Call Center Time Sales

Jody Marie Ward

**** ********* *** ******* ******* 32819 407-***-**** ***********@*****.***

Objective:

To be positioned in sales management with a recognized leader and growing company while expanding the knowledge and experience of a seasoned sales career. Utilizing training methods and practices in the pursuit of achieving higher production of budgeted goals.

Skill Profile:

Over twenty years of progressive sales experience responsible for balancing both sales and managerial duties, including superior computer skills, with an earned reputation for integrity, honesty, commitment and teamwork. Proficient in Excel, MS DOS, Symposium, OTM Universe, and Microsoft PowerPoint, Google Drive, Hannahware, Outlook, Salesforce, HubSpot and Panda Docs.

PROFESSIONAL EXPERIENCE AND ACCOMPLISHMENTS:

Millennium Pet Transport- Sales Manager/ Director

June 2021 through October 2022 Orlando - REMOTE

After working as top sales rep for a couple months at the sister company Blue Collar Pet Transport, owner asked me to start MPT. Hired, trained, reviewed all remote sales reps and customer service agents. Handled the Google and Facebook Marketing Campaigns, met with leadership team of parent company weekly held weekly sales meetings as well as arranged the systems, databases and reporting needed.

TS Solutions Group- Timeshare Cancellation Advisor

October 2019- June 2021 REMOTE

Assisting Timeshare Owners through VOIP and Database work to help advise the best legal way of eliminating their timeshared. Assisting setting up paperwork and files is attorney was needed as well as assisting the start of a liquidation legally through a title company.

Alloy Wheel Repair Specialists of Orange County- Office Manager

Orlando, FL March 2017 through December 2018

Ran day to day operations for a small yet successful mobile wheel repair business servicing Orange County FL. Duties included all scheduling and managing of employees daily, managing all office work including all invoicing and account receivables, servicing all clients with customer service and sales. Intake all calls and reporting

Outdoor Brothers Inc- Office Manager

Altamonte Springs, FL 11/29/16 through present

Assisting family business by setting up and running entire office for a quickly growing landscaping business. Duties ranged from setup software programs, human resources, communication accounts, accounts payable/ receivables, created invoices, ordering supplies, scheduling & managing employees. Assisting and Reporting to CEO directly.

Eliot Management Group- Account Manager

Orlando, FL 6/1/16 through 11/24/16

Transferred back to Florida due to family reasons and am currently working with business owners to acquire processing accounts and manage customer service. Duties include calling to schedule appointments, running apt, selling all services and products, and manage all accounts from client base.

Eliot Management Group- District Sales Manager

Portland, OR 1/4/16 through 6/1/16

Responsible for entire PNW region's sales crew and Account Managers for merchant banking. Daily training, hiring and managing of all sales, appointments, budgets and reporting.

Hannah the Pet Society- Online Enrollment Team Lead

Portland, OR 6/1/14 through 12/2715

Responsible for both sales and managerial duties of a new department created to enroll prospects that contacted us through the company website forms and via the Live Chat feature. Staffed a team, trained and maintain the day-to-day functions to drive over budgeted number of enrollments. Managed both personal sales goals to reach #1 sales and generated more member referrals to date.

Hannah the Pet Society- Placement Center Manager

Portland, OR 11/19/13 -5/31/14

Responsible for all aspects of managing the Washington Square Mall branch. Scheduling, reporting and all day-to-day aspects for managing Pet Ambassadors, Pet Counselors and mall guests. Achieved all time sales records for the location and continued growth by staffing and training.

Hannah the Pet Society- Call Center Manager

Portland, OR 2/1/2013= 11/19/13

Created and staffed a team of appointment setters to call leads collected by the company. Responsible for all training, distribution of leads, scheduling and day to day operations of call center.

Strategic Marketing Inc- Sales Manager

Portland, OR 5/1/11 - 11/19/13

Ran Outbound B2B sales team from ground up. Responsible for Staffing, Training, Reporting, Daily Sales Motivational Meetings, Weekly One on Ones with reps to develop careers and drive each individual to overachieve and strive for success, Designed Training program and reporting for attendance tracking, sales reporting and reward and recognition programs. Overachieved sales quotas and set company record in sales in January 2012.

