Monica Natalie Gomez Martinez
** ****** **, *********** ***** 78520
******.*********@*****.***
Objective: To build a long-term career with opportunities for career growth. To enhance My educational and Professional skills in a stable and dynamic workplace. To solve problems in a creative and effective manner in a challenging position Experience:
McDonalds 2013-2015
Team Member 7.25Hr.
● Ensured the food was properly handled and stored
● Front end cashier/ cash handling
● Provided ultimate customer service to the customers
● Ensured the area was clean and up to company standards
● Friendly, courteous and enthusiastic
● Clear communication skills
● Practiced cleanliness
● Able to collaborate and work well in a teamwork
Teleperformance: 2016-2019
Customer Service Representative 10.25 Hr.
● Experienced Customer Service Professional with 3 years in call Center and services.
● Efficient Adept at Handling Various calls daily while Consistently Resolving Client issues in a rapid manner.
● Bilingual- English Native Spanish – Condensational Able to provide Clear Customer Service in both languages.
● Collate source data such as Customer Name addresses, phone Numbers, Credit card information and enter data information into various customer service software. Skills: Close attention to detail. ...Strong organizational skills. ...Ability to stay calm in emergencies. ... Good listening skills. Multi-tasking ability. ...Excellent problem-solving capabilities. ... Computer Experience. Microsoft word, PowerPoint, Excel . Maximus:
Customer Service Representative 16.50 Hr.
● Experienced Customer Service Professional with 3 years in call Center and services.
● Efficient Adept at Handling Various calls daily while Consistently Resolving Client issues in a rapid manner.
● Bilingual- English Native Spanish – Condensational Able to provide Clear Customer Service in both languages.
● Collate source data such as Marketplace,Customer Name addresses, phone Numbers and income information and helping them look for a good Health Insurance . Professional Reference:
Sergio Valencia Supervisor 956-***-****
Gisela Trejo Supervisor 956-***-****
Yolanda Solis Supervisor 956-***-****