Customer Service Representative
Resume:
Jamie Roberts
Courtice, Ontario L1E 2B3
*****@******.***
October 9, 2022
LCBO
Holiday Customer Service
Courtice, Ontario
RE: Holiday Customer Service Representative
Dear Sir or Madam:
Please accept this letter as my application for the part time position for Holiday Customer Service with the LCBO. I was pleased to see the posting for this position and am very interested as I believe that I have the right combination of relevant experience, related skills and knowledge to make me an asset to your company. I have attached my resume to provide a summary of my qualifications and background for your review.
I am a positive, dependable, and professional individual with excellent organizational and communication skills and am able to work well in both team-oriented and self-directed environments. I have specialized training and experience in law enforcement, inclusive of a solid background and involvement in traffic enforcement and safety. I believe that my vocational history has established me as a conscientious, reliable, and highly motivated employee and I am a professional with the proven skills, training and education to contribute and add value to any position within the Transportation Services.
Thank you for your time and consideration and I look forward to an opportunity to further discuss with you personally how my skills and strengths could best serve your organization. I am available at your earliest convenience and can be reached at the above noted phone number or email.
Respectfully,
Jamie Roberts
Jamie Roberts
163 George Reynolds Drive
Courtice, ON L1E 2B3
*****@******.*** Cellular 905-***-****
OBJECTIVE
Over my years of full time employment I have proven myself to be a conscientious, reliable, and highly motivated employee. I have taken the opportunity to work in positions of increasing responsibility and trust. I am a professional with the proven skills, training and education to contribute and add value to any position within the LCBO. SUMMARY OF QUALIFICATIONS
Seven years with the City of Toronto Transportation Services as a Provincial Offence Officer. (2016-2022)
Thirty years experience as a police officer with the Durham Regional Police Service retiring in 2017 as the Traffic Safety Coordinator for the Region. I was responsible for conducting daily traffic enforcement of The Highway Traffic Act, City by-laws as well as coordinating with City of Oshawa officials, GO Transit, and Durham Transit regarding traffic control and street closures for special events and parades.
On a daily basis I undertook independent enforcement attending locations where I have identified potential roadway safety issues. I was able to achieve high enforcement statistics in several areas targeting speeding, cell phones, seatbelts, school buses, stop signs, red lights and suspended drivers.
Responsible for establishing and implementation of traffic safety initiatives for Provincial campaigns as well as on the Municipal level.
Proven ability to take complex investigations from initial stages to successful completion in court as the primary investigator.
Provided court recognized expert testimony at criminal trials. This skill set has enabled me to provide consistent and reliable testimony in Court cases where I have maintained a high level of conviction.
Proven ability to multitask by conducting enforcement, attending court, completing reports and being both reactive as well as proactive to traffic concerns.
Excellent verbal and written communication skills. While in Major Crime I was responsible for my own warrant writing as well as writing year end reports and yearly budget proposals for the Electronic-Crimes Unit.
Strong judgemental skill and a self-starter as I have worked with minimal supervision while in Major Crime as well as in my current position of Traffic Safety Coordinator. I have achieved positive results which are reflected in my enforcement numbers.
Able to work effectively as a member of a team or independently with excellent interpersonal skills.
Strong ability to prioritise high volumes of workload and effectively meet deadlines.
Specially trained and certified computer crimes and forensics expert from the Canadian Police College. (RCMP College in Ottawa). These specialized computer skills include a strong understanding of Microsoft, the MTO Inquiry System and Road Watch. I have been able to apply this computer knowledge regularly which has enabled me to locate, evaluate and act on information that can be gathered from the computer. POLICE EXPERIENCE
General Patrol Duties including traffic enforcement
Acting Sergeant in Patrol and Central Cells.
Detective-Constable in Criminal Investigations Branch. (CIB)
Detective Constable in the Major Crime Unit (Fraud)
Detective Constable in the Major Crime Unit (Electronic Crimes)
Emergency Tactical Unit stationed at Darlington Nuclear Facility
Traffic Safety Coordinator
City of Toronto
Provincial Offence Officer working in the Red light Camera program. PROFESSIONAL TRAINING
Successfully completed Advanced Patrol Training Course at the Ontario Police College.
Successfully completed Major Case General Investigative Techniques Course, Major Crimes Investigative Techniques Course, Major Case Management Course at the Canadian Police College (RCMP, Ottawa).
Successfully completed frontline Police Supervisor Course Canadian Police College (RCMP Ottawa).
Successfully Completed Major Fraud Investigation Course (Ontario Police College).
Successfully completed a wide variety of specialized computer courses such as Electronic Search and Seizure, Cyber Crimes Investigators Course, Network Principles, Computer Crimes against Children, and Advanced Computer Forensic Analysis at the Canadian Police College (RCMP, Ottawa).
Successfully completed Tactical Support Unit Course and training. (BTOC) EMPLOYMENT HISTORY
City of Toronto-Transportation Services-Provincial offence Officer 2016 to 2022 Durham Regional Police Services 1987 to 2017
EDUCATION
Ontario Police College (Recruit A and B) 1987-1988 Aylmer, Ontario
Bachelor of Arts (B.A.) (Psychology) 1983-1987
York University – Toronto
O'Neill Collegiate V.I. 1977-1983
1983 Grade 13 O.I.C.
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