Management experience, 6+ years customer service experience
Resume:
Matthew Taylor
Pembroke Pines, FL
***********@*****.***
Work Experience:
Olive Garden Restaurant Manager (February 2018- Present)
**** * ******** *****, *******, FL 32803
Contact employer : Yes
50 hours / Wk
$60,000 / Yr
Duties:
●Enforce and administer new rules and guidelines to every team member (60+ team members), that would benefit guest and team member experience.
●Ensure that every team member and guest were accommodated and felt safe and welcomed in the establishment.
●Constant staffing, and retention. Ensuring the individuals that apply for the position will be a good fit for the culture of the restaurant.
●Train and develop team members to succeed, and deliver results to better the restaurant.
Accomplishments:
●Service Professional / led my Togo team to have the highest scores in accuracy and on time orders in our region. (98/94).
●Culinary Professional / I led our team to obtain the highest culinary score in the Orlando region (98).
●Service Trainer, Culinary Trainer / I have opened two restaurants. Created new training methods that are used for new hires.
●I have trained over 50 new hires for flawless execution, Which are now on performance plans to become managers.
●I saved our restaurant $5,000 per wk ($20,000 per month), consolidating truck orders every week, by ordering less product more often.
●I controlled our waste, by creating portioning systems. Which maximized our controllable savings. I led our team to have the lowest waste percentage in the region (5.4).
Starbucks Shift Lead (November 2016-2018)
19999 West Country Club Drive 33180
Contact Employer: Yes
40 hours / Wk
$37,000 / Yr
Duties:
●Creates a positive and safe learning environment
●Enforces standards by providing clear, specific, timely, and respectful coaching with feedback, which ensures team member growth, and guest excellence.
●Develops positive relationships with team members and guests, to ensure that the guest comes first.
●Created schedules that coincided with team member availability.
●Follows Starbucks operational procedures to ensure proper cash handling, and team member and guest safety.
Accomplishments:
●Opened this store with Starbucks Trainers in 2016
●Managed to decrease waste 25% from opening day, by implementing line system for Barista’s
●Coffee Master Certification
●Employee of the quarter (3x’s)
Education:
Engineering Magnet Program (2011-2015)
Stranahan High School
1800 SW 5th P
Ft. Lauderdale, FL 33312
S.T.E.M
Broward College South Campus (2015- 2017)
7200 Pines Blvd
Pembroke Pines, FL 33024
●Dean’s List 2017
S.T.E.M
Valencia College (2017-Present)
701 N Econlockhatchee Trail
Orlando, FL 32825
●Dean’s List 2018
Volunteering Experience:
Pulse Nightclub Memorial Food Run (2018-2021)
●Through Olive Garden, we would cater and provide service to the families of the lost ones, from the 2016 Pulse NightClub shooting in Orlando.
Sigma Fraternity Inc. Feed the Homeless Drive (2020-2021)
●I would pack lunches, and night bags for the homeless community in Orlando in cooperation with the Sigma Fraternity
Sigma Fraternity Inc. Clothes Drive (2017-2020)
●I donate unused clothes, from myself, friends, and family, to the Sigma Fraternity, where we would then give to the homeless community in Orlando
Sigma Fraternity Inc. Food Drive (2018-2019)
●I donate canned food from UCF pantry system, to the homeless community. We also collected donations from the public.
Sigma Fraternity Inc. Back to School Drive (2018-2019)
●We packed book bags full of supplies for the youth on the West side of Orlando. We recreated a “mini shopping spree” for the children.
600+ hours Washington Park Rec Counselor (2014-2015)
●I volunteered as a summer camp counselor, teaching kids how to play sports, and how to work as a cohesive and inclusive team.
Activities:
Stranahan Wrestling Team (2013-2015) States Champ 2014
Stranahan Ecology Club (2013-2015)
Stranahan S.T.E.M Club (2011-2015)
Skills:
Proficient with all Windows and Mac computing software (XP, Vista, 7, 10)
Skill sets in CAD design, Excel, Word, PowerPoint, Python, & Adobe
Contact this candidate