the leadership team to understand and execute the organization’s human resource and talent strategy.

Facilitated meetings to review current and future talent needs, recruiting, retention, and succession planning.

Consulted with HR generalists, management, and other staff when complex, specialized, and sensitive questions and issues arose.

Led delicate circumstances such as providing reasonable accommodations, investigating allegations of wrongdoing,

and terminations.

Analyzed market trends in compensation and benefits and used insights to propose competitive base and incentive

pay programs.

Continued…

Fluff and Puff Dog Wash, Inc. San Mateo, CA

Manager January 2010 – January 2020

Mobilized field team to capitalize on opportunities to create programs that supported the overall marketing strategy.

Defined the tools and resources needed to drive campaign implementation focused on generating demand and building awareness.

Executed business development activities to attract and retain new customers while strengthening relationships with existing clients.

Oversaw end-to-end store operations, including scheduling and assigning tasks to employees to ensure adequate service coverage.

Created, posted, and updated internal and external job listings with accurate, detailed job descriptions.

Managed back-office functions, including data entry, store reporting, and personnel and payroll systems.

Set expectations and held teams accountable for performance according to company policies, rules, and regulations.

Maintained staffing levels by recruiting, selecting, orienting, and training employees in line with annual headcount budgets.

Sapti USA Corporation Burlingame, CA

Manager January 2009 – January 2010

Provided strong leadership and executive support directly to the President while improvising solutions in any given situation.

Continuously recognized for ability to improve procedures and meet demanding deadlines with ease.

Liaised between all impacted departments to ensure proper communications.

Established, maintained, and updated databases, records, and documents.

Directed business relations to stimulate client interest and produce sales leads.

Managed capital purchases, vendor relations, generated and maintained records.

Processed monthly expense reports reflecting supportive documents and budget code indexes.

Provided strategic support for Accounting, Bookkeeping, and HR.

Owned human resources and management functions, including assisting in presenting new employee benefits programs.

Planned and coordinated corporate meetings, luncheons, special events and travel.

Developed corporate agendas and prepared detailed presentations.

EDUCATION

<Hotel Management> Tokyo Prince School

<Bachler / Business> San Francisco State University

<Banking> at OICW Menlo park

ADDITIONAL INFORMATION

Languages: Fluent in English and Japanese (Written and Spoken)

Technical Skills: Microsoft (Word, Excel, PowerPoint, Outlook, Access), HRIS

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