Registration Representative Patient Access

**** ***** **. ************, **

219-***-**** ********@*****.***

Cassandra L Neal

Administrative Professional

Skills

Energetic, accomplished professional with more than 20 years of office and registration experience. Reputation for effective team leadership, strong organizational techniques. Detail-oriented with excellent written/oral communication skills to establish strong relationships needed to succeed within fast-paced environments. Possesses outstanding analytical capabilities. Solid multi-tasking and time management skills.

Excellent organizational skills Able to work in fast paced environments. Attentive to details, prioritization, critical thinking and decision making. Profound verbal and written communications and interpersonal interactions.

Experience

August 2016-June 2022 Community Healthcare System

EPIC Application Analyst, Cadence

Composed build for Cadence/Prelude/Referrals updates and new functionality

Composed template build for new onboarding providers

SER-Provider/Resource build

MyChart Open, Direct and Fast Past build

Built and Maintained Referrals, Patient, Appointments and Scheduled Orders Workqueues

Visit Type build

Built Provider and Resource Templates and Patterns

Offered Go-Live Support for both new Network and Community Connect Providers

November 2017-June 2022 Community Healthcare System

Lead Referral Analyst

Served as Referrals Lead Analyst, responsible for build, deployment and support for the healthcare system

Built and implemented Workqueues for Cadence/Prelude/Referrals updat4es and new functionality for Network and Community Connect Practices

Provided training of Referral workflows for Scheduled Referral Orders Workqueues and Incoming Referral Order Workqueues

Provided education and training of Transcribe from Order workflow

Prepared and published referral upgrade educations

Collaborated with Patient Access and Laboratory in creating new Genetic Testing Referral Order Workqueues, including routing schemes and rules for all OB Practices

Designed and built new referral workqueues and workflow, including routing schemes and rules for all Neurology departments to capture patients referred to Neurologists for Botox Injections

Prepared education of new Referral Navigators

Offered support for all referral workflows

Monitored and analyzed referral tickets

Provided training of referral reports

Provided Network and Community Connect Go-Live support of referral workflows

March 2018-June 2022. Community Healthcare System

Certified Welcome Analyst

Lead Implementation Analyst for 3 facilities and 2 different SAs

Completed onboarding checklist

Welcome Tree build

LWS record build

Collaborated with MyChart Team with Questionnaire build

Created Electronic Signature documents

Assigned confirmation rules

Testing of Welcome build

Organized pilot plan

Organized rollout plan

Prepared end user training and demo

Facilitated Welcome Upgrade

Provided maintenance of existing and new Welcome build

September 2020- June 2022 Community Healthcare System

Cadence Principal Trainer

Built training environment for end user training

Built model patients, users and providers for all trainees

Created and updated lesson plans

Prepared end user monthly education

Facilitated orientation and training of new hires

Trained and updated CTs on new enhancement and upgrade build

2013-2016 Hoehn Medical Group Schererville, IN

Lead Registration Representative

Provided direction to a team of 11 Registrars to ensure excellent customer service and professionalism is practiced

Delegated responsibilities to ensure efficient workflows

Offered Managed Care Updates to ensure timely reimbursement of claims

Contacted various insurance companies for prior authorizations of high dollar diagnostic imaging exams

Reconciled end of business day cash drawers

Prepared and makes daily deposits

Attended monthly Revenue Cycle Meetings

Scheduled and Facilitated Monthly Registration Staff Meetings

Edited scheduling templates for 5 Providers

Ordered office supplies

Performed other duties as needed

2011-2013 St. Mary Medical Center Hobart, IN

Senior Registration Representative

Analyzed Delinquent Data Reports for missing pertinent patient demographics and/or insurance criteria needed for claims processing

Informed and counseled staff on registration errors

Monitored AHIQA errors and assured that corrections were resolved timely

Provided registration staff with Managed Care Updates

Informed and educated registration staff of any new Insurance payor plans

2006-2011 Patient Financial Services Munster, IN

Special Project Analyst

Analyzed Registration Delinquent Data Reports and corresponded with the appropriate department for corrections

Analyzed accounts for appropriate Room Charges

Offered registration staff education and training on selecting and assigning the correct Insurance payor plan codes to assure timely reimbursement of claims

Created and Presented Power Point Presentations of Managed Care and Commercial Insurances to newly hired registration employees

Functioned as the Liaison for Patient Financial Services and Patient Access

Supported registration at all three hospitals as Super User for EPIC Go-Lives

Spearhead the implementation of E-Signature Pads at SMMC

Scheduled and Facilitated Monthly Best Practice Meetings for the Revenue Cycle Team

2000-2006 Community Hospital Munster, IN

Registration Representative

Completed hospital registrations for Inpatient, Outpatient, and Pre-Admitting

Determined insurance criteria and selected the appropriate Insurance Plan Codes for Reimbursement

Verified insurance eligibility of various payors

Assigned bed placement for Direct Admits, Post-Ops, and ER Admissions

Coordinated with the Nursing Supervisor, Physicians, and Clinical Staff with bed placement

Admitted and discharged patients

Education

2006 Calumet College of St. Joseph Whiting, IN

Bachelor of Science in Healthcare Management

References

Available Upon Request

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