Call Center Customer Service
Resume:
Melissa Boulet
Exceptional work ethic with a thirst for opportunity!
Denham Springs, LA 70726
****************@*****.***
As a single parent of 2 growing boys, I learned to view challenge and adversity as tools used by life to sharpen skills and critique skill sets when needed. Parenting and on-the-job experiences seem to demand the same quick thinking, ever-changing mindset in order to succeed, as well as the constant reminder that I will never have mastered it all, no matter how much I experience, I will always have so much more to learn... And I look forward to each lesson I've yet to encounter. Authorized to work in the US for any employer
Work Experience
Product Specialist/Sales
SSG Maine - Westbrook, MA
April 2022 to September 2022
I accept inbound calls, pitch a sales pitch, upsell and cross sell to each customer, take payment information, disposition the call and thank them for calling. Server/waitress and caterer
Drusilla Seafood Restaurant - Baton Rouge, LA
June 2019 to March 2022
Ensure quality and enjoyable dining experience from couples of 2, or families of 4-6, to large parties of 25 or more. I often work parties booked in our private dining rooms and also work with one more server for an extra large group that is too large to accommodate on the restaurant side and that service is done on the catering side.
Sales Associate
Stage Stores - Eunice, LA
February 2013 to January 2017
• Provided a quick and exceptional customer experience
• Assisted customers with locating items
• Responsible for resolving all customer complaints
• Answered customer questions
• Responsible for the Mens department
• Served as team lead
Education
Associate in Radiology Technology
LSU Eunice - Eunice, LA
January 2008 to November 2010
High school diploma in General Studies
Eunice High School - Eunice, LA
August 1995 to May 1999
Some college
Skills
• Sales Experience (5 years)
• Customer Service (5 years)
• Serving Experience (5 years)
• Catering (3 years)
• Host/Hostess
• Banquet Experience (3 years)
• POS (5 years)
• Typing (3 years)
• Restaurant Experience (5 years)
• Bartending
• Upselling (5 years)
• Busser
• Microsoft Word
• Cash Handling (7 years)
• Food Service
• Cashiering
• Hospitality (5 years)
• Basic math (10+ years)
• Sales (5 years)
• Retail sales (5 years)
• Kitchen Experience
• Guest Services
• Medical Terminology (3 years)
• Pricing
• English (10+ years)
• Microsoft Office (4 years)
• Cleaning Experience
• Laundry
• Computer Skills (10+ years)
• Computer literacy (10+ years)
• Cooking
• Merchandising
• Phone etiquette (5 years)
• Time Management (10+ years)
• Microsoft Outlook
• Medical imaging
• Laboratory experience
• Leadership
• Front desk
• Medical office experience
• Supervising experience
• Data entry
• Medical Records
• Communication skills
• CRM software
• Customer support
• Clerical Experience
• Serving
• Microsoft Excel
• Food Preparation
• Operating systems
• Mobile devices
• Negotiation
Assessments
Human Resources Skills: Compensation and Benefits — Highly Proficient January 2019
Measures a candidate's knowledge of compensation and benefits programs. Full results: Highly Proficient
Customer focus & orientation — Highly Proficient
January 2021
Responding to customer situations with sensitivity Full results: Highly Proficient
Medical terminology — Highly Proficient
January 2021
Understanding and using medical terminology
Full results: Highly Proficient
Call center customer service — Highly Proficient
February 2021
Applying customer service skills in a call center setting Full results: Highly Proficient
Sales skills — Proficient
February 2021
Influencing and negotiating with customers
Full results: Proficient
Customer service — Highly Proficient
February 2021
Identifying and resolving common customer issues
Full results: Highly Proficient
Verbal communication — Expert
February 2021
Speaking clearly, correctly, and concisely
Full results: Expert
Scheduling — Highly Proficient
March 2021
Cross-referencing agendas and itineraries to avoid scheduling conflicts Full results: Highly Proficient
Cashier skills — Highly Proficient
June 2021
Counting cash, processing transactions, following written procedures, and attending to details Full results: Highly Proficient
General manager (hospitality) — Highly Proficient
June 2021
Solving group scheduling problems and reading and interpreting P&L statements Full results: Highly Proficient
Call center customer service — Highly Proficient
July 2021
Demonstrating customer service skills in a call center setting Full results: Highly Proficient
Front desk agent (hotel) — Expert
April 2021
Selecting hotel rooms based on verbal requests and identifying errors in hotel data Full results: Expert
Protecting patient privacy — Proficient
September 2021
Understanding privacy rules and regulations associated with patient records Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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