Alfreda Arrington-Gandy,

*** **** ********* **** # *** Suffolk, Va 757-***-**** adt0a6@r.postjobfree.com

Objective:

My objective is to bring my impeccable dedication, motivation, dependability and responsibility to your company and to use my knowledge attained through training and work history experience.

Summary of Qualifications:

I am a productive and efficient worker who supports operational needs through exceptional customer service and collaboration with team members. I have several years of Customer Service, Courier and Delivery assistant experience. I have excellent interpersonal communication skills, organizational and time management abilities. I have a strong ability to meet the demands of a high volume facility. I am also a very responsible and dependable worker, in search of a courier position.

Skills and areas of experience:

Customer Service Experience Data Entry Delivery Assistant Medical Billing

Courier Adjudication Specialist IBO Vendor Warehouse Associate

Administrator Office Coordinator Scheduler Front Office Receptionist

Ten Key Payment Posting, Insurance Payment Adjusting Inbound and Outbound Calls Detail Oriented

Problem Solving Skills Electronic Health Records Patient Vital Signs Task Contributor

Delivery Driver/Courier

US Pack Contractor May 2022 – Present

As a Delivery Driver / Independent Contractor Courier with US Pack, we have to be professional, quality focused, detail oriented and independent, for same day deliveries. A solid and stable presence as an industry leader with route optimization.

Metro Delivery/Fedex October 2021 – February 2022

Delivery Helper (seasonal position)

As a delivery helper for Metro Delivery, my duties were to call the customers before arrival, verify and check the PO number on the invoice and product to match sure they were correct, make sure the customer sign their invoice, assist the driver with loading and unloading the truck before deliveries and upon delivery to the customer. At the end of the day, I would have to make sure all delivery invoices were account for, put them in numerical order and turn them in to the Fedex office.

Solid State Operations Inc, January 2021- September 2021

Adjudication Specialist (work from home position)

As an Adjudication Specialist it is my responsible for reviewing evidence and examining other factors to determine if an individual is liable. Evaluate claim applications and adjudicate claims for benefits offered by the government. Strong detail oriented and problem solving. Check all reports and facts thoroughly, including criminal history, immigration and citizen status, and intelligence reports. Prepare analysis for government recommending specific courses of action. Show justification for recommended course of action. Customer service, experience to call claimant to verify needed information, use my data entry experience to input the information in the system.

Telus International

Independent Task Contributor (work from home position) April 2021 – Present

As an Independent Task Contributor it is my responsibility to contribute and improve the quality of search engines by evaluating websites and products to make the internet search more exciting, interesting and relevant for all end users.Using my media and Data Entry experience.

Snyder-Lance IBO Feb. 2015 – April 2021

As an Independent Vendor, my responsibilities were to deliver, Customer Service, Supply, Restock shelves, Reorder inventory at 12 Grocery stores including chain accounts with snack products. The process is as follows: I order the product, check the delivery pallet of product and invoice for accuracy, load my truck, unload the product off the truck at the stores, product is received in at the stores and then the shelves are restocked with the product. Admin duties: Problem solving with inventory, Prepare invoices, data operations of inventory, end of the day close out, payroll, and budget for the next week.

Office Coordinator December 2009 - November 2011

BonSecours of Hampton Roads

Effectively ensured adequate staffing, maintain time off calendar, Oversee daily operations at practice site, provided extensive customer service to all patients, Problem solve in the absent of the office manager, Ensure office space, order supplies, equipment and assistance were provided and maintained, Advise Practice Manager with regards to day to day operations and facility needs, Manage urgent staffing issues and patient issues in the absence of the Practice Manager, Data entry experience: Patient scheduling, Patient care advocacy, Medical billing to the insurance company and patients, Data entered physician diagnosis codes, Insurance eligibility verification, Post payments from patients and Insurance companies, Planning/Coordinating, Filing/editing patient charts, copy/fax documents as instructed, answer phones and end of day money collection paperwork, weekly office deposit.

Lead Patient Service Representative November 2003 - December 2009

BonSecours of Hampton Roads Oversee daily operations at the practice site, Effectively ensure adequate staffing, Provided extensive customer service to all patients, Scheduling appointments, Data entered all hospital and office charges, post patient payment, medical billing ICD coding, rework denial claims, drop claims, work bad debt report, collect and post office co payments and old balances, month end cash log, weekly bank deposit, answer calls, check in and out patients, patient insurance verification, patient demographic information, order office supplies, referrals and sort physician faxes.

Patient Account Representative February 2001 - November 2003

BonSecours of Hampton Roads

Prioritize and effectively post payment, using a ten key calculator: Patient and Insurance, Capitation and adjustments, Correspondence, denial, reason codes data entry. Set up monthly accounts, Patient demographic entry, electronic billing and charge entry as needed.

Medical Records Clerk February 2000 - January 2001

Sentara Leigh Hospital

Chart x ray reports, sort blue bars (labs), assemble discharge charts, answer the phone, bar coding, file and pull charts, emergency department check list and record release.

Front Office /Billing Clerk February 2000 - January 2001

Family and Specialty Medicine

Pulled and file charts, received medical reports and filed appropriately, pull, file, and refax nursing home orders, medical records release, answer phones, schedule patient appointments, check patient in and out, collect co pays, schedule specialty and hospital appointments, pre authorization, verification demographic information and insurance, urinalysis, patient weigh, vital sign, assist with procedure (EGD and Colonoscopy). Medical billing and follow up as needed.

Data Entry/Billing Operator December 1999 - February 2000

Laboratory Corporation of American

Ensure all patients demographic, insurance information, ICD 9, CPT and Physician information was provided and enter, Primary and secondary insurance billing electronically. Experience billing with the following insurance companies: HMO, Commercial, Medicare, Medicaid and Patient accounts.

Billing Assistant August 1999 - October 1999

National Healthcare Management

Assist the billers by pulling the following charts and copying what was needed for Deposits, Charges Remits, Explanation of Benefits, Medicare and Medicaid payments also to key/print TDS.

Warehouse Assistant/Pick Pack Auditor/Inventory Control Picker

QVC, Inc

July 1991 - October 1999

Pack orders and prepare to be shipped to the customers, Perform random checks on Warehouse Assistants, and Pickers for accuracy, which ensured an accurate order. Count and check packages packed by the assistants. Pull orders with stock picker or electric pallet jack per invoice for warehouse assistant to pack.

Education

Technical Management Healthcare Services November 2008 - May 2010

DeVry University Chesapeake, VA

Certificate, Nursing Assistant May 2001

Obici Hospital (Paul D Camp Community College)

Program included training in all areas of Nursing: principles and concepts, emphasis on meeting physical and spiritual needs of the patient, observation and patient assessment, reporting, documentation and personal care of the patient.

Certificate, Medical Claims and Billing Specialist September 1998

At Home Professions

Program included training in all areas of Medical Billing, including: HCFA-1500, Medicare, BCBS, ICD-9- CM, and CPT.

Business Administrative December 1992

Paul D Camp Community College

Nansemond River High School June 1991

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