Control Officer Customer Service

Mr. Seksit Thongmak

**** * ** **, ***** ** Phoenix, AZ 85018

Phone: 1-602-***-**** Email: adt099@r.postjobfree.com

Objective: People Operation manager

Professional Experience

Completed Projects Managers

-Medicare and Medicaid in the USA.

-IT Checks Ticketing and editors on management USA.

-Customer satisfaction service toward the Italy visa application center with a service Quality Model.

-The Nom Chai Iced Company LTD. for improving processing as a works area.

-Thailand Electronic system Fixes the processing of replacement and QC.

-The big-C Company process of drivers’ Transportation and manager stock.

Worked at Phoenix Community College IT supports Service 2020-2022.

Truck Driver. Swift Company 2019-2020 USA Covid layout.

Embassy Suites Phoenix Downtown North hotels USA. August 2018-2019

Guest Service

-Take care of guests.

-Contact customers and give information about holidays.

-Checking the room.

-Check-in – Check-Out.

-Take care of the guest.

-Ensure proper credit policies are followed and submit all lost & found.

Synergy Solutions Siam Co., LTD. April 2015 to July 2018

Educational Instructor

-Developed educational programs with a focus on the studies of English and Business.

-Taught adult primary education, adult secondary education, or English literacy instruction to adults and out-of-school youths.

-Assessed students to determine their level of learning and proficiency.

-Tutor students individually in a one-on-one setting.

-Coordinated and scheduled education courses.

-Conducted analysis of course outcomes and impact.

-Recruited new students who enrolled in company-provided courses.

-Focus on improving communication, information-processing, problem-solving, and critical-thinking skills.

VFS Global Thailand October 2012 to April 2015

Quality Control Officer & Visa Submission Counter.

-Document control for visa service and update results by completing reports and logs.

-Interview the customers during the visa application process.

-Request documents for applicants.

-Ensure all required and the customer has submitted relevant applications and documents.

-Call customers to correct their passports.

-Write reports for Management.

-Return document for re-work if needed and complete documentation to confirm re-work.

-Keep measurement equipment computers system operating by following operating instructions and calling for repairs.

Language & computer

Skills& Certificate

-Microsoft Office 2003-2010 based Programs, Spss, Pizy, Power-point, Excel, Microsoft Office, outlook, Flash, Dreamweaver, Illustrator, LightRoom, Photoshop, WordPress, Go daddy, Pos System, Touch Bistro program, Toast Program, Revel Program, Up service Program, Clover Program, light speed Program, E-posnow Program, Square Program, Shopify Program.

-Hotels :Hilton University Certificate of Completion Skill: Guest Listing Screen, Guest Record Screen, OnQ PM Basic Skills, ADA Service Animals, ADA Proper Assignment, ADA Service Animals – Refresher, Introduction & Program Overview – Honor Every Guest, Introduction & Program Overview – The Ins and Outs, Front Office Exemplary Performance FDA PEP, Front Office Exemplary Performance FDA P1, Front Office Exemplary Performance FDA P2, Front Office Exemplary Performance FDA P3, ADA Service Animals – Refresher, ADA Effective Communication, ADA Provision and Use of roll-In Showers With Fold- Down Seats, Embassy Suites New Hire Make a Difference Orientation, ADA Communication Equipment for the Hearing Impaired, Information Security and Privacy Training for Hilton – Franchise Version, ADA Provision And Use of Removable In-Tub Seats, ADA Emergency Procedures, ADA Reasonable Modification of Policies and Procedures, ADA Maintenance of Accessible Features, ADA Provision and Use of Roll-In Showers with Fold-Down Seats, ADA Effective Communication, Acknowledgement – Embassy Suites Departmental Service Training, Digital Key Game for Embassy Suites By Hilton –Guest Contacts, CRM Day in the Life, The Hilton way- Vision, Embassy Suites Emergency Procedures& Introduction to fire& Life Safety Systems CPR / First AID, Introduction & Program Overview – The Power of Loyalty, PBX Operator information, Collective Indicators, Guest Locators, Guest Messages, Traces, CRM Best Guest Report, Health & Safety Acknowledgement.

-IBM Course Certificate Introduction to data Engineering 11/14/2021

-Google Course Certificate Introduction to data Engineering 11/28/2021

-Certified Nurses Assistance CNA. 2021

-Certified of completion Basic Life Support (CPR and AED) Program 1/9/2021

-Certified of completion Caregiver Basic Training 12/18/2020

-Arizona Food Handler Card Certificate, Premier Food Safety. 05/08/2018

-Study Language school in England internships. 2013

-The Strengthening Logistics Entrepreneurship Agent

Import & Export Product 11/06/2011

-Achieved a Silver Ward Standard Vocational Test in English Fundamental Writing Skill 09/09/2009

Education and school

-Phoenix Community College USA, English Majors Classes.

-MBA. Master’s degree in business Administration, RMUTK Thailand.

-B.B.A. Siam University, International Business Administration.

-High Vocational Wimal Technology College, WBAC Thailand.

-Bungsrirachapittayakom School Thailand.

Cover letter

Hello, my name is Seksit Thongmak. I was born in Thailand and grew up in the USA into one of the conservative science graduates, and business management skills affected my childhood and adulthood. Many excellent experiences would drive me to better skills and knowledge on the jobs. I have been handling many projects on board, including presenting PowerPoint to many countries. I have experience working and meeting with many nationalities and cultures, so I highly confidential would work well on many projects, as international skills would help your organization.

For example, under resume, Medicare and Medicaid program, the customer service visa application consulting work in areas improving processing and transportation management storks. My work experience is currently my position at Phoenix Community College IT service support since 2021, and for others, the rest will be with my resume. Skills & certifications include Microsoft programs, SPSS analysis programs, IBM certification, Cybersecurity Certification, and HR Development Certification. And another ten certificates on the agenda.

I have dual US and Thai citizenship and am married with a family. I am available to meet with you to discuss my qualifications at your convenience. Thank you in advance for your time, and I look forward to meeting with you in person. Feeling free to contact 1-602-***-****

Sincerely,

Seksit Thongmak

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