Cashier Associate Customer Service

Elena Mendoza

***-** ******* ** ***. **D, Jamaica, NY 11435

917-***-**** ***************@*****.***

Objective

Professional and well-grounded team member with clerical skills and customer service expertise. Successful at satisfying customer needs while exceeding business objectives.

Experience

05/2022 - CURRENT

Douglaston Club Inc. Douglaston, NY – Lead Bartender/Server

● Greet members and guests and respond to inquiries and requests in a friendly and efficient manner.

● Mix and garnish beverages according to recipe and portion standards.

● Check members for proper identification and serve alcoholic beverages in accordance with federal, state, local and company laws and regulations.

● Process tabs from members using the point-of-sale system, processing membership numbers as a form of payment.

● Stock and maintain the bar to include beer, spirits, wine, paper products, straws and stirrers, condiments, glassware, ice and produce.

● Cut, store and ensure product quality of all beverage-related perishables.

● Respond professionally to intoxicated members, as needed.

● Private yacht club setting, three bars, in charge of the tap room alone with one other waiter.

● Catering bartender for events at club such as baby showers, wedding parties, raffle events, holidays, etc.

● Extensive knowledge on and serving wines.

04/2022 – 05/2022

Pig Beach BBQ Astoria, NY – Cashier/Waitress

● Take multiple orders at a time during rush hours that average 50-80 people including parties.

● Input and package 30-40 uber and grubhub orders daily.

● Open and close cashier checkout during different shifts making sure setup is organized, stocked up, and efficient to draw in more sales besides food normally sold.

● 10-15 retail sold items per shift including merch, condiment bottles and other items. 08/2021 – 03/2022

Blink Fitness Astoria, NY – Front Desk Associate

● Branded mood lifter maintaining the integrity of the environment on a team basis in order to uplift regular and new members looking to better their fitness goals.

● Completed 15 corporate sales on a day-to-day basis pending different membership offers weekly.

● Prospected potential new members while advising our free trials and membership perks. 04/2021 – 07/2021

NYC DOHMH Vaccine Hub Long Island City, NY – Flow Monitor/Community Outreach

● Worked 12 hour shifts to assist in vaccination efforts with the Moderna, Pzifer, and Johnson & Johnson COVID-19 vaccine.

● Directed 500+ clients daily through the vaccine hub, taking into consideration language and disability accommodation.

● Conducted outreach to the neighboring communities of Queens and encouraged businesses to spread knowledge given to them about necessity and availability of the vaccine.

06/2020 - 04/2021

The Home Depot Jericho, NY - Customer Service Associate/Cashier Associate

● Welcomed incoming customers and interacted with a professional approach and provided friendly, knowledgeable assistance.

● Staged orders for customers for in-store pick up or curbside. Orders varied in areas such as BOPIS (Buy Online Pickup In Store), BOSS (Buy Online Ship to Store), Car Delivery, Will Calls, etc.

● Managed areas of customer checkout.

● Adaptive team player and bilingual.

● Retail experience.

● Lifting or moving merchandise.

● Scan and handle merchandise.

● Promote store credit-card to customers while maintaining the integrity and honesty of my work area. 09/2018 - 03/2020

St. Nicholas of Tolentine Parish Jamaica, NY - Rectory Receptionist

● Produced team newsletters, email updates and other forms of communication to members of the community and business partners.

● Sorted and distributed business correspondence to correct staff members, reducing dropped communications and enabling faster responses to key requests.

● Assisted with administrative tasks, including filing, answering phone calls and handling money.

● Created and distributed marriage, baptismal, and funeral certificates. Skills

Languages: English (native proficiency), Spanish (native proficiency) Technical: Microsoft Office (Word, PowerPoint, Excel)

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