Customer Service Lead Dispatcher

JEFFREY STANG

Las Vegas, NV ***** 702-***-**** adt078@r.postjobfree.com

SUPPLY CHAIN / OPERATIONS EXECUTIVE

Quality Initiatives Cost Improvement Service Delivery Management Experience for 20+ years. Ability to cut through chaos and prioritize changes of greatest impact. Excels in developing new processes, launching new initiatives, and creating partnerships with both internal and external customers. Adept at turning around under-performing divisions to achieve record productivity and profitability. Analytical problem solver experienced in Supply Chain operations management, cross-functional communication, and customer relations. Strong leader proficient at hiring, training, and developing personnel. Areas of Expertise:

Tactical/Strategic Operations Project Management

Quality Improvement Inventory Management Productivity/Retention Process Development Procurement & Sourcing Staffing & Scheduling PROFESSIONAL EXPERIENCE

The Recon Group goTRG Las Vegas, Nevada March 2021 – Present Production Supervisor

Responsible for production operations servicing all Lowe’s returns for the Western United States. Responsible for hiring, evaluating, development, discipline, and termination of exempt and non-exempt teammates. Planning and Forecasting, goal setting, and the management of 50+ teammates. Primary focus on exceeding customer service level expectations and achieving maximum operating efficiencies through driving positive culture change.

• Significantly improved safety within the facility through proper training. The facility is currently pushing 300 days without an LTA and Worker’s Comp rates are decreasing.

• The facility (LVGNV) is currently ranked #1 in the Lowe’s network and second overall in all of GoTRG’s facilities in Safety, Productivity, and CPU gaining seven positional improvements in the last 10 months.

• The LVGNV facility has been the primary location for all company pilot programs, new processes and SOPs created internally, and is now frequented by other facilities in the network as a benchmark of excellence.

• Improved UPH count from 16 to 40+ in 6 months’ time. Freeman Event Technology Las Vegas, Nevada July 2011 – July 2020 Logistics Supervisor

Lead and supervised a team of 3 dispatchers, 6 drivers and 12 hourly associates in outbound operations. Responsible for the overall safety, quality, performance, and complete customer experience. Position includes strategic planning and forecasting, performance appraisals, reward, and discipline employees, resolve problems, and address staffing needs

• Proven ability to drive process improvements and the ability to keep pace with explosive growth while motivating others to meet the challenges of an extremely deadline-driven environment.

• Excel at evaluating performance objectives and metrics to determine outbound productivity requirements to achieve customer time, accuracy, and quality expectations.

• Scheduling and processing timecards for temp teammates

• Trained truck loaders the proper way to load a truck without it being overweight. Teaching the proper location of heavy items vs light item.

Encore Event Technology Las Vegas, Nevada March 2001 – July 2011 Logistics Manager September 2006 – July 2011

Lead Dispatcher/Assistant Manager May 2003 – September 2006 Department Lead August 2001 – May 2003

Driver March 2001 – August 2001

Managed a team of 30+. Primary focus on customer service and on time deliveries and pickups. Responsible for quality of equipment being sent out to show site. Ensure vehicles were maintained and license and registrations were up to date. Train new dispatcher on phone etiquette and how to schedule driver for deliveries.

• Safe driving record

• Able to make all deliveries on time

• Dispatch all deliveries to arrive on time

• Organized the Drape and Screen department to run more efficiently

• Covered management position on weekends

• 2007 Manager of the Year Award

EDUCATION

High School Diploma

Active Certifications: OSHA 10 certified Forklift certified Microsoft Word & Excel

Hobbies and activities: Hiking organizer Woodwork Acrylic painting Model trains Former Lion & Tiger trainer

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