Rachel Kirkpatrick

**** ********* *****

Carlisle, PA 17013

717-***-****

Summary:

•Worked independently with assigned program accounts.

•Delivered excellent customer service by greeting and assisting each customer.

•Conducted daily pre-shift and weekly departmental meetings to ensure organizational efficiency.

•Efficiently resolved problems or concerns to the satisfaction of all involved parties

Work Summary:

Alliance Shippers, Inc., Mechanicsburg, PA April 2019 – Sept 2022

Accounting Clerk/ Retail Operations Coordinator-Produce Division

•Maintain daily entry management of the Accessorial spreadsheet for all draymans.

•Responsible for all produce accounts accessorial payments-entering in to the Mega-Tran System and approving for billing.

•Uploading all scale tickets and lumper receipts into system for record keeping

•Scheduling and monitor all appointments for Produce customers using online scheduling and telephone.

•Setup and entry of all lanes in the Mega Trans system for delivery of product thru railway routes.

US Tech Solutions, Inc., Carlisle, PA (Contractor – Ahold-Delhaize) April 2017 – April 2019

A/R Pharmacy Associate .

•Research, monitor, analyze, and maintain aging balances weekly through relationships with Third Party Manual Plans, Patients and/or Pharmacists.

•Communicate with Pharmacists, Pharmacy Operations Department, Patients and Third Parties as needed for payment resolution.

•Knowledge of and safeguard HIPPA privacy and security regulations of individually identifiable health information and limit access, uses and disclosures of such information in accordance with the requirements of federal and state law and relevant Ahold policies.

AmWINS Program Underwriters, Inc., Camp Hill, PA Oct 2008 – May 2016

Assistant Underwriter

•Worked independently to process ratings, policy issuances, renewals, filings, endorsements, cancellations and reinstatements for an assigned book of business.

•Resolved complex problems related to processing issues; worked closely with team members and IT to resolve problems and eliminate processing delays.

Starbucks Coffee Company, Camp Hill, PA July 2000 – July 2008

Store Manager

•Addressed customer inquiries and resolved complaints.

•Design and implemented customer satisfaction metrics.

•Conducted daily pre-shift and weekly departmental meetings to ensure organizational efficiency.

•Opened a new store location and assisted in recruiting and training new staff.

•Efficiently resolved problems or concerns to the satisfaction of all involved parties.

Education:

East Stroudsburg University, East Stroudsburg, PA

Bachelor of Science: Hotel, Restaurant, Tourism Management 1997

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