Data Entry Clerk
Resume:
Elizabeth Myers
Charlotte, NC *****
*********************@***********.***
Customer Service and sales professional 10 years successful at improving customer retention rates and growing revenue. First all resolutions, named #1 in the district and Top performer. Organized, motivated, Initiative-taker, enterprising person, enthusiastic, ambition, and hardworking with ability in Microsoft programs. Purposeful data entry professional with 10 years managing clerical, communication, and project management tasks in corporate environments. Work Experience
Technical Support Representative
PPX Asurion (Verizon) - Remote
November 2019 to Present
ESSENTIAL FUNCTIONS
· Troubleshoot technical issues for our customers personal devices; evaluate concerns and issues, identify, and deploy solutions, and help customers with troubleshooting steps.
· Learn details of protect home and other product offerings to sell to customers confidently and accurately.
· Communicate company policies and procedures to customers.
· Meet metrics for call measurements and sales goals; receive feedback/coaching/training from the management team including Trainers, Quality
Analysts, etc.
· Utilize call center technology to input, track, and report customer issues.
· Upsell of Verizon Home Device Protect.
· Navigate company software programs, use web-based search engines, and troubleshoot customer issues.
· Escalate calls outside the scope to appropriate tier of customer service support.
· Understand the latest bugs and solutions in newly released hardware and/or operating systems to provide exceptional, knowledgeable service.
· Follows directives from Call Center Management (Coaches, Managers, etc.).
· Ability to be initiative-taking and self-sufficient.
· Drive to improve performance and exceed goals to maximize earning potential. Skills/knowledge: Have a working knowledge (or the ability to learn) multiple hardware platforms and operating systems, including Windows, Android, Blackberry OS, Apple iOS, wireless technology, wireless equipment, and applications. Be able to manage multiple priorities, work in a fast environment, and manage time effectively. Be a strong communicator, with an emphasis on effective listening and empathizing with customers. Must be able to understand, identify, and sell new products and solutions based on customer needs. Must be able to pass a hiring assessment, covering soft skill scenario modeling, business decisions, and product knowledge. Must be self-disciplined and work without close supervision.
Data Entry Specialists, (Seasonal Overnights) Peak Month's Manpower/J.P. Morgan - Charlotte, NC
October 2015 to Present
Data Entry specialists work in a production environment keying data from internal imaging system into a database following client-specific formats; verifies data to ensure accuracy. Also processing taxpayer's payments in the lock-box IRS.
· Verified the accuracy of data before transcribing.
· Identified data entry errors and reported to necessary departments.
· Obtained scanned records and uploaded them into the database.
· Entered numerical data into databases in a prompt and accurate manner.
· Compiled data and ensured accuracy prior to input.
· Located and corrected data entry errors and reported to management.
· Executed data verification to detect errors.
· Completed data entry tasks with accuracy and efficiency.
· Monitored database updates and verified for correctness. Customer Service Representative
Ann Taylor Remote Teleperformance - Remote
October 2018 to November 2019
Manages over 120 calls and chat daily to interact with Ann Taylor customers and answer product questions with up-to-date knowledge of sales and store promotions.
· Demonstrated dedication to continuously improving sales abilities and product knowledge.
· Investigated and resolved customer inquiries and complaints in a prompt and empathetic manner.
· Delivered exceptional customer service by maintaining extensive knowledge of products and services and creating a welcoming environment.
· Ensured superior customer experience by addressing customer concerns, showing empathy, and resolving problems swiftly.
· Provided excellent customer care by responding to requests, assisting with product selection, and managing ordering functions.
· Recommended, selected, and helped find and obtain out-of-stock product based on customer requests.
· Scored in top 100% of employees for successful STATS.
· Recommended products and services aligned with customers' needs and preferences.
· Recommended alternative items when product was out of stock.
· Provided customers with vital details about billing, payment processing and support procedures and requirements.
Customer Service Representative
The General Insurance Remote - Charlotte, NC
February 2017 to October 2018
· Personally, managed any unresolved customer issues.
· Set up and explained new membership contracts.
· Ensured superior customer experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
· Learned, referenced, and applied product knowledge information.
