Production Worker Emergency Dispatcher
Resume:
Tammy HEFLIN
641-***-**** • **************@*****.*** • Goose Creek, SC 29445
Hardworking and reliable professional with strong ability in customer service. Offering dedication and reliabiity. Highly organized, proactive and punctual with team-oriented mentality.
Summary
Skills • Team Building Leadership
• Decision Making
• Relationship Building
• Critical Thinking
• Adaptable to Changing Conditions
• Service Oriented
• Willing to Learn
• Typing and 10-Key Entry
• Cash Flow Management
• Microsoft Office
• Attention to Detail
• Computer Skills
• Upbeat and Positive Personality
• Responding to Difficult Customers
• Calm and Professional Under Pressure
• 80 wpm Typing Speed
• Courteous with Strong Service Mindset
• Call Center Operations
• Courteous Demeanor
• Customer Relations
• Problem-Solving Abilities
08/2021 - Current
Financial Operations Specialist, Robert Half, Charleston, SC 08/2020 - 06/2022
Quality Control Technician, Jabil Packaging, Mount Pleasant, IA 07/2020 - 02/2021
Quality Control Technician, Shearers Foods Inc, Burlington, IA Experience
Cashed customer checks, verified identification and checked account balances in accordance with bank policy.
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• Delivered exceptional service to customers in person or over telephone. Entered customer transactions into computers to record transactions and issue computer-generated receipts.
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• Reconciled cash and checks against computer records at end of shift.
• Performed visual and dimensional inspections on manufactured parts. Provided quality support to ensure that products met quality standards and customer requirements.
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• Conducted tests on product samples and recorded results.
• Conducted frequent quality and compliance reviews of production work. Completed routine inspections of components and products to fulfill quality assurance requirements.
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Provided quality support to ensure that products met quality standards and customer requirements.
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Compared samples to standards and specifications by performing detailed measurements and tests.
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07/2020 - 02/2021
Production Worker, Pomifera, Mount Pleasant, IA
10/2019 - 07/2020
Banking Specialist, Pilot Grove Savings Bank, Mount Pleasant, PA 03/2019 - 10/2019
Banker, Wayland State Bank, Wayland, IA
10/2018 - 03/2019
Emergency Dispatcher, Washington County Dispatch, Washington, IA 10/2013 - 09/2018
Various Positions, Kinze Mfg, Williamsburg, IA
• Sorted and packaged products to prepare for processing or shipment.
• Worked at fast and steady pace to meet production goals.
• Completed product assembly according to standardized procedures.
• Reconciled cash and checks against computer records at end of shift.
• Advised customers on bank products, services and financial planning options.
• Modified, opened and closed customer accounts.
• Completed daily cash balancing.
Completed thorough and accurate documentation for money movements, deposits or withdrawals.
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• Assisted customers by answering banking questions and recommending solutions.
• Determined whether members met eligibility requirements for new services.
• Met with new clients and completed pre-qualification procedures.
• Reconciled cash and checks against computer records at end of shift.
• Advised customers on bank products, services and financial planning options. Trained and coached less experienced team members in procedures, compliance standards and performance strategies.
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• Modified, opened and closed customer accounts.
• Completed daily cash balancing and operated ATMs.
• Verified amounts and integrity of every check or funds transfer.
• Adhered to bank and legal guidelines for reporting, loan approvals and money handling.
• Assisted customers by answering banking questions and recommending solutions. Entered information on computerized systems to verify locations and notify nearest responders.
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Maintained and updated crucial and confidential information, phone numbers and addresses.
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• Monitored switchboard and dispatched emergency services. Used radio, telephone and computer system to update first responders with new information.
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Dispatched calls to relevant police, fire or medical response personnel depending on individual call situations.
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Took caller information, read associated computer information and documented vital details in call tracking and assignment system.
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• Dispatched police officers and emergency personnel to calls for service. Contributed to team-based environment to maintain line productivity and meet expected deadlines.
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• Maintained detailed training log for trainers to track sessions and improve success rate. Accompanied trainees to training site to prepare for classroom training, handing out materials per lead trainer.
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Obtained and organized manuals, guides and visual materials for development and training purposes.
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• Monitored, evaluated and recorded training activities or program effectiveness.
• Kept parts within close tolerances of design standards to maintain optimal quality.
• Set-up and operated lathes, mills and grinders to cut raw materials.
• Fabricated various parts using multiple machines at once.
• Adhered closely to equipment safety practices to reduce accidents.
• Handled high-volume invoice processing with minimal supervision.
• Prepared weekly payroll for team of salaried and hourly employees.
• Worked closely with department personnel to produce accurate and timely bills. Conducted regular inspections of facilities to check compliance with fire, hazard and safety guidelines.
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Generated standard or custom reports summarizing business, financial or economic data.
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06/1981
DIPLOMA
William J Palmer High School, Colorado Springs, CO GPA: 3.5
Education And
Training
• 1980 - 1981 - Honor Roll
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