Customer Service Representative
Resume:
Tasha Graves
Greensboro, NC *****
*************@*****.***
Providing Exceptional Service with Strong Negotiation and Communication Skills Ability to achieve sales, build loyal customer relationships to boost sales and generate repeat business Dynamic customer service professional experience in both call center and retail store settings Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success.
Management, telephone etiquette skills and computer skills (45-55wpm) Core Strengths
Strong organizational skills
Active listening skills
Sharp problem solver
Energetic work attitude
Store maintenance ability
Inventory control familiarity
Telephone inquiries specialist
Telecommunication skills
Adaptive team player
Opening/closing procedures
Management skills
Human Resources
Authorized to work in the US for any employer
Work Experience
Assistant Store Manager
Ross Dress For Less - Greensboro, NC
June 2013 to Present
Organized the store by returning all merchandise to its proper place. Replenished merchandise shelves with items from the stockroom. Processed merchandise returns and exchanges. Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges. Compiled weekly monetary reports and records for store managers. Guaranteed positive customer experiences and resolved all customer complaints.
Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service. Responsible for openings and closing duties
Cross-trained new associates
Clerical duties and light filing
Managing associates daily on tasks
Depositing cash duties daily
Human Resources
Control Payroll Expenses
Main Achievements: Raise, Promotion and Employee of the Month Weekly Payroll Processing
Hiring New Associates
Training management staff
Administrative assistant/Shipping Clerk
Netflix - Greensboro, NC
February 2010 to October 2012
Stocked and rotated inventory regularly.
Organized weekly sales reports for the sales department to track product success. Receive mail and inspect merchandise to insure customer satisfaction before product shipping Respond to company emails on daily basis
Filing and clerical duties
Customer Service Supervisor
American Express - Greensboro, NC
January 2005 to April 2008
Ranked as most effective department sales representative in the local region out of 150 representatives Responsible for giving outstanding customer service Maintaining customer accounts
Resolving problems and issues while keeping 100% customers satisfied Being knowledgeable about company new and existing products. Store Manager
Citi Trends - Greensboro, NC
January 2000 to May 2004
Always Responsible for giving great customer service to our customers. Maintain a great-organized store
Staff training
Monthly Budgeting
Depositing Money
Interviewing and scheduling
Paperwork
Markdowns and increasing sales over last years
Main Achievements: Raise and Promotion
Customer Service Represenative
Tele Telephone Center, Inc - Greensboro, NC
February 1998 to January 2000
Responsible for possessing excellent communication skills Inbound calling
Verbal and Nonverbal skills
Creating a strong team of 10-12 employees
Creating an professional environment
Main Achievements: Raise and Awarded Employee of the Month Education
BBA in Business Management
NC A&T State University Greensboro - Greensboro, NC 2002
High School Diploma in Business
Reidsville Senior High School - Reidsville, NC
1997
Skills
• Business Management (10+ years)
• Telecommunication (5 years)
• Telemarketing (1 year)
• Store Management Experience (10+ years)
• Phone Etiquette (10+ years)
• Recruiting (5 years)
• Negotiation (10+ years)
• Training & Development (10+ years)
• Human Resources (2 years)
• Retail Management (10+ years)
• Administrative Experience (5 years)
• Management (10+ years)
• Interviewing (6 years)
• Employee Orientation (4 years)
• Leadership (10+ years)
• Assistant Manager Experience (5 years)
• Budgeting (10+ years)
• Merchandising (10+ years)
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