· Received and managed one hundred phone calls per day to answer clients' questions, solve problems, and inform customers on product launches and direct calls to appropriate departments. Phone Banker 2/Customer Service Representative
Wells Fargo - Charlotte, NC
November 2014 to February 2017
· Created member account profiles on Wells Fargo online banking program.
· Continued education on current banking products and services through updated training monthly.
· Answered telephone inquiries on banking products including checking, savings, loans, and lines of credit.
· Executed customer transactions, including deposits, withdrawals, money orders and checks.
· Maintained friendly and professional customer interactions.
· Executed wire transfers, stop payments and account transfers.
· Established key procedures for teams preparing documentation, models, and presentations.
· Managed various accounting transactions.
Senior Data Entry
Time Warner Business Class (Contractor) - Charlotte, NC August 2013 to November 2014
Account Payable:
· Entered numerical data into databases in a timely and accurate manner
· Reviewed and updated client correspondence files and scheduling database.
· Built and maintained excellent customer relationships through timely response to inquiries and going beyond to accommodate unusual requests.
· Gathered statistical data to enhance reports and presentations, managed scheduling of appointments and meetings for employees.
· Managed electronic records database and managed all file requests.
· Used various methods of data collection to research and record data successfully.
· Produced monthly reports using advanced Excel spreadsheet functions.
· Compiled quarterly budget reports, financial spreadsheets, and organizational charts to improve office organization.
· Maintained elevated levels of confidentiality to support customer confidence and protect operations.
· Performed accounts receivable duties, including invoicing, researching charge backs, discrepancies, and reconciliations.
· Managed daily office operations, including client account, supply, and inventory and records management.
· Organized files, developed spreadsheets, faxed reports, and scanned documents.
· Develop and create customized reports and dashboards.
· Create and document application requirements by working together.
· Daily administration and support of cases in Sales force database,
· Including but not limited to managing multiple user setups, profiles
· And roles, customization of objects, fields, record types, page
· Layouts and validations.
Customer Service Representative
CONVERGYS WORK AT HOME/DIRECTV - Charlotte, NC
November 2012 to August 2013
· Managed 130 incoming calls, emails, and faxes per day from customers.
· Investigated and resolved customer inquiries and complaints in a prompt and empathetic manner.
· Communicated with and supported sales, marketing, and administrative teams.
· Helped drive sales goals and achieve monthly quotas.
· Supplied elevated customer experience to generate a loyal clientele.
· Demonstrated dedication to continuously improving sales abilities and product knowledge.
· Learned, referenced, and applied product knowledge information.
· Developed reputation as an efficient service provider with prominent levels of accuracy.
· Personally, managed any unresolved customer issues.
· Provided customers with vital details about billing, payment processing and support procedures and requirements.
· Directed calls to proper individuals and departments.
· Received multiple positive reviews which acknowledged dedication to excellent customer service. Data Entry Clerk
OFFICE TEAM/Standard Parking (Contractor) - Charlotte, NC May 2011 to November 2012
· Performed wide-ranging administrative, financial, and service-related functions through Creating Forms and updating their clients onto Excel spreadsheet, proofreading, categorize, size of spaces of available spaces. And pricing plans for use of spaces monthly or yearly for Wells Fargo. Updating any changes to the availability of parking spaces. Also processing invoices for services made.
· Outlined the proper process and procedures necessary to fulfill and complete inquiries.
· Produced monthly reports using advanced Excel spreadsheet functions.
· Assisted with receptionist duties, file organization and research and development.
· Added new material to file records and created new records.
· Entered numerical data into databases in a prompt and accurate manner.
· Prepared source data for computer entry by compiling information.
· Collaborated with People Soft and Black baud.
Patient Care Coordinator
Lash Group - Charlotte, NC
August 2010 to May 2011
· Collaborated with patients to ensure effective scheduling of tests and procedures.
· Performed as subject matter expert for case management processes.
· Resoled problems with areas such as communication and billing that could negatively impact services.
· Managed prescriptions by sending electronic requests for new medications and refills.
· Connected patients with available community and charitable resources.
· Completed documentation of care, hospital actions and patient activities.
· Sent and managed electronic requests for new medications and medication refills.
