Teacher, Customer Service

*** *** *** ************, *.C. ***** ~ Email:*****************@*******.*** ~ Phone: 843-***-****

Summary & Objective

I am a dedicated and resourceful professional seeking a remote, immediate, full-time, customer service position. All of my education and past experiences working in numerous call centers, offices, restaurants, people’s homes, and even in the classrooms have molded me into the very personable, resilient, understanding, positive and confident person before you. I look forward to speaking or meeting with you soon to discuss and assure you of my abilities to meet and/or exceed the duties and responsibilities of this position.

Education

Academy of Academic Excellence. Home-school Association - Johnsonville, S.C. 2004

General Studies High School Diploma

Betty’s School of Cosmetology & Nursing-Certification Classes-Johnsonville, S.C. 2005

Certified Nursing Assistant License

Francis Marion University - Florence, South Carolina. 2011

Bachelor’s of Science in Elementary Education

University of Phoenix, Online - Phoenix, AZ 2016 Master’s in Teaching Leadership +16 credit hours/incomplete

Relevant Work Experience

The Seafood Shack - Hemingway, S.C. 2002-2004

The StarFire Grill - Florence, S.C. 2004-2006

(Waitress/Server/Hostess/Cashier/Food Prep.)

I performed the job duties and responsibilities of numerous positions within both establishments, over a period of several years. Those duties/responsibilities consisted of recording/processing/packaging take-out orders over the phone and at the window, translating the customer’s request into the kitchen staff’s lingo, submitting orders throughout meal during appropriate time, calculating final bills, processing payments, and cleaning assigned areas.

Conway Nursing Center – Conway, S.C. 2004-2006

Scranton Nursing Home- Scranton, S.C.

(Certified Nurses Assistant)

I fulfilled the duties of assisting a specified number of assigned patients, within a given timeframe, with their daily needs including but not limited to: getting out of bed, going to the bathroom, using bed pans, providing oral care, showering, washing hair, dressing and undressing, making their beds, delivering meals, feeding them, and most importantly providing them with companionship.

Safe Auto Insurance Company - Hemingway, S.C. 2006-+2008

(South Carolina Licensed/bonded Auto Insurance Sales Agent)

I accepted inbound calls via call center/sales department for Safe Auto Insurance Company. After identifying the customer’s auto policy needs, I would prepare an auto insurance quote - itemizing and explaining every part of the policy in detail. I would then detail the estimated payment schedule/monthly amounts/down payment, policy period, and/or their limited tort/tort options if in PA. After ensuring the customer’s complete understanding, willingness/ability to purchase the policy - I would process their down payment amount (usually confirm with law enforcement of their policy activation) and send them their proof of id/declarations page via email or fax.

Assurant Specialty Property - Florence, S.C. 2008-2011

(Insurance Loss Draft Senior Specialist)

I represented several mortgage companies, as a third party vendor, that processed homeowner’s insurance claim checks. Based on the homeowner’s mortgage company, payment history, current payment status, debt to income/back-end ratios, type of loss, amount of loss, and/or other factors - as the mortgage company, we processed the check by endorsing our signature and returning to the homeowner (given required paperworkq was received/processed) or the check was deposited into a restricted escrow account, necessary paperwork was received/processed, and checks in smaller amounts (payable to the homeowner and contractor) were issued, property inspections were completed, and the entire rebuilding process was monitored to ensure the mortgage company’s investment was being protected.

Marion County, Williamsburg County, and Florence School District #3 2011-2017

Certified Teacher

Throughout my six years, I facilitated a Read 180/resource class, instructed 7th and 8th grade students in ELA, 4th grade social studies, science, writing, and mathematics, as well as 6th grade students in all content area courses. I developed grade-level, content area, state-standard/common core, aligned instruction that accommodate a wide-range of learning styles, students with disabilities/504/BIP/IEP’s. Additionally, I developed instructional/objective/standard aligned assessments that I administered, assessed, analyzed, and reflected on to in order to ensure the student’s abilities to meet and/or exceed my instructional objective. The last two years, I was chairperson for the 4th grade teachers which required I host weekly meetings, ensure instructional agendas are being met, necessary changes are being implemented, and teacher’s are reflecting on data driven results within the zone of the student’s proximal development.

Self Employed- Private Care in Hemingway, S.C.2021-2022

(Home Healthcare Aid)

Being in the later stages of ALS, my patient had lost all muscular abilities. Unable to move his limbs and even breathe without the support of a respirator, required that I do everything for him daily including suction out his lungs every 20 minutes, feed him twice a day via a feeding tube, change his colostomy bag when needed, as well as his catheter or urinal and most importantly remove and replace his respirator when transitioning from the bed to his remote wheelchair using the provided lift. Staying overnight via 12 hour shifts were normal.

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