Omari Muse

Customer Support Specialist

Columbus, OH

adt05i@r.postjobfree.com 740-***-****

Motivated professional with a proven record of generating and building relationships. Over 15yrs. experience in customer relations. Seeking an entry- level position that will provide stability. Accustomed to adapting to different work environments. Great attention to detail. Great leadership qualities. Competent individual who has a willingness to learn and to take on added responsibility to meet company goals.

Skills and Attributes

Self-Starter /Team-Oriented

Experience in Customer Service client relations

Route Delivery/Transportation Services

Computer Literacy in Microsoft Word Software and Internet practices Great mathematical computation

Worked part time as a contractor for Columbus Vending from 2021-2022, servicing vending machines at customer locations.

Work Experience

Recreation/Activity Sports Aide

Columbus Recreation & Parks Department

Columbus, OH January 2000 to Present

● Work as a supervisor attendant where I am responsible for providing customer support to the public’s use of athletic and shelter house facilities. Open and close recreational and sports facilities at designated times. Dust mop, clean restrooms, trash removal, etc. Verify rental permits from customers. Operate computer tablet to use work app, view and read general news from company, take photos, send messages, complete forms and perform other tasks.

● Set up for activities and sport events. Supervise and/or monitor 20-120 participants and spectators of all ages during an event or group function. Given time during an event. Use proper etiquette when handling telephone inquiries regarding scheduled group events and activities, provide rental instructions, and refer customers to other departments relating to their particular need.

● Enforce rules and regulations of recreational facilities to maintain discipline and ensure safety. Serves as liaison between park or recreation administrators and activity instructors; inspect facility premises to identify maintenance and repair needs. Completes participation forms, administer First Aid and CPR according to prescribed procedures, and notify emergency medical personnel when necessary

Nutrition Food Service Driver

Child Development Council of Franklin County Inc. - Columbus, OH August 2017 to June 2021

● Provided assistance in all food service functions as instructed: Load and unload company vehicle.

● Delivered prepared meals, food and non-food items to designated satellite Head start centers daily in accordance with policies and procedures established by transportation and nutrition departments;

● Stored and secured breakfast, snack items and supplies properly in the designated satellite center storing area. Ensures that food and supplies for the next day are readily available.

● Performed dishwashing procedures, cleans and sanitize food carriers.

● Conducted pre-trip inspections of the food delivery vehicle. Also responsible for compliance with the food safety codes and Nutrition Services policies and procedures regarding employee health, personal cleanliness, and hygienic practices. Medical Logistics Courier

Medspeed - Columbus, OH

November 2015 to September 2017

● Safely collected and transported lab specimens to and from laboratories, medical offices, clinics, and hospital providers throughout central Ohio using a company transit vehicle. Other duties included picking up and delivering medical records, pharmaceuticals, X-rays, hospital equipment/supplies, and interoffice mail.

● Used a hand-held device to capture signatures of clients and to track item barcodes for each delivery.

● Responsible of driving company vehicle with respect and competence. Maintained a safe and productive work environment.

● Perform general shipping and receiving duties may be assigned as needed. Familiarity working with and adapting to technology.

● Provide excellent customer service to one of the top Healthcare providers in Columbus, Ohio.

● Handled confidential patient information in a safe manner. Performed general shipping and receiving duties when needed

Residential Manager

Baker Rental Company, LLC - Columbus, OH

September 2012 to March 2015

● Responsible for managing the daily operations of an apartment complex and grounds of about 75-78tenants. Recruited new residents through website advertising and marketing. Handled telephone inquiries.

● Greeted prospective tenants. Conducted apartment tours, answered questions and highlighted selling features and benefits of the property

● Verify income eligibility. Processed and verified applications in a timely manner which increased the likelihood of successful rentals. Collected application fees and deposits and kept accurate records of all financial transactions. • Organized filed leases and related paperwork. Wrote work order requests and followed-up with residents.

● Worked with maintenance staff to prep apartments for new move-ins. In addition, I met with contractors regarding services to the property. Ensured proper functioning for smoke alarms, and fire extinguishers.

Route Service Merchandiser

National Entertainment Network - Columbus, OH

April 2011 to March 2012

● Drove a company vehicle on scheduled route to various retail and restaurant locations throughout Central Ohio to collect money, clean and service candy and toy vending machines and merchandise product. Kept daily record

of amount of monies collected and inventory distributed to each machine

● Calculated number of vends and vend ratios. Accounted for the security of all money, and machines. Responsible for accurate record keeping of all product exiting warehouse. Also reported machine vandalism and theft as well as researching shortages/overages of money collected.

● Communicated status of machines to account managers and Team Leaders. Listened to and resolved service complaints from account managers, employees, and customers. Also helped to install and remove equipment from locations. Responsible for cleaning and performing routine maintenance on vehicle.

Associate of Applied Science in Business Technology in Business Technology Columbus State Community College - Columbus, OH

Additional Skills

• Excellent communication skills with a focus on customer service.

• 35 wpm typist

• Experience with Microsoft Office-Word & Excel

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