Service Worker Customer
Resume:
Lenoria Muhammad
Phoenix, AZ *****
*********@*****.***
Authorized to work in the US for any employer
Work Experience
Mortgage Servicing Professional
Cenlar FSB - Tempe, AZ
October 2020 to Present
Responsible for handling all levels of mortgage servicing calls in a blended environment (inbound and outbound), understanding of mortgage servicing including,escrow, taxes and payment application. Use an advanced system to research and resolve inquiries while continuously providing first call resolution. Public Service Worker
Department Of Economic Security - Phoenix, AZ
November 2019 to October 2021
Working with the public to approve them for benefit in the state of Arizona for Food, Cash and Medical benefits.
Manager
Blue Seas Restaurant - Phoenix, AZ
May 2018 to May 2020
Opening,Closing,Inventory,Schedule,Day to Day Operation,Customer Service,Manage up to 5 employees, bank deposit daily,Payroll bi-weekly, Shopping and Vendor payment of products needed weekly. Customer Service Representative
MAXIMUS - Phoenix, AZ
November 2016 to May 2018
Enrollment agent for the insurance at the Market place. Well trained in HIPAA and all insurance privacy rules.Manage large amounts of incoming calls Identify and assess customers’ needs to achieve satisfaction.
Build sustainable relationships of trust through open and interactive communication. Order Entry Processor
ASSA ABLOY Entrance Systems - Phoenix, AZ
May 2012 to October 2016
Processing customers orders daily 80-170 lines of orders per day from emailed or faxed orders, answering customers calls for pricing,discounts and promotions.Order entry/processors helping customer facing part of the supply chain. working for companies and take orders from individuals or large clients and input those orders into supply chain software so that order fillers or other warehouse workers can complete the process and get materials moving to the customer. Manager / Leasing Agent
AAA Staffing Company - Phoenix, AZ
2009 to 2012
Directed collection of monthly assessments, rental fees, deposits and payment of insurance premiums, mortgage, taxes, and incurred operating expenses
Inspected grounds, facilities and equipment routinely to determine necessity of repairs or maintenance Maintained records of rentals and properties
Met with prospective tenants to show properties, explain terms of occupancy and provide information about local areas. ( Rent Roll, Yardi, Amsi,etc..) Education
High school or equivalent
Phoenix Job Corp
High school diploma
Glendale Community College
Skills
• Data Analysis (4 years)
• Customer Service/ Leasing Agent/Manager (10+ years)
• Scheduling (2 years)
• Training & Development (2 years)
• Inventory (2 years)
• Payroll (2 years)
• Operations (2 years)
• Microsoft Word (10+ years)
• Word (10+ years)
• Team Building (2 years)
• Inventory Management (2 years)
• Retail Sales (5 years)
• Yardi (7 years)
• Order Entry (5 years)
• Property Management (7 years)
• Office Management (2 years)
• Restaurant Management (2 years)
Certifications and Licenses
Manager Certification
January 2019 to January 2024
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