Zineb Gaid

** ********* ****** **, *******, Alberta T2Y 3M9

Cell: 403-***-****, Home: 403-***-****, Email: adt00c@r.postjobfree.com

A highly equipped bilingual English-French Administrative Assistant/Document Controller/Customer Service Representative with seventeen years of experience of electronic documents managing systems (EDMS) (Oil & Gas Company and Banking). Key area of expertise includes directing, resolving administrative, documents problems and inquiries, composing, and preparing a range of administrative documents.

COMPUTER SKILLS

Word

Power Point

Outlook

Banking Systems

Excel

Windows

Internet

Lotus

PROFESSIONAL EXPERIENCE

Senior Customer Service Representative July 2011-Present

National Bank Financial Group, Calgary

Commercial Processing Centre

Managing the Commercial Processing Centre.

Resolving situation involving clients.

Ensuring clients are greeted politely and received an efficient service at the office or on the phone.

Carrying out various complex activities and transactions. (Bank draft, money order, credit, debits).

Acting as a coach and responsibility within the team.

Meting the clients’ needs.

Making the necessary corrections, adjustment and reversal.

Responsible for courier line and expenses.

Acting as resource person for the posters team with regard to requests for information about the

Bank’s policies and administrative procedures.

Administrative Assistant

National Bank Financial Group, Calgary

Commercial Deposits May2010-June 2011

Used computer word processing, spreadsheet, and database software.

Sorted incoming mail, faxes, and deliveries for distribution.

Prepared and sent outgoing faxes, mail and packages.

Provided administrative support to management and other staff.

Supported the board with meetings, travels and other arrangements.

Worked with Senior Manager.

Tracked office supply inventory and ordered additional supplies as needed.

Processed a monthly expenses, and upgraded the annually recap.

Maintained files and databases.

Zineb Gaid

Cell: 403-***-****, Home: 403-***-****, E-mail: adt00c@r.postjobfree.com

Customer Service Representative 2004-2007

ESSILOR (PRO.OPTIC), Montreal Quebec

Obtained and processed information required to serve customers and solved problems.

Updated and maintained data bases.

Provided friendly and responsive service to a high volume of corporate and private client.

Trained two new staff on Electronic Data Interchange order entry.

Administrative Assistant 2003-2004

CHSLD, Montreal, Quebec

Prepared, composed, typed, and distributed agendas and minutes of meetings.

Scheduled and coordinated meetings, interviews, appointments, events and other similar activities for supervisors, which coordinating travel as well as lodging arrangements.

Document Control Support 1999-2003

Sonatrach, Oil and Gas Company, Algeria

Updated data bases with current documents/data and maintained various individual hard copy records.

Performed documents management, record keeping, distributing, routing, and filing of all controlled documentation.

Assisted with employee training in support of corporate and site related quality system requirements.

Support Administration, HR Department 1993-1999

Sonatrach, Oil and Gas Company, Algeria

Scheduled and coordinated meetings, interviews, appointments, events and other similar activities for hiring manager.

Sorted, reviewed, and distributed incoming and outgoing mail; prepared, composed and ensured timely responses to a variety of routine written inquiries.

Education & Professional Development

Strategic Investment Planning Certificate, CIFP The Canadian Institute of Financial Planning (In Progress)

2013-Present

Business English Certificate, Mount Royal University, Calgary

2011

Technician Diploma in Administration, Sonatrach, Algeria

1998-2000

Diploma of Secretary, Algeria

1992-1993

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