Customer Service Representative
Resume:
Danielle Miklos Resume
***************@*****.***
Glendale, AZ 85310
602-***-**** Cell
Objective-
My goals are to provide the best customer service experience that I can. In furthering my career I would like to use my talents and experience in customer service, sales, and management fields to make a difference. I am two classes away from obtaining my Associates Degree in Business Management from University of Phoenix and I would like to move up within a company and make it a long term career.
Employment History-
Urgently roadside assistance/Aston Carter-Dispatching/ Customer Service-January 2022-Present
At Urgently roadside assistance Inbound customer service calls and dispatch the calls to providers so that customers get get the help they need when they have problems with their Enterprise Efleet vehicles & also Commute with Enterprise Rideshare vehicles. We do dispatching for tows, battery service, lockout services,winches,fuel delivery, mobile mechanic, and tire replacements. We have many different departments in Urgently but I am contracted with the company Enterprise.
BakerFlooring&More-
Remodeling business owner-September 2014-04/20
At Baker Flooring and More I work with my business partner doing store set ups for companies we contract with such as; Boost Mobile, Wells Fargo, and Cricket. When we are not doing our contracted stores, we do residential and commercial remodels as well. We do everything such as; painting, drywall, electrical, plumbing, and any and all “handyman” services that need to be done. We currently still own our remodeling company however I am doing the; paperwork, payroll, and scheduling for business now only. I am looking to further my own career and be back in the workforce full time. After finding the career I am seeking within a couple of months of my new eymployment, I would be signing my company over to my business partner fully.
DirecTV - Dispatcher/Routing Coordinator & Customer Service Representative.
August 2013-2014(contract)
· At DirecTV I was responsible for routing our technicians to their routes for the day and to ensure that their time was used more efficiently. I dispatched by computer, radio, and phone. Along with dispatching, I helped my customers with their questions and concerns. I ensured that I provided them with the best possible customer service and cable services to serve their specific needs.
Century Link- Customer Service & Sales Representative.
April 2013-Aug 2013-Contract
At CenturyLink as a Customer Service/Sales Rep. in a call center environment I would speak with our customers about their; bills, account questions, changing their existing services, adding additional services such as; Direct TV, Verizon Wireless, High Speed Internet, and home phone services as well.
American Express- Customer Service Representative.
May 2012 - April 2013
· As a Customer Service Rep. I took phone calls from our members and helped with all their service, and banking needs. In addition I helped them get the best products available put on their card in order to benefit them.
AAA ~Dispatch Specialist Supervisor & Training Coach
September 2007-February 2012
· As a Dispatch Specialist I was in charge of providing the best and safest experiences as possible for our members, in order to get them back on the road as fast and safe as possible. In being a Performance Training Coach, I was able to provide my knowledge that I had as a Dispatch Specialist in order to teach new hires & existing dispatchers the tools they needed in order to succeed in their job roles at AAA. I also helped them set up; guidelines, mapping, policies, and modules in order to help others learn their jobs to the best of their abilities. I also took; escalation calls from upset customers, assisted with contractors & shop calls questions and/or issues, monitored 200+ shops, and 40+ dispatchers at a time for support and was the dispatch department supervisor on duty. I also dispatched myself by radio, 3 computers, and phone all at one time depending on business volume.
Discover Card- Account Manager-
October 2002-November 2006
· As an Account Manager for Discover Card I was in charge of helping others with their banking and financial needs. I was also in charge of helping members fix their credit and add benefits to their accounts that would better their future. I have received a certificate for outstanding customer service from corporate headquarters as well as many other service awards.
Education
University Of Phoenix-Phoenix, AZ
2 Classes Away from my
Associates Degree in Business Management
· Computer Knowledge & Skills
-Type 40+ WPM
- Windows/ Word
-Outlook
-Office
-Lotus
-Excel
-Power point
**Other Skills-**
- 20+years Customer Service / Sales Experience
-10+years dispatching / Call Center Experience
**References**
Vanessa Castro
Chase Bank
Former Coworker
Elaine Ross-
Retired Centurylink
Professional / Personal
Debbie Myers-
Self employed
Contact this candidate