Communications Engineer Network
Resume:
CURRICULUM VITAE
KENNIES DAVIS
CAREER OBJECTIVE
adt0b7@r.postjobfree.com
Technology focused IT Professional seeking a career as Collaboration
Network Engineer in a challenging environment that would give me the opportunity to bring out best in me and for continuous improvement that leads to the growth of the organization
CAREER PROFILE
8 Years of experience in Cisco (Unified Communications) Webex, MS Teams
Organization: Black Box Corp
Designation: Cisco Unified Communications Engineer (Network Voice & Video)
Duration: Sep 2022 to Till Date
Organization: BCT
Designation: Cisco Unified Communications Engineer (Network Voice & Video)
Duration: May 2022 to Sep
Roles & Responsibilities
Supporting For Maurices
Primary Role as Network voice Team Lead and SEM
Responsible for Incident Management Problem management and RCA Reports
Day to day activities include Troubleshooting on Cisco CUCM, CUC, IM&P, Webex Hub, MS Teams as Admin and Voice Gateways, Webex Room Devices, Codec
Configure and troubleshoot on SIP trunks and Voice Gateways Like H.323, MGCP E1 T1 PRI Lines, ISDN PSTN connections, Video Protocols includes H.265, H.264
Adding new sites to Webex hub, adding New Devices to call manager and Webex
Configuring, Cisco Dect Base Station and Wireless Handset, and Troubleshooting
Adding Licences for Outbound calls from MS Teams, Managing Webex Room Devices for Collaboration and affective communication a cross the world
Integrating ServiceNow with MS Teams, and Webex using Webhooks
Configuring, adding Users to jabber Softphone and assigning Voice mail accounts
Integrating Webex Hybrid with UC servers and Enabling Hybrid IM&P
Troubleshooting Voice gateways using Tools Like RTMT, Putty Wireshark
Basic understating on IPPBX Yeaster GT Serise
Basic understandings on MPLS, WAN, LAN, Static routing Dynamic Routi
Virtualization knowledge Using VM ware,
Basic Understanding in Firewall Rules, ACL, Inbound and Outbound Firewall Rules
Organization: Softtek India Pvt Ltd
Designation: Cisco Unified Communications Engineer (Network Voice & Video)
Duration: Jan 2018 to May 2022
Supported For Southwest Airlines and Adobe (Magento e-Com)
Roles & Responsibilities
Primary Role as Network Collaboration Engineer
Worked as Duty Manage (Technical) for Adobe-Magento [Level 1, Level 2 teams across US APAC EMEA Regions Timing]
Implement and provide technical assistance on Incident and Problem requests
Provide 2nd and/or 3rd level technical resource and support for client on VoIP configurations and issues
Configuring Cisco Call manager (CUCM)Unity Connection, IM & presence, Cisco Telepresence Video Conferencing, TMS, CMR (Webex Room), Video Code, MS Teams,
Involved in MACD- move, add, change and delete of IP Phones/Softphones
Troubleshooting of IP Telephony issues, Call Routing, SRST
Ensure quality, accuracy and timely resolution of the problems
Configuring Digit Manipulation with Translation patterns & Transformation patterns, Route patterns, Route Groups, Route List, Hunt Group, Hunt List, Hunt Pilot, Dial peers, Partitions, CSS as per Client’s requirement,
Configuring of Gateway control protocols (H323/SIP/MGCP)
Configuring Digital Interface (T1, E1), ISDN (BRI/PRI) SIP Trunks
Integrating Unity Connection / CUE with CUCM /Webex Hub and managing for Voice Mail Setup
Implementing basic Call Handlers functionality in Unity Connection
Monitoring and management of the client network through Network Management software
CDR Analysis & reporting
Tools: RTMT, Putty, Wireshark, New Relic, GitHub, Grafana, Sumo logic
Knowledge on DNS, Active Directory, Azure Cloud, ServiceNow-Studio Creator
Knowledge on H323, SIP and MGCP, H.264, H.265, CUBE, SBC
Organization: Triacloudnetwork
Designation: Incident manager/Network Voice
Duration: May 2014 to June 2017
Roles & Responsibilities
Stared Career as Network Associate
Worked as Incident Manager along with Network
