Customer Service Representative
Resume:
Ranger GA *****
***********@*****.***
SARAH LIVELY
Customer service specialist with more than ten years of experience assisting customers with complex inquiries, whether in a retail or help desk environment. Passionate about building strong customer relationships to strengthen brand loyalty and create a welcoming atmosphere and enjoyable customer experience.
EXPERIENCE
Bank of America, Remote— Customer Service Representative February 2019 - June 2021
● Addressed customer’s needs in a timely and proficient manner.
● Defused volatile customer situations calmly and courteously.
● Effectively handled over a 100 calls daily.
● Achieved customer satisfaction of 95%, exceeding corporate target. Select Media Services LLC, Smyrna, GA — Customer Service and Merchandiser
July 2016 - February 2019
● Identified and resolved problems immediately or in collaboration with other departments.
● Troubleshooting issues, whether process, procedural, or technical, and then provided guidance through corrective steps.
● Addressed customer issues and complaints quickly and effectively.
● Built and maintained strong relationships across TNG customers.
● Reviewed daily reporting and custom scheduling.
● Correctly merchandised periodicals and seasonal displays. Barcode Warehouse, Woodstock, GA — Customer Service and Help Desk Support
January 2012 - July 2016
● Conducted Customer service calls with other internal departments in an effort to work through obstacles and resolve issues real-time.
● Developed effective retention strategies and content that prove value and return on investment.
● Executed, monitored and coordinated new product lines for designated clients in the existing client base.
● Worked with customers to resolve any issues which may be preventing them from moving forward.
Control Scan, Alpharetta, GA — Customer Service and Help Desk Support
April 2008 - January 2012
● Worked within a team to achieve high performance results and improvements in customer satisfaction, in line with objectives of PCI Compliance.
● Handled all correspondence necessary for the management of the assigned accounts.
● Performed outbound customer surveys for measurement of interaction quality.
● Participated in the handling of inbound calls.
● Made judgments when to escalate any issues.
● Kept accurate and timely records of all communication contacts with customers.
● Identied potential risk situations and report them to the designated Representative and/or to the Supervisor.
IBBS, Cartersville, GA — Customer Service and Help Desk Support March 2005 - April 2008
● Set-up email, email properties, and email clients for both MAC and Windows.
● Assisted commercial and residential clients with network set-up and configuration.
● Configured software for network set-up for Windows 98, Windows XP, Windows Vista, Windows ME and Windows 7.
● Provided support for VOIP, modem and router issues. EDUCATION
KSU, Kennesaw, GA — Bachelors in Psychology
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