Data Entry Support Representative
Resume:
Terri Ransom
Experienced Customer Support Specialist
Lancaster, TX 75146
************@***********.***
Authorized to work in the US for any employer
Work Experience
Ship from Store Supervisor
Walmart - DeSoto, TX
April 2020 to November 2022
• Responsible for the operation of the ship from store order fulfillment.
• Maintains inventory accuracy for the facility utilizing the inventory management system.
• Fulfills orders by reviewing orders; locating, picking, preparing, and packaging merchandise.
• Ensure products are not damaged during the shipping process and ensure the accuracy of orders prior to shipping.
Answering Services Representative
Baylor Scott & White Health - Dallas, TX
May 2017 to January 2020
• Directory assistance, emergency operator services and page operator services.
• Serve as a critical point of contact for internal and external guests when greeting them, recording their requests, and pursuing their requests to a resolution.
• Promptly identifies and escalates challenging situations to the leadership team as appropriate. Customer Support Representative
Nerium International - Addison, TX
November 2014 to February 2017
• Handle customer requests in a professional manner and ensure issues are resolved efficiently.
• Educated the customer as needed to maximize their success.
• Documented contact tracking while exceeding company performance standards.
• Provide quality service and support in a variety of areas including but not limited to billing, placing orders, and system troubleshooting.
Brand Ambassador
PFS Web, Plano - Dallas, TX
July 2011 to November 2014
• Inbound and outbound calls as well as Processing of Ecommerce emails for 7 high end client accounts.
• Answer inquiries while maintaining and updating the customer database.
• Maintain a sense of urgency and professionalism in responding to the customer needs.
• Utilized creativity to go above and beyond when assisting customers.
• Accurate and efficient order entry and maintenance of customer files. Cashier/Teller
Cliffs Check Cashing - Dallas, TX
February 2010 to June 2011
• Receive payments by cash, checks, credit cards, vouchers, or automatic debits
• Issue receipts, refunds, credits, or change due to customers.
• Reconciled cash drawers at the beginning and end of shifts to ensure that amounts were correct.
• Kept periodic balance sheets of amounts and number of transactions. Accounts Payable Clerk/Accounts Receivable Clerk
Goody Goody Liquor, Inc - Dallas, TX
January 2006 to January 2010
• Processed inventory orders for wholesale merchants in the bar and restaurant industry via the telephone, web orders, and faxes.
• Collect and applied cash payment, checks, ACH and wire transfers.
• Maintained and balanced cash drawer and bank deposits daily.
• Resolved customer account, billing, delivery, researched and processed credit card payment disputes and NSF payments, Report, remove and reinstate customers purchase eligibility.
• Resolved TABC (Texas Alcoholic and Beverage Commission) issues.
• Input all data for monthly utility and daily operation payments for 19 retail stores and 4 wholesale warehouses.
Senior Customer Service Representative
Citigroup Financial Services - Irving, TX
February 1997 to October 2005
• Prepared checks for deposit by accurately encoding customer payment amounts as instructed by the customer via AS400 work-list and actual check.
• Responsible for ensuring timely and accurate processing of assigned work by processing each payment by batch.
• Made daily deposits and maintained an accurate balance of cash drawer.
• Worked with collectors to resolve past due payments and NSF payments.
• Researched and corrected misapplied payments.
Education
CM Medical Billing and Coding
Remington College
2016 to 2017
High school diploma or GED
Skills
• AS400 (8 years)
• BILLING (8 years)
• DATA ENTRY (10+ years)
• EXCEL (2 years)
• LOTUS NOTES (2 years)
• PAYMENT PROCESSING (8 years)
• E-commerce (3 years)
• ACH (8 years)
• Accounts receivable (4 years)
• Order fulfillment (4 years)
• ServiceNow (2 years)
• Warehouse experience
• Filing
• Information security
• Clerical experience
• Customer service
• Communication skills
• 10 key calculator
• HIPAA
Certifications and Licenses
Certified Medical Reimbursement Specialist
April 2017 to April 2018
Additional Information
SKILLS
Microsoft Office, (10+ years), Typing (10+ years), As400 (6 years), Billing (6 years), Data Entry (10+ years), Excel (10+ years), Lotus Notes (8 years), Medical Terminology (Less than 1 year), Research
(10+ years), Word (10+ years) Adhoc(2+years), Service Now (2+years), Medicall(2+years)
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