Residential Aide, utilities locator
Resume:
Presently a weekend apprentice for a licensed and insured general home improvement contractor
Experienced Customer Service Professional
Valid Class D Driver’s License
Proficient in Microsoft Suite (Office, Excel, Power point and Outlook)
PROFESSIONAL EXPIRIENCE
New York City Department of Sanitation Brooklyn, NY 1.2018-Present
Snow Removal
Cleaned sidewalks to keep them free of debris; shoveled snow and chopped ice from bus stops, fire hydrants and corner caps in the winter
Prepared and handled sanitation equipment in organized manner
Relied on instructions and pre-established procedures to carry out the functions of the job
Shamar L. Mosley’s Home Improvement Queens, NY 06.2016-Present
Apprentice
Install electrical fixtures and accessories for residential and commercial buildings, including hot water heaters, boilers, air central systems, heated floor systems, and radiators
Assist small business owner with Home Improvement Tasks
Minor welding and plumbing
prime and paint walls, and strip, wax and buff floors
Install tiles, vinyl, and moving floors as well as remove carpets and other flooring
La Puma Car Service Long Island City, NY 2.2017-10.2017
Customer Service Representative
Managed incoming calls and directed them to appropriate party when needed
Recorded necessary passenger pickup information and scheduled appointment with driver
Connected drivers with clients when needed and confirmed appointments prior to scheduled day
Billed medical pickups to insurance companies when needed
Input necessary client data into proprietary database
Managed customer calls effectively and efficiently in a complex, fast-paced and challenging dispatching center environment
Project Renewal New York, NY 06.2016-12.2016
Residential Aide
Provided thorough, accurate and reliable administrative support for the organization by filing, taking calls and scheduling appointments
Assisted residents with daily activities that they need assistance in
Monitored clients for unusual behavior and reported any information to residential aide supervisor or case manager
Organized check-ins with clients and conducted perimeter checks periodically
Provided and ensured a safe and secure environment to avoid violence and illegal behavior
Counseled clients and provided emotional support when needed
VOLUNTEER EXPIRIENCE
NYC Dept. of Youth & Community Development Brooklyn, NY Summer 2013
Summer Youth Counselor
EDUCATION
New York State Department of Education 2010 New York, NY General Equivalency Diploma
Medgar Evans College, CUNY 2016 Brooklyn, NY
42 Credits towards Bachelor’s in Computer Science (GPA 3.4)
REFERENCES
Shamar L. Mosley
Licensed General Contractor of Shamar L. Mosley Home Improvement
110-17 164th St., Jamaica, NY 11433
adt066@r.postjobfree.com
Relationship: Supervisor
Leonela Lora
Customer Service Supervisor of NuRide MT
33-34 Northern Blvd 1st Fl. Long Island City, NY 11101
adt066@r.postjobfree.com
347-***-**** ext. 3117
Relationship: Former Supervisor
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