BERNADETTE O’NEAL

201-***-**** adsztj@r.postjobfree.com

SUMMARY

Highly responsible and effective business and banking supervisor and staff member with a proven ability to act decisively, handle high-pressure situations, prioritize and successfully manage multiple tasks. Skilled in communicating constructively with others and resolving conflict. Excellent customer relations, people, and computer skills.

PROFESSIONAL EXPERIENCE

PRIMEHEALTH CARE, DENVILLE, NJ 09/2016 – 07/2019

PATIENT FINANICAL ACCOUNT

•Solving client/patient problems

•Add insurance information/solving matters

•Gathering and research medical records/ic9codes

•All any medical customer services duties

INTER SOLUTIONS AGENCY, Cranford, NJ 06/2015-09\2016

Leasing consultant

•Managing clients appointment and showing of apartments

•Customer services duties

•Perform clients relations activities

•Walking clients thru apartment move in/out expectations

CAPITAL ONE BANK, Secaucus, NJ 4/2004 – 4/2014

Supervisor of Prepping and Balancing (2006 – 2014)

•Managed the work of over eighty associates in the prepping and balancing areas in the operation department

•Delegated work to 80-125 associates

•Performed customer relations activities

•Solved quality control issues with internal personal and outside customers

•Processed 50-100 thousand checks daily into sorter for customer account posting

•Entry data, wire transfer, running reports for end of the day work and totals

Balancing Supervisor (2005 – 2014)

•On a daily basis received checks from 350 bank branches and delegated balancing and sorting work to associates

Account Balancer (2004 – 2014)

•Processed checks

•Balanced customers’ accounts

FORMAN MILLS CLOTHING STORE #204, Elizabeth, NJ 2002 – 2004

Front End Supervisor

•Delegated work station assignments

•Responsible for the Cash room and outstanding customer service

POMERANTZ STAFF AGENCY, Jersey City, NJ 2003 - 2002

Data Entry / Medical Billing Clerk

•Bank One: key in information (IRS)

•HSS: processing medical claims

KMART DEPARTMENT STORE, Jersey City, NJ 2000 – 2002

Customer Service /Checkout Supervisor

•Processed layaway contract/cashier

•Delegated work assignment to associates

•Solved customer problems

BERNADETTE O’NEAL

Page Two

201-***-**** adsztj@r.postjobfree.com

READY PERSONNEL EMPLOYMENT AGENCY, Jersey City, NJ 1999 – 2000

Temp Agent

•Provided outstanding customer service

•Data entry

•Checked encoding

•Telemarketing

EDUCATION

Diploma, Snyder High School, Jersey City, NJ

PROFESSIONAL DEVELOPMENT

•PC Learning Center, Jersey City, NJ

•Computer Medical Billing & Coding Specialist,

•Council for Airport Opportunity, Jersey City, NJ

•Customer Service Course

SKILLS

Typing 50 WPM, Medical Terminology, MediSoft, Health Insurance Claims, Billing and Coding CPT Codes, ICD 9 codes, MS Word

Contact this candidate