Scrum Master Patient Service

Eugene Agyemang

Stafford, VA *****

571-***-**** - ******.********.***@*****.***

objective

To grow and develop my skill sets in IT in the best possible way to support the mission goal in a company.

Skills and Technical Proficiencies

●Strong technical background, specifically with merchandising and website technologies.

●Ability to juggle multiple priorities and make things happen in a fast-paced, dynamic environment.

●Proactive and willingness to roll up one's sleeves to get the job done. Taking initiative when needed.

●Exceptional telephone etiquette

●Troubleshooting Proficiency

●Tactfully handling any complaints

●MS Office proficiency

●Jira, Draw.i0, SQL proficient

●Knowledge of agile methodology and scrum

●Strong verbal and written communication skills.

●Exceptional analytical and conceptual thinking skills.

●Collaborative spirit, and relationship-builder both internally and –externally.

●DHCP/DNS Ethernet and Firewall proficient

●Proficient in AVG, Printers, PC security system

Certifications

-Professional Scrum Master (PSMl)

https://www.scrum.org/certificates/728386

-Comptia A+ Certified

Work History

Patient Service Coordinator

HealthQare Associates Arlington, VA (09/2021-Present)

-Using data to do analytical tasks and charting tasks related to patient information

-Communicating with patients about their status and condition through emails, phone and face-to-face conversations

-Managing patient accounts with contact information, insurance and financial information in a confidential manner

-Scheduling patient visits and answer questions, including billing and preparation

-Ensuring services comply with state and federal regulatory requirements

Patient Care Technician

Hemo Dialysis Woodbridge, VA (07/2016 – 2021)

-Assembles dialysis extracorporeal circuit, and all tubings

-Records the patients vital signs, height and weight pre and post treatment

-Measures and adjusted blood flow rates according to established protocols

-Calculates and adjusts ultra-filtration rates according to patients needs

-Collects patient data, assess status of vascular accesses, reviews lab work, and obtains guidance from nurses and physicians when levels are out of acceptable ranges for ESRD patients.

-Prepares and maintains dialysis machines for therapy, maintains dialyzer records.

-Complies with dialysis water treatment and dialysis delivery systems procedures.

-Performs competent placement of EKG leads to obtain accurate reading for physician analysis.

Education

Associate of Science: Cyber Security [Expected time of graduation: 2023]

MYCOMPUTERCAREER.COM - Raleigh, NC

course work in Network+, Security+, and Microsoft Azure with thorough knowledge in each field.

Volunteer Service & Honors

International We Love You Foundation – Alexandria, VA (2016 –Present)

Most Excellent Order of the British Empire Group Citation (MBE) – July 2016

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