Jose Zapata

**** *********** *****

Houston, TX *7044

646-***-****

adszws@r.postjobfree.com

EDUCATION New York Institute of Technology, New York, NY.

Bachelor of Science -May, 2006

Specialty: Financial Accounting

TCI – College of Technology, New York, NY.

Associates Degree in Applied Science- December 2003

Major: Computerized Software Accounting

EXPERIENCE: Mercedes Benz of Manhattan

Parts Consultant 7/ 30/17- present

Provide a consistently outstanding brad and customer experience through consistently outstanding preparation, attitude, and teamwork.

Handle customer requests promptly and ensure proper parts selection.

Tag and maintain inventory of warranty parts.

Demonstrate professional personal behavior, conducting self in a manner that brings credit to the place of work, and befitting to customers contact requirements.

Complete all paperwork accurately and on time.

Be knowledgeable of parts automation requirements.

Accurately complete entry and relief of sales from inventory.

Assist with regular parts inventories and the selection of parts for return under parts obsolescence protection program.

Assist with annual inventories

Assure proper storage of all newly received parts.

Help maintain Parts Dept. in an orderly condition.

Maintain and update bin labels as required.

Return parts to proper location.

Assist in physical re-arrangement of layout.

Attend group-training sessions as required and keep current on new products and product updates.

Maintain a clean and safe work area.

Mercedes Benz of Manhattan

Inventory assistant 08/11- 7/30/17

Maintain inventory records, initiate, and expedite orders according to procedures.

Utilize related computer systems for all aspects of the job.

Communicate with supervisors and or management when problems arise.

Prepare inventory control count on the daily basis.

Invoice completed orders that are ready for delivery to customers.

Assist customers in researching and billing parts using the ADP and Netstar respective systems.

Allocating parts in a timely and efficient manner to better serve our customers.

Keep an open and constant communication line with the parts advisor to optimize efficiency.

Starbucks Coffee Company

Shift Supervisor 03/10-08/11

Maintain a calm demeanor during periods of high volume or unusual events.

Keep store operating to standard and set a positive example for the team.

Anticipate customer and store needs by constantly evaluating environment and customers for cues. Communicate information to manager so that the team can respond as necessary.

Assist with new partners training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed. Provide feedback to store manager on partner performance.

Execute store operations during scheduled shift. Organize opening and closing duties as assigned.

Follow Starbucks operational policies and procedures, including those for cash handling and safety, and security to ensure safety of all partners during each shift.

Follow all cash management and cash register policies and ensure proper cash management practices are followed by shift team.

Delivery legendary service to all customers by acting with a customer comes first.

Sandy Springs Toyota, Sandy Springs, GA

Inventory Clerk /Counter Salesman 06/07-02/10

Electronically received auto parts while simultaneously adding it to the inventory.

Managed auto parts inventory worth one million dollars.

Alpha-numerical location assignment for auto parts.

Assist all other counter salesperson in assessing the status of a special order.

Assess the weekly amount of tire inventory in stock

Shipping several different types of auto parts using the UPS software shipping system, as well as the Southeast Toyota software to be remanufactured

Creating bills and quoting prices for retail and phone customers.

Researching information on vehicles over the phone and retail customers.

SKILLS Computers: Microsoft Word, Excel, PowerPoint, and QuickBooks

Certifications: Basic Firefighting Training, Oil spill cleanup, Water Survival, 8 and 16 hours New York state Security Guard license, DOT Training for Officers of Non-bulk Hazmat Packages

Language: Fluently speak, read, and write English & Spanish.

Volunteering:

American Red Cross, New York, NY.

Volunteer (Administrative Assistant) 11/02 – 02/03

Assisted department coordinator with file management

Assisted mental health specialists with various tasks

Data entry of mental health client information Assisted coordinator of 9/11 recovery program with any projects as necessary

Direct contact with 9/11 victims’ families to provide them with necessary information toward their recovery.

REFERENCES Furnished upon request

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