Customer Service Logistics Coordinator
Resume:
AS
ANOLA STEWART
phone 309-***-****
***********@*****.***
Coal Valley, IL 61240
PROFESSIONAL SUMMARY
A natural leader and problem-solver accomplished as a Manager/Supervisor/Team member overseeing all types of productions. History of finding strong creative material and bringing fresh stories to life. Offering organizational and communication talents and specializing in product optimization. A hardworking and reliable Team member focused on going above and beyond to support the team and serve customers.
SKILLS
* Manage personnel
* Coordinate projects
* Project Management
* Quality Assurance
* Hire talent
* IT Support
* Oversee editing
* Sales/Reporting
* Documentation of processes and procedures
* Metric and Analytics
* Inventory Management/Optimization
EXPERIENCE
Quality Assurance Tech/Regulatory Tech Valley Meats LLC. Sep 2020 Mar 2022 - Coal Valley IL
* Hourly rate
* Responsibility for analysis of information systems needed to support departments.
* Read and understand all product specifications.
* Assist QA Manager/Supervisor as needed.
* Serve as a back-up QA Technician and Laundry Custodian.
* Perform mock recalls.
* Perform and monitor monthly and quarterly testing/swabbing.
* Manage label approvals
* Perform internal audits to ensure compliance with BRC
* Monitor employee compliance to SSOPs, Good Manufacturing Practices (GMPs), and food safety rules and regulations.
* Monitor and document CCPs according to HACCP Plan
* Prepare product samples and coordinate shipping
* Assist in safety training
* Perform pre-operational inspection for 2nd shift.<-I try to tour the floor shortly after shift change to look for operational deficiencies and prevent 2nd shift USDA noncompliances. You could do this right before ending your day.
* Inspect pallets for poor seals
* Establish a good working relationship with co-workers and supervisors.
* Any other duties as assigned by Management.
* Oversee Janitorial personnel
* Must be able to lift 60 pounds continuously
QA Tech September Valley Meats LLC Sep 2020 - March 2022 - Coal Valley IL
* Read and understand all product specifications.
* Monitor and verify manufacture of products to established specifications
* Create accurate and thorough documentation of all monitoring and testing and communicate results to Quality Assurance Manager.
* Monitor product labeling.
* Monitor employee compliance to SSOPs, Good Manufacturing Practices (GMPs), and food safety rules and regulations.
* Receive all meat and non-meat raw materials, verifying Certificates of Analysis and raw material specifications
* Coordinate with production supervisors regarding daily plant operations
* Attend meetings and contribute to overall QA policy and strategy.
* Monitor and document CCPs according to HACCP Plan.
* Assist in investigation of complaints concerning defective products under the direction of the Quality Assurance Management
* Monitor FIFO rotation of raw materials
* Prepare product samples for shipping.
* Assist in training new employees
* Establish a good working relationship with co-workers and supervisors.
* Any other duties as assigned by Management
Coordinator Information Systems, Lynco Products, Sep 2019 - Dec 2019, Milan, IL
* Salary position - 80,000 plus item inventory
* Responsibility for analysis of information systems needed to support departments.
* Work equally with Director of Information Services supporting services leading business.
* Creation of a Disaster recovery policy and procedure.
* Creation of a Security policy and procedure.
* Warehouse process flow creation and documentation.
* Monitored post-production to keep the final product in line with the established creative vision.
Buyer/Logistics Coordinator, Buyer/Logistics coordinator, King Food Service, Jan 2016 - Aug 2019, Rock Island, IL
* Supervisor Matt Cutkomp 309-***-****
* 8,000 plus inventory items
* Focused on buying activities for commodities at the Rock Island location on a day-to-day basis
* Lead efforts to ensure excellent supplier relations, quality, warehouse flow, and routing of trucks at King Food Service.
* Examined opportunities to reduce waste and standardize work on the warehouse "floor" and all supportive operations.
CPS/Forecast Analyst, John Deere PDC, Jan 2015 ? Jan 2016, Milan, IL (Contract position)
* Supervisor Akhil Tipnis 309-***-****
* World Wide inventory levels
* Responsible for order management in the CPS system.
* The CPS program drives the requirement and those requirements need to be managed in the system.
* Release orders and make revisions to the orders.
* Place global orders.
* Maintaining parts data in CPS.
* Resolve discrepancies, bring material out of India and China.
* Schedule/planning, supply management with regard to the Deere Production System including Kan Bans/triggers, delivery and achievement of the production schedule.
