Front Desk Data Entry

Duluth, GA ***** 404-***-**** ***********@*****.***

PATRICIA SIMMONS

Highly organized Front Desk Receptionist with exemplary multitasking, time management and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems.

PROFESSIONAL

SUMMARY

SKILLS ● Customer assistance

● POS Systems

● Tax law compliance

Year-end tax provision

proficiency

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● Tax return preparation

Financial statements

expertise

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● Records analysis

● Document summarization

● Verification

● Good Telephone Etiquette

CASHIER 07/2020 to Current

HomeGoods, Duluth, GA

GROCERY STORE CASHIER 03/2020 to 04/2020

Publix Grocery Store, Duluth, GA

TAX SPECIALIST 02/2020 to 03/2020

Gwinnett Tax Commissioner Office, Lawrenceville, GA FRONT DESK RECEPTIONIST 12/2019 to 01/2020

Robert Half Agency, Hogan Construction, Atlanta, GA WORK HISTORY

● Helped customers complete purchases, locate items and join reward programs.

● Answered questions about store policies and addressed customer concerns.

● Processed customer refunds and exchanges according to established guidelines.

● Reviewed new promotions and monitored price changes.

● Collected and authorized payments of guests.

● Welcomed customers and helped determine their needs.

● Monitored self-checkout systems and provided help in resolving complex problems.

● Checked for outdated and overripe grocery items and removed from inventory. Delivered assistance and service by carrying packages and bags and securing customer purchases in vehicles.

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● Assisted customers by finding items quickly to boost store satisfaction rates.

● Supported promotional plans by updating signage with price changes.

● Used POS system to enter orders, process payments and issue receipts.

● Performed cash, card and check transactions to complete customer purchases. Identified potential reasons for higher property tax appraisals and performed research to determine validity.

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● Researched land, property and market values to complete estimations. Provided property owners with timely notices detailing assessment findings and tax calculations.

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Interviewed clients to obtain additional information on taxable income, deductible expenses and allowances.

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Checked data input and verified totals on forms prepared by others to detect errors in arithmetic, data entry or procedures.

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Furnished taxpayers with sufficient information and advice to facilitate correct tax form completion.

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TITLE ADMINISTRATOR 12/2004 to 09/2019

Hennessy Lexus of Atlanta, Atlanta, GA

Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.

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Maintained files and records by implementing effective filing systems that boosted efficiency and organization.

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● Entered and updated sensitive customer information during check-ins and room changes. Clarified customer issues and determined root cause of problems to resolve product or service complaints.

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● Recommended products to customers, thoroughly explaining details.

● Informed customers by mail or telephone of additional steps needed to obtain licenses. Checked accuracy and completeness of registration documents and rejected unacceptable packages.

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Worked closely with applicants to determine eligibility and verify accuracy and integrity of application data.

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Responded to in-person and telephone requests for information from general public, attorneys and other involved parties.

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Reviewed legal documents such as mortgage loans, title liens and property easements to assess relevant property factors.

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Identified title encumbrances and detailed plans for correcting issues and clearing titles for planned changes.

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