Focused on Ticketing Tools and RCA’s
PRIMARY TECHNICAL SKILLS
Configuring Cisco Call manager (CUCM)Unity Connection, IM & presence, Cisco Telepresence Video Conferencing, TMS, CMR (Webex Room), Video Code, MS Teams
Configuring Installing and Configuring CISCO IP phones
Call Manager Clustering (Publisher and Subscriber in a Cluster)
Class of control using Partition and CSS & Configuring various user phone features
Configuration of Call admission control & Configuring Hunt group and Extension Mobility
Implementing dial plan with Route Patterns, Dial Peers, Translation Patterns
Knowledge of Gateways H323, SIP and MGCP, H.264, H.265, CUBE, SBC
Knowledge of Call signalling SIP / SCCP
Troubleshooting Gateway Control Protocols and Device Issue
Implementing IP Phone features
Webex Hub controller Deployment
IP phone deployment
VoIP Management through Call Manager and Voicemail Unity Connection Servers version thru 12.x Till 14
Media resources, SDP, H.265
Monitoring Performance and trace analysis of CUCM/CUC/ using RTMT
Knowledge of TFTP, DHCP, CDP, FTP
Basic knowledge on Routing and switching protocols
Phone Button Template, Soft key Template.
Troubleshooting of PRI (E1 and T1), BRI, ISDN BRI, FX trunks, SIP Trunks
Basic knowledge in Basic Networking R&S, Static routing, dynamic routing
MPLS, Wan and Lan basic Understanding
Basic understandings in Wireless Technologoies with Wi-Fi Bluetooth, Zigbee,
Basic Lab Hands on Experience Cyber Security Parrot OS Kali OS
Basic understating on IPPBX Yeaster GT Serise
Virtualization knowledge Using VM ware,
Basic Understanding in Firewall Rules, ACL, Inbound and Outbound Firewall Rules
ACADEMIC CREDENTIALS
Diploma in Computer Science Engineering.
HSE (12th) from Board of Higher Secondary Education
SSLC (10th) from Kerala State Board
Primary Roles & Responsibilities as Network Voice Engineer
Implement and provide technical assistance on Incident and Problem requests
Provide 2nd and/or 3rd level technical resource and support for client on VoIP configurations and issues
Troubleshooting of IP Telephony issues, Call Routing, SRST and CUCME
Involved in MACD- move, add, change and delete of IP Phones/Softphones
Configuring Digital Interface (T1, E1), ISDN (BRI/PRI) SIP Trunks
Troubleshooting of IP Telephony issues, Call Routing, SRST
Ensure quality, accuracy and timely resolution of the problems
Configuring Digit Manipulation with Translation patterns & Transformation patterns, Route patterns, Route Groups, Route List, Hunt Group, Hunt List, Hunt Pilot, Dial peers, Partitions, CSS as per Client’s requirement,
Configuring of Gateway control protocols (H323/SIP/MGCP)
Involved in MACD- move, add, change and delete of IP Phones/Softphones (Manual/BAT)
Implement & providing support of IPT features for Endpoints
Integrating Unity Connection / CUE with CUCM /and managing for Voice Mail Setup
Implementing basic Call Handlers functionality in Unity Connection
Monitoring and management of the client network through Network Management software
CDR Analysis & reporting
CERTIFICATION COURSES
Cisco Certified Network - Associate routing & switching (Course Completed)
Cisco Certified Network Professional -Voice (Course Completed)
Cisco Certified Network Professional -Routing and Switching (Course Completed)
MS Teams 720 Voice calling
ITIL, Six Sigma Yellow Belt from Softtek for Implementing Process Improvement in Adobe
PERSONAL PROFILE
Name : KENNIES DAVIS
Father’s Name : A.D.DAVIS
Mother’s Name : BEENA DAVIS
Date of Birth : 07-02-1990
Marital Status : Single
Permanent Address : #902 Liberty squre Near(KSIT colloge)
Rakuvana halli,KP Main road,Bangalore
Declaration:
I hereby declare that the above-mentioned information is true to the best of my knowledge, and I bear the responsibility for the correctness of the above-mentioned particulars.
Kennies Davis
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