· Functioned as the main point of contact for patients, doctors, and hospital staff by closely reviewing medical charts and maintaining high levels of communication.
· Established rapport and relationships with patients and external partners to cross-train and support medical staff.
· Upheld confidentiality requirements and regulatory compliance guidelines in all areas.
· Monitored ongoing care and proactively corrected problems.
· Increased utilization of preventative care to reduce readmissions. Customer Care Representative
SPRINT - Charlotte, NC
August 2008 to August 2010
· Increased customer satisfaction ratings by 100% by solving problems promptly and to customer expectations.
· Streamlined operational efficiencies by managing accounts and contracts and processing system orders and cancellations.
· Maintained superior quality by reducing downtime to maximize customer support and meet revenue goals.
· Achieved long-term business objectives by analyzing customer feedback for process improvements.
· Coordinated organization and verified equipment shipment pricing and availability.
· Eliminated inefficiencies by educating and training new employees on best practices and customer care procedures.
· Developed client rapport by promptly processing requests and resolving financial discrepancies.
· Recognized and rewarded outstanding work performance to cultivate a positive and collaborative customer service culture.
· Demonstrated dedication to continuously improving sales abilities and product knowledge.
· Recommended, selected, and helped find and obtain out-of-stock product based on customer requests.
· Answered customer questions about product availability and shipment times.
· Built long-term customer relationships and advised customers on purchases and promotions.
· Completed all point of sale opening and closing procedures, including counting the contents of the cash register.
· Helped drive sales goals and achieve monthly quotas.
· Learned, referenced, and applied product knowledge information.
· Determined the proper course of action for claims processing.
· Served as liaison for customers, management, and sales team.
· Referred unresolved customer grievances to designated departments for further investigation.
· Documented and communicated all claim activity in a timely and effective manner, while supporting the outcome of claim files.
Customer Service Representative
ECHOSTAR/DISH NETWORK - Bluefield, WV
April 2001 to August 2008
· Received and managed one hundred phone calls per day to answer clients' questions, solve problems, and inform customers on product launches and direct calls to appropriate departments.
· Resourcefully responded to customer requests for products, services, and information.
· Served as liaison for customers, management, and sales team.
· Demonstrated dedication to continuously improving sales abilities and product knowledge.
· Set up and explained new membership contracts.
· Recommended products and services aligned with customers' needs and preferences.
· Investigated and resolved customer inquiries and complaints in a prompt and empathetic manner.
· Asked open-ended questions to assess customer needs.
· Developed reputation as an efficient service provider with elevated levels of accuracy.
· Provided customers with vital details about billing, payment processing and support procedures and requirements.
· Directed calls to proper individuals and departments.
· Researched and corrected issues with accounting records and service responses.
· Computed price of merchandise and maintained detailed product and sales records.
· Personally, managed any unresolved customer issues.
· Ensured superior customer experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
· Provided elevated customer experience to generate a loyal clientele. ************@*****.*** - Charlotte, NC
Education
Associate of Arts in Health Care Management
Ashworth College Online - Norcross, GA, US
2019
Skills
• Network Administration
• Operating Systems
• Microsoft Windows Server
• Databases
• Strong client relations
• POS systems expert
• Telemarketing
• Training development aptitude
• Administrative support
• Account Management
• Records Management
• Avaya Cerner EMR Software
• Black baud
• Cash flow management
• Research & Development
• Oracle
• Help Desk
• Phones, Email and Chat
• Equipment and materials management
• User Interface (UI)
• Data entry
• Linux
• Cash handling
• People soft
• Order fulfillment
• Sales force
• Network Support
• Adaptive learner
• Performance Management
• Customer service
• Hospitality
• Android
• Creative analytical person
• Software Troubleshooting
• Business Requirements
• Desktop Support
• Technical support
• Multi-line phone talent
• Sales
• Product knowledge
• Strategic sales knowledge
• Stocking and replenishing
• Banking
• iOS
• Receiving support
• Medical terminology knowledge
• Troubleshooting
• MS Windows proficient
• Microsoft SQL Server
• Credit card processing
• Java
• Mac OS
• Computer hardware
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