* Coordinate needed parts from other John Deere departments.
* Continuously classified and filed records to keep the system efficient and all information organized.
Logistics/Quality/Inventory Control/Auditing/Application Tester, Group O Marketing Solutions, Jan 2012 - Aug 2015, Milan, IL
* 10,000 plus inventory items
* Continuously classified and filed records to keep the system efficient and all information organized.
* Microsoft Navision, AS400, Microsoft Team Foundation Server, Sharepoint
* Internal audit processes to the ISO standards, shipment tracking and documentation processing
* Development of Business requirements
* Reviewed the incoming orders and assigned work to maintain a demanding schedule.
Set Specialist, Hillman Group, Jan 2012 ? Jan 2015, East Moline, IL
* Supervisor: Kim Tate 563-***-****
* Identify improvements in warehouse processes
* 80,000 item inventory
* Inventory control management, define production metrics and analytics reporting, project management, configuration and restructure, internal and external customer service optimization
* Proficient in Microsoft Office, Microsoft Navision WMS - Classic, RTC, Navision 2013, AS400, Microsoft Test Manager, Microsoft Team Foundation Server
* Requirements, communication skills and strong work ethic, ability to multitask and manage high volumes of work with deadlines.
Set Specialist, Servalite Division, Jan 2007 - Jan 2012, East Moline, IL
* Development of electronic inventory layouts
* 80,000 + item inventory
* Microsoft Navision - process international customer service, inventory evaluations of profitability, charting, statistical reports
* Technical support for sales representatives in the sales field, performed training sessions for sales representatives on the use of electronic ordering devices
* Spreadsheet and database creation for various applications
* Promotion of sales growth through sales tool creation and automation, internal and external customer service and problem resolution
* Process sales orders via Fax, Email, Phone and EDI file transmissions, Microsoft Navision WMS - Classic, RTC, AS400, Microsoft Suite applications
* Communication skills and strong work ethic, ability to multitask and manage high volume.
Station Agent - Supervisor, American Eagle Airlines, Jan 2006 - Jan 2007, Moline, IL
* Theresa White 309-***-**** or 1-800-***-****
* Promote and sell air travel to customers
* Cash handling with problem resolution
* Compute fares and collect payments, issue refunds both cash and credit
* Re-route of passenger(s) for travel
* Follow FAA regulations in dispatch of aircraft, provide flight crew reports for flight itinerary
* SABRE system
* Carefully reviewed the passengers' documentation to check their destinations and assign the correct boarding passes.
IT specialist, Share Draft Supervisor, Assistant Member Service Supervisor, IH Mississippi Valley Credit Union, Jan 1989 - Jan 2006, Moline, IL
* Documentation creation of operating procedures
* Back office operations including monitors on the system capacity and utilization
* UC4, HP9000, True Image optical archiving management, UNIX, Visual Basic, Microsoft Project
* Spreadsheet and database creation
* Provided technical support, customer service
* Electronic form and report creation
* Supervisor skills - Assistant Member Service Supervisor
* Extensive Microsoft Office suite skills, developed work flow resolution, cash handling, ledger processing, documentation
* Ability to multitask and manage high volumes of work with deadlines.
* Investigated the feasibility of automating different office functions and implemented strategic solutions to improve efficiency.
* Continuously classified and filed records to keep the system efficient and all information organized.
REFERENCES
* Barbara Hecker Phone: 309-***-**** Former Co-worker Fraud Specialist TBK Bank
* Vickie Brake Phone: 309.429.1481Former Co-worker - Quality 3+ years Quality Application Testing Group O.
* Kim Tate Phone: 563.505.6452Former Supervisor - 3+ years Ser-va-lite/Hillman.
* Matt Cutkomp: 309-269-6505Former Supervisor - 3+ years King Food Service Inc.
* Jeff Norin Phone: 615.525.7495Former Supervisor - Quality 1+ years Group O
EDUCATION
Business/Information Technologies May 2007
Black Hawk College ? Moline, IL
* Graduated with distinction.
* Graduated with honors.
Certificate of Operator, Financial May 2006
FiServ University ? Corvallis, OR
* Graduated with distinction.
Associates, Information Technology May 2006
Scott Community College ? Davenport, IA
* GPA 4.11.
* Dean's List Honoree, 3 semesters.
* Associates
Certificate of Operator, Business May 2006
New Horizons Training Facility ? Davenport, IA
* Graduated with distinction.
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