Judith Espinosa

El Paso, TX *****

adt00e@r.postjobfree.com

915-***-****

I am a motivated and resourceful professional with a reputation for quality, proficiency, and reliability in service-oriented positions seeking to use my practical work experience to obtain an opportunity for advancement in the Real Estate Industry. I also offer excellent customer service skills with over 20 years' experience and a superb work ethic.

• Proficiencies: MS Excel; MS Word; MS PowerPoint; Microsoft Office, AS400, PC Miler; Typing Speed: 55 WPM; QuickBooks.

• Skills: Written and verbal communication (letters, emails, presentations, face-to-face communications); Decision-making skills; Problem solving skills; Critical thinking skills; Time management skills.

Authorized to work in the US for any employer

Work Experience

Manager

Arrow Key Group - El Paso, TX

January 2022 to November 2022

• Receive agent’s daily schedule

• Handle all incoming phone calls

• Handle all incoming emails

• Handle all incoming agent emails

• Fill out Daily Meeting form at the end of the day

• Communicate with agent

• Go through each active file folder

• Handle all incoming phone calls

• Return all phone calls in a timely manner

• Handle all incoming emails

• Prepare all packages Pre-list, Listing and File folders

• Maintain all files in a neat and orderly fashion

• Send out any pre-list/FSBO packages

• Monitor and follow up on all sales/escrows/closing files with agent

• Maintain business supply inventory

• Monitor website Handle all checking accounts, deposits and reconciliations

• Enter information in Quick books

• Keep track of mileage

• Send out Farm mailings quarterly

• Send out Holiday Cards (Thanksgiving, Christmas)

• Send follow up letters to all clients

• Post new listings on office board

• Monitor weekly, monthly and yearly goals

• Update and maintain all clients’ records in the database

• Responsible for all data entry and reports

• Manage all incoming and outgoing correspondence

• Ask personal people farm for referrals for the agent

• Maintain and improve Office Policy and Procedure Manual

• Run errands: office products, bank, post office, signs (if needed Customer Service Representative

Dentaquest - Milwaukee, WI

July 2020 to December 2021

• Assist members with a warm and professional attitude

• Assist members in explaining their dental benefits and offer guidance and resolution.

• Answer general questions

• Answer calls from Members

• Resolve customer information and complaints

• Provide policy and service information

• Perform data entry for Member information

• Continue to meet metrics and strive for excellence

• Continue to maintain a high level of excellence

Customer Service Representative/Account Manager/CSR Manager/CSR Trainer Mesilla Valley Transportation - El Paso, TX

January 2017 to June 2020

• Provided eta and other information to customers regarding their truck load of product

• Assisted customers in scheduling pick up and delivery appointments.

• Used spreadsheets and other processes to track loads and ensure delivery and pick up appts were met in a timely basis

• Managed various CSR Teams to ensure their individual metrics were being met on a daily, weekly, and annual basis

• Attended weekly management meetings to ensure CSR productivity was always consistently met

• Provided training in various systems, programs and operations to newly hired CSR’s to ensure they were provided the tools to become successful out on the operations floor.

• Always maintained a high level of professionalism Benefits Counselor

Xerox Business Services - El Paso, TX

August 2016 to January 2017

* Handled a large volume of calls throughout the day.

* Counseled Government employees on their benefits for Flexible Spending Accounts.

* Processed and renewed FSA's during appropriate registration dates.

* Submitted cases for issues with participant's FSA's

* Answered questions and offered balances of FSA's

* Maintained a high level of Excellence.

Customer Service Representative

Spira Footwear - El Paso, TX

September 2007 to February 2016

* Checked to ensure that appropriate changes were made to resolve customers' problems

* Completed contract forms, prepare change of address records, or issue service discontinuance orders, using computers

* Conferred with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints

* Determined charges for services requested, collect deposits or payments, or arrange for billing

* Kept records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken

* Ordered tests that could determine the causes of product malfunctions

* Referred unresolved customer grievances to designated departments for further investigation

* Resolved customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills

* Solicited sales of new or additional services or products.

* Maintained a high level of excellence.

Education

Working towards my License in Real Estate

Kaplan Real Estate Education

January 2022 to Present

Associate of Science in Medical Billing and Coding Ultimate Medical Academy

2018

Skills

• Electronic Health Records (EHR)

• Payment Posting

• Scheduling

• HIPAA

• Insurance Verification

• Insurance Claim Processing

• EOBs

• Co-Payments

• Deductibles

• Manage Care (HMO, PPO, and POS)

• Government Payers

• Third Party Payers

• Worker's Compensation

• Medical Billing

• Medical Coding

• ICD-9/ICD-10

• HCPCS

• CPT

• Medical Terminology

• Medicare, Medicaid and Tricare

• CMS 1500

• CMS 1450 (UB-04)

• Fee Schedules

• QuickBooks

• Order Entry

• Transcription

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