SARA MCKOY, MBA

Evergreen Park, IL 708-***-**** adt0bg@r.postjobfree.com

Director of Business Operations

Offering 17+ years of stellar recognition for the ability to foster a collaborative, team-oriented approach to elicit strategic visions that drove excellent client care and unprecedented revenue growth within the healthcare industry

Creative, highly energized senior business operations leader with a recognized track record in delivering operational efficiency strategies, shaping organizational performances into complex leadership excellence, and igniting profitability. Immensely generate and implement groundbreaking ideas and make sound business decisions based on proactive business/industry knowledge. Builds and cultivates lasting client and vendor relationships essential to reaching company stability and integrity.

Skills

• Operations & Change Management

• Process Improvement Optimization

• Patient/Donor Outreach Relations

• Sales Effectiveness & Marketing Initiatives

• Project/Program Management

• Data & Financial Analysis

• P&L Management

• Employee Development & Healthcare Liaison

• Strategic Planning & Implementation

• Cross-Functional Team Leadership

• Regular C-level Interactions

• Performance & Communications Strategy

Work History

Director of Business Operations 08/2015 to Current University of Chicago Medicine

• Leads $24M P&L budget control by eliciting vision of growth of organizational goals that led to increased revenue.

• Collaborates with physician and hospital leaders that resulted in tremendous growth and development of solid organ transplant programs while championing the creation of employee compensation model and certification of faculty and advanced practice providers that significantly garnered employee advocacy and loyalty.

• Spearheads exceptional faculty recruitment while authoring Contingent Letter Offers for incoming personnel that paved to an impressive hiring growth and expansion.

• Builds cohesive and positive partnership between transplant clinical and nursing floor leaders that remarkably eliminated the need for post kidney transplant ICU stay.

• Dramatically piloted the one-day evaluation of kidney, liver, and living donor patients while drastically reducing the timeline for lung transplant patients through execution of streamlined evaluation events.

• Elicits impactful decrease in OR and blood supply utilization by actively supporting the alliance of physician and perioperative services leadership.

• Simplifies patient-convenient transplant admitting processes by facilitating collaboration among all department heads.

• Immersed with the transplant and radiology leadership that accomplished the most accurate response/read time for transplant patients.

• Collaborates with lab leadership to guarantee optimal customer service and secure billing practices for transplant patients.

• Supervises the daily operations of non-clinical nature including the performance of non-clinical staff.

• Directs lean management activities such as MDI, 5S, and process improvements that substantially accelerated productivity.

• Arbitrates with UCM central accounting personnel that anchored stringent Medicare Cost reporting and reimbursements.

• Strengthens relationships with third party vendors which leads to competitive pricing and comprehensive services.

• Prepares transplant-related invoice to include transportation, organ procurement, UNOS listings, Gift of Hope, Quest and Labcorp lab, hospital and agency.

Business Operations Manager, Transplant Program 12/2014 to 08/2015 University of Chicago Medicine

• Directed business operations of the Transplant Center, including billing, charge submission, and accounts receivable.

• Audited charges and ensured donor and procurement billing is correct and timely.

• Exceeded expectations by inspecting daily non-clinical nature and handling performance of non-clinical staff.

• Furthered the budgeting and fiscal planning by working closely with the Executive Director.

• Drafted appropriate reporting mechanisms to track expenses and revenue for the Transplant Center and maximize Medicare Cost reporting through partnership with UCM central accounting personnel.

• Supported employee empowerment by onboarding new staff and faculty ensuring orientation and competencies are completed.

• Transacted directly with agencies providing services to the Transplant Center to safeguard competitive pricing and comprehensive services.

Project Manager 07/2013 to 12/2014

University of Chicago Medicine

• Initiated administrative and logistical support to a multi-disciplinary team of 3 surgeons, 3 nephrologists, and 6 transplant nurses in maintaining day-to-day operations of the Kidney/Pancreas Transplant Program.

• Arbitrated in recruitment efforts and facilitate the potential employee interview process.

• Designed agenda and log meeting minutes for weekly team meetings to ensure accurate documentation in preparation for audits by CMS Centers for Medicaid and Medicare.

• Enforced updates of sensitive and confidential patient information in EPIC and assist in maintaining the pre-evaluation and evaluation patient list.

• Hosted outreach to patients and potential donors, including distribution of blood tubes, patient satisfaction surveys, and organization and execution of Kidney/Pancreas waitlist update letters sent to over 600 patients, their nephrologists, and dialysis units, within 10 days of decision.

• Established education session folders for potential transplant recipients and record education session attendance.

• Regulated sharing of patient records between outside facilities and internal Transplant, Radiology, and Cardiology departments.

• Corresponded with external waitlist management company (XYN Management) and organ sharing network (Gift of Hope) regarding patient information and waitlist updates. Associate Project Manager 01/2011 to 12/2013

University of Chicago Medicine

• Built and maintained operational workflows and narratives through operating manuals detailing scopes of service, standards of care, and performance metrics for over 30 departments relocating to the Center for Care and Discovery.

• Extended program management support to Director of Operations Planning and 7 program managers across multiple departments related to ongoing projects in the Center for Care and Discovery.

• Administered onsite space planning and equipment planning verification to confirm user needs were met and to ensure alignment with IDPH standards.

Education & Licenses

Patient Access Coordinator – University of Chicago Medicine – 01/2005 to 12/2011 Education & Licenses

Trinity Christian College – Bachelor of Art in Business with Minor in Sociology, Cincinnati, 12/2004 St. Xavier University – Master of Business Administration in Project Management, 12/2013

• Member, Delta Mu Delta – US National Honor Society in Business Administration

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