Strategic Marketing Inc. Internet Marketing Strategist

Portland, OR 12/23/10 – 5/1/11

Business to Business Sales- Google, Yahoo, Bing, Facebook, Websites, Google Analytics, Places and Google+. Reached Top Sales and exceeded sales quotas each month.

Netbiz Inc. –Senior Internet Marketing Specialist

Portland, OR 9/22/09- 12//20/10

Business to Business sales of top Internet Marketing tools such as Google, Yahoo, Bing and Website. Reached Top Sales and exceeded sales quotas each month. Promoted to Senior Sales Rep within only 6 months. Helped Business owners all over North America get their businesses found and branded by potential clients already searching online.

Toscana Resort and Spa- Sales Manager

Orlando, FL 1/23/09-7/10/09

Designed a sales program for a new call center to sell vacation packages to clients in The United States, Canada, England and Ireland. Daily duties included recruiting and hiring of both vacation planners and customer service department. All training for new hires in sales and customer service, weekly payroll and bookkeeping for entire call center, new hire processing and all Human Resource duties.

Wyndham Vacation Ownership- Sales Manager

Orlando, FL 5/25/07-1/16/09

Led sale crews in vacation package sales for all partnered Wyndham Resorts. In charge of managing supervisors and team leads for both day and night shifts. Duties included all hiring and building of sales team, new hire rollouts including company expectations, payroll, attendance, daily sales & motivational meetings and bi-weekly reviews and coaching for all associates, including daily, weekly, and monthly reporting. Responsible for yearly budgets and reporting to Vice- President and Directors. Designed a program to bridge lead generation and communication to between sales executives @ all Orlando Resorts with contact center reps to streamline the referral process.

Marriott Vacation Club International- Inbound Lead

Orlando, FL 11/06-5/07

Assist in running the Inbound Department as well as four specialty teams. Job duties included payroll, scheduling, budgeting, all reporting and training for both inbound and outbound specialty teams. Gaining knowledge of how call flow vs. mail flow affects both budgets and sales.

Marriott Vacation Club International- Owner Referral Lead

Orlando, FL 03/01-11/06

Participated in both managing and production of Owner Referral Department by presenting vacation packages to referrals for the purpose of timeshare sales. Working duties include payroll, team performance, involvement in lead assignments, and all reporting on day-to-day basis. Volunteered sales training to individual outbound sales teams as well as new hires, broker Call Centers in Fort Lauderdale and Canada while assisting build the MVCI Call Center in Cork Ireland through weekly conference calls.

Marriott Vacation Club Int’l Orlando Call Center -Owner Referral Operator

Orlando, Fl 12/01-2002

Achieved package sale budgets by maintaining both a high penetration and VPG, resulting in low hours per package. Built established relationships with Marriott Owners to generate new referrals.

Hilton Grand Vacation Company - Call Center Lead Supervisor

Orlando, fl 01/00-3/01

Job duties included running the Outbound Sales Department with help from upper management to achieve sales goals. Completed nightly reports in timely and accurate fashion. Hired and trained all new outbound sales representatives with all sales training, product knowledge, job requirements and duties. Assisted the sales process by working with both sales agents and guest to acquire the sale. Arbitrated issues with both associates and guests while using required company guidelines when any potential problems arose.

PROFESSIONAL TRAINING AND ACHIEVEMENTS:

2022- Reached 1 Million is gross revenue within 1st 10 months

2015- PAR Group- Everyone is a Customer Training

2013-2014 Hannah Responsibility Award

2010-2013 Senior Sales and Top 3 in yearly production

2009 Senior Sales Promotion within record 6 months

2006 Achieved 1st Quarter Customer Objective “Way of Working” Award

2006-2007 Elected on the East Coast Best Practices Leadership Council

2005 Recognized Best Practices Award- First Quarter

2005- 2006 Completed Strengths finder

2004 Graduated from Council of Leadership classes

2003, 2004, 2005 Distinguished Sapphire Award for reaching over $1,000,000 in timeshare sales

2009 Reached Top Sales at Realty Trade Timeshare Resale

2009 Senior Sales Promotion with 6 months of being Top Sales for month

2010 Promoted to Sales Manager and built new top sales team

2011 Managed Top Sales Team to overachieve Company Sales Record

2012 Sales Management Certifications – Career Track

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